Reviews of Hotel Crystal Pashupati 4 stars
Gaushala Chowk Road, 44600 Kathmandu, Nepal
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Reviewed: 3 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewNear to Pashupati Temple, nice staff, foods are delicious
Internet is very poor and some bathrooms have issues
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewAlthough the buffet was available, none of the waiters or waitresses were willing to bring additional items to our table, except for a waitress named Innu. She ensured that we were well taken care of and performed her job with professionalism and efficiency.
Toiletries could be of better quality. No body lotion No smoking rooms.
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewLocation is excellent as it's at a walkable distance to Pasupathinath temple. Hotel WiFi is excellent
The star rating posted in the Booking.com website. It's barely a 3-star hotel, however sold under the 4-star category.
Thank you for sharing your thoughts and we sincerely apologize if we fell short of your expectations. We understand your concern about the star rating and we’re truly sorry for any disappointment caused. Your feedback helps us improve and we hope you’ll give us another chance to provide you with a better experience next time. 🙏✨
Thank you for sharing your thoughts and we sincerely apologize if we fell short of your expectations. We understand your concern about the star rating and we’re truly sorry for any disappointment caused. Your feedback helps us improve and w… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 April 2025 · Stayed in April 2025
Verified reviewLocation close to airport Staff service
Bathroom equipment Pillow quality No TV on the rooftop restaurant
Thank you for your feedback! We're glad you appreciated our convenient location near the airport and the service provided by our staff. We’ve noted your concerns about the bathroom equipment, pillow quality, and the absence of a TV in the rooftop restaurant. Your input is valuable, and we’ll look into these areas for improvement to enhance the guest experience. We hope to welcome you again soon! 😊🏨
Thank you for your feedback! We're glad you appreciated our convenient location near the airport and the service provided by our staff. We’ve noted your concerns about the bathroom equipment, pillow quality, and the absence of a TV in t… Show more
Reviewed: 31 March 2025 · Stayed in February 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewit was clean, nice rooms, staff was very friendly and exceptionally helpful. And it was a short walking distance to pashupatinath. Food was great.
if you are a light sleeper, do not get a room on the 5th floor just under the restauraunt. It was a bit noisy one of the nights, walls are thin, and it made it hard to sleep. If you are not a light sleeper, you should be fine
Thank you for your thoughtful review! We're glad you enjoyed the clean rooms, great food, and our friendly, helpful staff, as well as the convenient location near Pashupatinath Temple. We sincerely apologize for the noise disturbance from the restaurant above—your feedback is noted, and we’ll work on minimizing noise for lighter sleepers. We appreciate your recommendation and hope to welcome you again for an even more comfortable stay! 😊🏨
Thank you for your thoughtful review! We're glad you enjoyed the clean rooms, great food, and our friendly, helpful staff, as well as the convenient location near Pashupatinath Temple. We sincerely apologize for the noise disturbance fr… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewStaff and facilities and breakfast all were amazing.
I didn’t like how I could hear everyone in the hallway in the morning, it’s very loud and echoing and it woke me up in my room
Reviewed: 15 March 2025 · Stayed in March 2025
Verified reviewThe hotel was very clean, staff were extremely helpful and the location to the airport, restaurants, shops and Thamel was great. Ability to store luggage during our trek was much appreciated.
Level 5 rooms are immediately below the restaurant. Chairs were dragged across the floor until midnight and commenced again about 5:30 am making it impossible to sleep. Breakfast did not cater for international guests and was quite limited.
Thank you for your feedback! We're glad to hear that you found the hotel clean, our staff helpful, and the location convenient. We’re also pleased that our luggage storage service was useful for your trek. However, we sincerely apologize for the noise disturbance from the restaurant and the limited breakfast options. We will address these concerns with our team to improve the guest experience. Your feedback is valuable, and we hope to provide you with a much more comfortable stay in the future.
Thank you for your feedback! We're glad to hear that you found the hotel clean, our staff helpful, and the location convenient. We’re also pleased that our luggage storage service was useful for your trek. However, we sincerely apologiz… Show more
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewVery accessible location for people visiting Pashupatinath Mahadev Mandir. It's walkable distance from the hotel. The rooms are clean and cozy. Amazing views from rooftop restaurant. Delicious Indian food options available. Restaurant staff arranged complimentary breakfast for us even past the timings. Overall a great experience.
Local tour packages available from the front desk are at a higher price, however they did provide a good electric car with a decent driver. Cheaper taxi options are also available right outside the hotel.
Thank you for your detailed review! We're glad you enjoyed our convenient location near Pashupatinath Temple, clean and cozy rooms, and the amazing views from our rooftop restaurant. It’s great to hear that our restaurant team went the extra mile for you. We appreciate your feedback on the tour packages and are happy you had a comfortable ride. Looking forward to welcoming you again for another great stay!
Thank you for your detailed review! We're glad you enjoyed our convenient location near Pashupatinath Temple, clean and cozy rooms, and the amazing views from our rooftop restaurant. It’s great to hear that our restaurant team went the … Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewFriendly and welcoming Hotel staffs
Assuming that bedsheets and pillow sheets were not replaced with unused one as it was dirty after I checked in.
Thank you for your feedback and for appreciating our friendly and welcoming staff. We sincerely apologize for the condition of the bedsheets and pillowcases upon check-in. This is not the standard we uphold, and we will immediately address this with our housekeeping team to ensure it does not happen again. Your comfort is our priority, and we truly appreciate your patience. We hope to provide you with a much-improved experience on your next visit.
Thank you for your feedback and for appreciating our friendly and welcoming staff. We sincerely apologize for the condition of the bedsheets and pillowcases upon check-in. This is not the standard we uphold, and we will immediately address … Show more
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewEverything. The staff and the food. Awesome
Housekeeping needs to be more active.
Thank you for your wonderful feedback! We're thrilled you enjoyed our staff and food. We'll definitely work on boosting housekeeping efforts. We hope to see you again soon!
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in December 2024
Verified reviewThe buffet breakfast and the sky deck were excellent. The breakfast offered a wide variety of dishes, catering to different tastes, while the sky deck provided a stunning ambiance with beautiful views, adding to the overall experience.
Need to focus on cleaning thoroughly throughout the entire hotel. Additionally, I feel the room lighting is dim, so it needs to be made brighter.”
Thank you for sharing your experience! We're delighted you enjoyed the buffet breakfast and the stunning ambiance of our sky deck. Your feedback on cleanliness and room lighting is greatly appreciated, and we’ll work on these areas to enhance guest comfort. We hope to welcome you back soon for an even better stay!
Thank you for sharing your experience! We're delighted you enjoyed the buffet breakfast and the stunning ambiance of our sky deck. Your feedback on cleanliness and room lighting is greatly appreciated, and we’ll work on these areas to e… Show more
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 January 2025 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewAmazing cleanliness for the price. Super clean rooms. Staff granted us early check-in so long as our stay was for 24 hours. There is a very nice restaurant at the top. It's directly opposite the airport, so it's a no-brainer. Wish this was the top of the recommendation on booking.com We were glad we shifted to this hotel after the disaster of the first day of our stay at another hotel in Kathmandu.
There is no negative, but a scope of improvement can be the breakfast spread, which is very small. Shower area needs to be demarcated so that the whole bathroom doesn't get wet.
Thank you for your wonderful review! 😊 We’re so happy to hear that you enjoyed the cleanliness of our rooms and appreciated the early check-in. It’s great to know you had a positive experience at our rooftop restaurant and found our location so convenient. We appreciate your feedback regarding the breakfast spread and the shower area. Your suggestions will certainly be taken into consideration as we continuously work to improve our services. We look forward to welcoming you back during your next visit to Kathmandu! 😊🌟
Thank you for your wonderful review! 😊 We’re so happy to hear that you enjoyed the cleanliness of our rooms and appreciated the early check-in. It’s great to know you had a positive experience at our rooftop restaurant and found our locatio… Show more
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewThe breakfast was just amazing beyond the expectations, it was really nice and tasty too. The day we check out of the hotel, I was already missing the delicious breakfast.
I like everything about the property, the ambiance, the restaurant, rooms, the staff, they were all respectful and helpful. I will recommend this hotel to my friends and family.
Thank you so much for your lovely review! 😊 We're thrilled to hear that our breakfast exceeded your expectations and that you enjoyed every aspect of your stay, from the ambiance and restaurant to the rooms and staff. It means a lot to us that you would recommend our hotel to your friends and family. We truly appreciate your kind words and can’t wait to welcome you back for another amazing experience! 🌟🍽️
Thank you so much for your lovely review! 😊 We're thrilled to hear that our breakfast exceeded your expectations and that you enjoyed every aspect of your stay, from the ambiance and restaurant to the rooms and staff. It means a lot to … Show more