Reviews of Hotel Ananda Inn 2 stars

Thank you for returning to stay with us after your previous visit and for sharing your honest feedback. We are truly sorry to learn that this stay did not meet your expectations, especially after the positive impression from your first visit. First and foremost, we sincerely apologize for the inconvenience caused during the room allocation process. We understand that you requested an upgrade, and we regret that our communication during this discussion came across as unfriendly and unprofessional. This was certainly not our intention, and we will review our approach to ensure that all guests feel welcome and respected. Regarding cleanliness, we take this matter very seriously. The issue you mentioned with the mattress and bathroom fixtures is not reflective of our usual standards. We have since carried out a thorough inspection and deep cleaning of the rooms in question, along with necessary maintenance to address any leaking taps and ensure air conditioners are functioning quietly and efficiently. As for the internet, we regret the instability you experienced. Lumbini occasionally faces network disruptions due to local infrastructure limitations, but we are working with our service provider to improve connection reliability for our guests. We truly value your comments about our staff's attentiveness. Your feedback will be used in our training sessions to ensure our team is consistently attentive and responsive to every guest’s needs. We greatly appreciate your acknowledgment of our location and hope that on a future visit, we can provide an experience closer to or even better than the one you remember from before. Thank you once again for taking the time to share your concerns—they will help us improve. Warm regards, Rojen Operations Manager Hotel Ananda Inn, Lumbini

Thank you for returning to stay with us after your previous visit and for sharing your honest feedback. We are truly sorry to learn that this stay did not meet your expectations, especially after the positive impression from your first visi… Show more

Thank you sincerely for taking the time to share your detailed feedback following your stay with us. We are truly sorry to hear that your experience did not meet expectations, and we deeply regret the inconvenience caused to you and your family. First and foremost, we are grateful that you chose to stay with us and that we were able to fulfill your request for adjacent rooms. Regarding your wife's illness, we genuinely hope she is now feeling better. One of our team members did try to provide assistance, including water and checking in on her well-being while others were away. We would like to offer some clarification about the power outage issue. Lumbini, like many parts of the Terai region in Nepal, is subject to frequent voltage fluctuations and brief power cuts due to ongoing infrastructure challenges managed by the Nepal Electricity Authority. Our standard procedure is to wait for a few minutes before activating the generator, as most outages are temporary. This policy is in place to prevent damage to appliances and to the generator system itself, and not intended to cause discomfort to any guest. We do understand the frustration this may have caused, especially when a family member was unwell, and we truly apologize. Regarding the milk request, we recognize how important small comforts like tea and coffee are. While our rooms are equipped with standard tea/coffee-making amenities, we do not keep milk powder by default. However, once the request was made, we did prepare and send fresh milk to the room at no additional cost, purely to ensure your satisfaction. We are very sorry if any part of our communication came across as inappropriate or insensitive. Please rest assured, we value guests of all backgrounds equally and hold utmost respect for cultural preferences. As for the insects, this is indeed a seasonal challenge throughout the Lumbini region, especially during the monsoon and summer months. Due to the open natural setting, rice fields, and humid climate, occasional insects like mosquitoes and flying bugs are common in the area—even in premium properties. Nevertheless, we do conduct regular pest control and will certainly look into further enhancing our preventive measures. At Hotel Ananda Inn, we are constantly learning from feedback like yours. While this experience did not reflect the standard we aim for, we assure you that your comments will be used to improve our services, training, and facilities. We are committed to creating a better experience for all our guests going forward. Thank you once again for your stay. We hope you will consider visiting us again in the future and allow us the opportunity to serve you better.

Thank you sincerely for taking the time to share your detailed feedback following your stay with us. We are truly sorry to hear that your experience did not meet expectations, and we deeply regret the inconvenience caused to you and your fa… Show more

Thank you for your kind words about our team, food, and rooms. We’re sorry for the inconvenience caused by the hot water issue and will look into it promptly. We appreciate your feedback and hope to offer you an even better stay next time. Warm regards, Hotel Ananda Inn

Thank you for your kind words about our team, food, and rooms. We’re sorry for the inconvenience caused by the hot water issue and will look into it promptly. We appreciate your feedback and hope to offer you an even better stay next time.… Show more