Reviews of Hotel Crowne Imperial 4 stars
Ravi Bhavan, 44600 Kathmandu, Nepal
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewFriendly staff & clean apartment
Poor communication through Booking.com app
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewEverything is good value of money food also good.
Dear Guest, Thank you so much for your wonderful feedback. We are delighted to know that you found everything to be good value for money and enjoyed our food as well. Your appreciation means a lot to us and motivates our team to continue delivering the best service. We look forward to welcoming you again soon! Regards, Shristi Manandhar Front Office Manager
Dear Guest, Thank you so much for your wonderful feedback. We are delighted to know that you found everything to be good value for money and enjoyed our food as well. Your appreciation means a lot to us and motivates our team to continue d… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewSpacious and cleanest
Dear Mr. Thapa, Thank you so much for your kind words and for sharing your experience! We’re truly delighted to hear that you found our hotel to be excellent compared to others you’ve stayed at. Your appreciation means a lot to us, and we look forward to welcoming you back for another great stay! Regards, Shristi Manandhar Front Office Manager
Dear Mr. Thapa, Thank you so much for your kind words and for sharing your experience! We’re truly delighted to hear that you found our hotel to be excellent compared to others you’ve stayed at. Your appreciation means a lot to us, and we … Show more
Reviewed: 3 August 2025 · Stayed in June 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewI liked it overall.
This could be a one of situation but the water had some problem and was running a little dirty. And the provided slippers wear squeaky to walk in 😅
Dear Ms. Elina, Thank you for your valuable feedback and for choosing to stay with us. We’re glad to know you enjoyed your overall experience. Regarding the water, we sincerely apologize for the inconvenience. We have recently upgraded our filtration plant and haven’t been facing any issues since, but we will certainly recheck it thoroughly as you have highlighted the concern. As for the slippers, we’re sorry for the discomfort caused — we will review the sizing to ensure a better fit and more comfort for our guests. We truly appreciate your comments, and we look forward to welcoming you back for an improved stay. Regards, Shristi Manandhar Front Office Manager
Dear Ms. Elina, Thank you for your valuable feedback and for choosing to stay with us. We’re glad to know you enjoyed your overall experience. Regarding the water, we sincerely apologize for the inconvenience. We have recently upgraded our… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewThe overall experience of staying at Crowne Imperial was amazing and memorable.
The swimming pool could be better. Maybe a bigger infinity pool on the rooftop with the beautiful view would add much more to the experience.
Dear Guest, Thank you for your kind and thoughtful feedback! We are thrilled to hear that your experience at Hotel Crowne Imperial was amazing and memorable. We truly appreciate your suggestion regarding the swimming pool. While adding a rooftop infinity pool may not be feasible due to structural limitations, we are considering the possibility of extending the existing pool to enhance our guests experience. Regards, Shristi Manandhar Front Office Manager
Dear Guest, Thank you for your kind and thoughtful feedback! We are thrilled to hear that your experience at Hotel Crowne Imperial was amazing and memorable. We truly appreciate your suggestion regarding the swimming pool. While adding a … Show more
Reviewed: 30 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewEverything
Location
Dear Mr. Batra, Thank you for your honest feedback. We're glad you liked everything about your stay, and we appreciate your input regarding the location. We hope to have the chance to welcome you again and make your next visit even better. Regards, Shristi Manandhar Front Office Manager
Dear Mr. Batra, Thank you for your honest feedback. We're glad you liked everything about your stay, and we appreciate your input regarding the location. We hope to have the chance to welcome you again and make your next visit even bet… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in April 2025
Verified reviewReviewed: 12 June 2025 · Stayed in April 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewthe room had smoke smell despite smoke free room
more friendly people
Dear Ms. Arimbalam, Thank you for your valuable feedback. We sincerely apologize for the smoke smell in your room despite it being a non-smoking room. This does not reflect our usual standards, and we will ensure our housekeeping team investigates and takes extra care moving forward. We hope to welcome you back soon for a more comfortable experience. Regards, Shristi Manandhar Front Office Manager
Dear Ms. Arimbalam, Thank you for your valuable feedback. We sincerely apologize for the smoke smell in your room despite it being a non-smoking room. This does not reflect our usual standards, and we will ensure our housekeeping team inve… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewExcellent hotel..they ve a 3 bedroom apt ideal for families..nice helpful staff..nice facilities...good food at the in house restaurant ..nice location. In a good area...not far away from sights..
Bathroom in the 3 bed apt don't ve locks..there's a gap in the shower door so water tends to seep out..minor things..manageable but the hotel needs to look into this..no nearby restaurants..
Dear Mr. Bhat, Thank you for taking the time to share your experience with us. We truly appreciate your constructive feedback regarding the bathroom in the apartment. Your comments about the lack of locks and the shower door gap have been noted, and we will review these areas with our maintenance team to explore possible improvements. Your insights help us improve, and we hope to welcome you back for an even better stay in the future. Regards, Shristi Manandhar Front Office Manager
Dear Mr. Bhat, Thank you for taking the time to share your experience with us. We truly appreciate your constructive feedback regarding the bathroom in the apartment. Your comments about the lack of locks and the shower door gap have been … Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewEverything was as advertised
Staff accused us of stealing. And, we did not take anything. They stated we took a bathmat. And we never did have a bathmat.
Dear Ms. Caldwell, Thank you for your feedback. After reviewing your comments and checking our records, we found that one pair of slippers was missing from your room. It was our responsibility to inform you, but please understand it was never our intention to accuse you of anything. We sincerely apologize if this caused any discomfort during your stay. We value your trust and hope to have the opportunity to welcome you again with an improved experience. Regards, Shristi Manandhar Front Office Manager
Dear Ms. Caldwell, Thank you for your feedback. After reviewing your comments and checking our records, we found that one pair of slippers was missing from your room. It was our responsibility to inform you, but please understand it was ne… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified review