Reviews of Hotel Encounter Nepal & Spa 3 stars

The staff and ambience was great. Value for price.

Room facilities could add coffee / microwave. Breakfast has limited options.

Being a solo traveler, that too for the first time I was very skeptical about the place and how the people will be. But to my surprise, I have probably met the best hotel staff moreover the best human beings in this hotel. According to the price their service is really good. From the security guard to the highest position holder in the hotel, everyone was very helpful. I would highly recommend this hotel to everyone. Last but not the least, the marketing manager, Mr. Shital, who looked after me like a brother in my entire stay. Even Mr. Navraj, the security guard, the young guy who served me breakfast everyone was so helpful, generous and kind that you will come back to this hotel again only for their hospitality. I wish the entire crew all the very best.

I loved the manners of the staff. I also liked the lush green reataurant which is on the ground floor and the fact that the whole complex is surrounded by a wall and there is a parking lot in front, so you do not get the main street noise and people watching you while you eat at the restaurant.

The location was perfect, close to everything and some amazing small family run resturants. The hotel was quiet, clean and comfortable. The staff were very friendly and helpful. The Neapalese breakfast was delicious.

Disappointed that the fridges in the rooms didn't work.

The hotel is in a prime location. Not very far from souvenir shops and cafes of Thamel. The rooms are spacious and For the price we paid, it was a nice deal.

There was no elevator but I understand for a heritage building, it makes sense and we had support from hotel to carry our suitcases and bags -up and down. So no problems whatsoever.

The stay was amazing. The staff was super nice, always smiling and being super positive! They were so kind to print us our Indian's visa for free and gave us welcome drinks on arrivals. The room was big and with a super nice balcony overlooking Kathmandu, for a very cheap price! The shower was our favourite in our 3 months in Nepal!

The walls of the bedroom are a bit thin and sometimes it's a bit noisy.

Great location and staff

Arriving at hotel encounter was such a pleasure, every single staff member greeted us with a smile and a hello which instantly made us feel welcome. Secondly at reception they upgraded us to a bigger room free of charge just because they had the availability which was a nice touch. The room was very spacious and clean and the shower was hot and powerful 24/7. Free water was provided in the room and breakfast was great especially the gentleman serving it, he very so polite.

Good location from the restaurants and shops in Thamel Amazing shower! Just what you need after trekking Helpful staff, guard helped us with our trekking bags up stairs after our trip, All of them spoke great English Very comfortable bed They upgraded us when we arrived to a deluxe room, The included breakfast was lovely

Nothing everything was great

All the staff are very friendly here. You are close to all the action, but far enough away for the whole place to feel really peaceful. The room is a good size and well maintained. Breakfast was very good.

The staff behaviour is exceptional. They are always there for your help. Must recommend for families and as well as solo travelers

Friendly staff and nice garden

Good location. Quiet room. Staff were friendly. Short walk to the bars and restaurants of Thamel. If you're not fussy and looking for a short stay, close to the nightlife then it's cheap and cheerful. Don't be expecting luxury for the few euros your paying. Fine breakfast also

Website mentions that there is a tour desk available in the hotel but when we asked 2 different staff members, they didn't seem to know about it so we had to book our plans elsewhere. There was an empty desk opposite reception.

Good quiet location just outside noisy Thamel. Amazing view of the city and the mountains from the balcony. Staff were really nice, especially very friendly guy from the restaurant and both men from security. In winter it's quite cold, so you need not just an AC, but also a heater - thankfully provided by the hotel