Reviews of Hotel Aerocity 4 stars
Airport, Kathmandu, 44601 Kathmandu, Nepal
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Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewGood
Food could be included in the charges
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in March 2025
Verified reviewGreat
All is well
Reviewed: 11 April 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewHighly recommended! First of all, the stuff is amazing, always willing to service effectively the customers, polite, hospitable! Room is very clean and comfortable! An extra advantage is that their restaurant can offer you meals 24h, and the food is really delicious with rich menu that covers every taste preference. Guys you are doing amazing, and for sure will choose you again!
Reviewed: 27 February 2025 · Stayed in February 2025
Verified revieweverything..
need to improve food.. specially Nepali Veg Thali.
Reviewed: 30 January 2025 · Stayed in January 2025
Verified review-Nice clean room and staff were nice -We had dinner and breakfast at the hotel and both meals were nice and affordable -Very close to the airport -Would stay here again
-Right next to a main road so it is noisy but this didn’t bother us much -Wifi a bit slow -When you shower the whole bathroom and toilet become wet
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewReviewed: 17 November 2024 · Stayed in October 2024
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 11 October 2024 · Stayed in October 2024
Verified reviewFriendly staff
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewReviewed: 29 May 2024 · Stayed in May 2024
Verified reviewGood location - very near the airport - food excelent
Dear Ms. Andre, Greetings from Hotel Aerocity! Thank you for your perfect review and rating! We are delighted to hear that you enjoyed our excellent location near the airport and our great food. We are also pleased that you found our staff, cleanliness, facilities, and comfort to your satisfaction. We look forward to welcoming you back to Hotel Aerocity in the future. Warm Regards, Hotel Aerocity Team
Dear Ms. Andre, Greetings from Hotel Aerocity! Thank you for your perfect review and rating! We are delighted to hear that you enjoyed our excellent location near the airport and our great food. We are also pleased that you found our staf… Show more
Reviewed: 5 May 2024 · Stayed in May 2024
Verified reviewGOOD: + There is a kettle, tea/coffee, and minibar. + Free two bottles of water in the room. + Disposable tooth brushes and tooth paste in the room. + Location just 10 min by walk from the Airport.
BAD: - It's not a 4-star hotel by all means, it is a 2 or 3 star hotel at the most. - No fridge/minibar. - Extremely slow wi-fi in the room, you can't even see photos on web pages. - Reusable slippers in the room with traces of wear from previous guests. - Furniture in the room is very old and shabby. - The room is very noisy, low sound proof of windows. - The bed and pillows are very hard, making it uncomfortable to sleep.
Dear Ms. Andy Candle, Greetings from Hotel Aerocity! Thank you for choosing Hotel Aerocity for your recent stay and for taking the time to share your feedback with us. We sincerely apologize for the disappointment and inconvenience you experienced during your time with us. We appreciate your positive comments regarding the amenities provided in the room and the convenient location near the airport. However, we deeply regret that your overall experience did not meet your expectations. We take your feedback seriously, and we apologize for falling short in several areas, including cleanliness, facilities, comfort, and value for money. Your comments regarding the condition of the room, slow Wi-Fi, and noise levels have been duly noted, and we will address these issues promptly to ensure a more comfortable and enjoyable stay for our guests in the future. Please accept our sincerest apologies for the discrepancies between your expectations and the actual experience during your stay. We strive to provide a high standard of service and comfort to all our guests, and we regret that we were not able to meet your expectations on this occasion. We appreciate your feedback, Andy Candle, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back to Hotel Aerocity and provide you with a much-improved experience during your next visit. Warm Regards, Hotel Aerocity
Dear Ms. Andy Candle, Greetings from Hotel Aerocity! Thank you for choosing Hotel Aerocity for your recent stay and for taking the time to share your feedback with us. We sincerely apologize for the disappointment and inconvenience you ex… Show more
Reviewed: 2 May 2024 · Stayed in April 2024
Verified reviewThere was limited choice of breakfast.There should be more option of breakfast .Actually according to price not enough it should be notice once. Thanks
Normally outside location is not so good it is difficult to rich over there due to condition of the road .Nodoubt it is located near Airport but condition of road is not well managed.
Dear Mr. Narayan Sharma, Greetings from Hotel Aerocity! Thank you for choosing Hotel Aerocity for your recent stay and for sharing your feedback with us. We appreciate your input as it helps us identify areas for improvement and enhance the overall guest experience. We're glad to hear that you found aspects of your stay to be satisfactory, including cleanliness, comfort, and room service. However, we apologize for any inconvenience you experienced with the limited breakfast options and the condition of the road leading to our hotel. We understand the importance of offering a variety of breakfast choices to our guests, and we will certainly take your feedback into consideration to improve our offerings in this regard. Additionally, we apologize for any difficulties you encountered due to the condition of the road leading to our hotel. We will work with the relevant authorities to address this issue and ensure a smoother arrival experience for our guests in the future. Thank you for bringing these matters to our attention, Narayan Sharma. We hope to have the opportunity to welcome you back to Hotel Aerocity and provide you with an improved experience during your next visit. Warm Regards, Hotel Aerocity
Dear Mr. Narayan Sharma, Greetings from Hotel Aerocity! Thank you for choosing Hotel Aerocity for your recent stay and for sharing your feedback with us. We appreciate your input as it helps us identify areas for improvement and enhance t… Show more
Reviewed: 2 May 2024 · Stayed in May 2024
Verified reviewEverything specially customer service
N/A
Dear Mr. Rishi, Greetings from Hotel Aerocity! Thank you for choosing Hotel Aerocity for your recent stay and for taking the time to share your feedback with us. We are delighted to hear that you had an exceptional experience during your time with us. We are thrilled to receive perfect ratings across all categories, including staff, cleanliness, location, facilities, comfort, value for money, and bed rating. Providing outstanding service and ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're delighted that we met your expectations in every aspect. We appreciate your kind words about our customer service. Our team strives to provide personalized and attentive service to all our guests, and it's wonderful to hear that they made a positive impact on your stay. Thank you once again for your glowing review, Rishi. We hope to have the pleasure of welcoming you back to Hotel Aerocity for another fantastic stay in the future. Warm Regards, Hotel Aerocity
Dear Mr. Rishi, Greetings from Hotel Aerocity! Thank you for choosing Hotel Aerocity for your recent stay and for taking the time to share your feedback with us. We are delighted to hear that you had an exceptional experience during your … Show more
Reviewed: 1 May 2024 · Stayed in April 2024
Verified reviewReviewed: 24 April 2024 · Stayed in April 2024
Verified reviewReviewed: 20 April 2024 · Stayed in April 2024
Verified reviewReviewed: 16 January 2024 · Stayed in January 2024
Verified reviewVery good hotel, great location, helpful and friendly staff.
Dear Mr. Tomas, Greetings from Hotel Aerocity! Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are thrilled to hear that you found our hotel to be very good, with a great location and helpful, friendly staff. Your high ratings in the basic categories such as staff, cleanliness, location, and facilities are truly appreciated. It's heartening to know that our team's dedication to providing excellent service has made a positive impact on your experience. We also appreciate your detailed ratings in the additional categories, including room view. Your feedback is valuable to us as we continuously strive to enhance the overall guest experience. We have taken note of your comments on the comfort and value for money aspects. We would love to hear more about your specific observations in these areas so that we can address any concerns and further improve. Once again, thank you for choosing our hotel for your stay. We look forward to welcoming you back in the future and ensuring an even more enjoyable experience. Best Regards, Hotel Aerocity
Dear Mr. Tomas, Greetings from Hotel Aerocity! Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are thrilled to hear that you found our hotel to be very good, with a great location and… Show more
Reviewed: 25 December 2023 · Stayed in December 2023
Verified reviewReviewed: 11 December 2023 · Stayed in November 2023
Verified reviewExcellent staff and great Service. Food at restaurant was great. Very close to the airport and Pashupatinath temple. Hotel management arranged private transportation to visit places in and around Kathmandu. We enjoyed our stay and I would strongly recommend this hotel to anyone visiting Kathmandu. Thank you, Krishna and entire team, including our car driver for making our trip very comfortable and enjoyable.
Dear Miss. Krishnaveni, Greetings from Hotel Aerocity! Thank you so much for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you had such a positive experience, and we appreciate your perfect rating across all categories. We are particularly pleased that our staff, cleanliness, location, facilities, and comfort met your expectations. It's rewarding to know that you enjoyed the food at our restaurant and found our proximity to the airport and Pashupatinath temple convenient. We are also glad to hear that our team could assist in arranging private transportation for your exploration of Kathmandu and its surroundings. It's our goal to provide exceptional service to make your stay comfortable and enjoyable. We will make sure to pass on your kind words to Krishna and the entire team, including your car driver. Your recommendation means a lot to us, and we hope to welcome you back on your future visits to Kathmandu. Once again, thank you for choosing our hotel and for sharing your positive experience. Best Regards, Hotel Aerocity
Dear Miss. Krishnaveni, Greetings from Hotel Aerocity! Thank you so much for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you had such a positive experience, and we appreciat… Show more
Reviewed: 21 November 2023 · Stayed in November 2023
Verified reviewNice room, welcoming staff, great ambience
Dear Mr. Zhafir, Greetings from Hotel Aerocity! Thank you for choosing to stay with us and for your fantastic feedback. We're thrilled to hear that you found our hotel very convenient, with a nice room, welcoming staff, and a great ambience. Your positive comments mean a lot to us, and we're delighted to have provided you with a comfortable and enjoyable experience. We look forward to the pleasure of welcoming you back for another great stay in the future. Best Regards, Hotel Aerocity
Dear Mr. Zhafir, Greetings from Hotel Aerocity! Thank you for choosing to stay with us and for your fantastic feedback. We're thrilled to hear that you found our hotel very convenient, with a nice room, welcoming staff, and a great am… Show more
Reviewed: 19 November 2023 · Stayed in November 2023
Verified reviewLocation and hospitality of staff
Dear Mr. Neeraj, Greetings from Hotel Aerocity! Thank you for choosing to stay with us and for your perfect 10/10 rating! We're delighted to hear that you enjoyed our location and the hospitality of our staff. Your positive feedback is greatly appreciated, and we're thrilled to have provided you with a comfortable and enjoyable experience. We look forward to the pleasure of welcoming you back for another outstanding stay in the future. Best Regards, Hotel Aerocity
Dear Mr. Neeraj, Greetings from Hotel Aerocity! Thank you for choosing to stay with us and for your perfect 10/10 rating! We're delighted to hear that you enjoyed our location and the hospitality of our staff. Your positive feedba… Show more