Reviews of Home Hotel Helma

Dinner and breakfast included - quality and choice excellent (fish, pasta, various salads etc for dinner). Very wide breakfast choices.

It’s a really nice hotel, with spacious, clean and comfortable rooms. There’s a buffet dinner included in the price (as well as breakfast in the morning), a few simple good dishes well cooked, with a lot of vegetables which we highly appreciated.

When I made reservation couple of weeks before my arrival I sent data for invoice to be issued. The hotel customer service (Maksym) refused to do it and said that invoice should be issued by portal. I asked portal for help and they explain to the hotel what are their duties. The hotel agrreed. I was totally surprised when the hotel refused to issue the invoice for stay after my stay. They said once again it is not your duty. There was no manager to resolve such obvious issue. I was said by reception staff (Aleksandra) that I wasted her time and I can wait until evening but the result will be the same. She decided that no invoice for stay paid by me be issued. After couple of hours I received invoice on my email so it means Aleksandra was trained on her duties. I hope that on customer service as well as I never met such rude person. After couple of days Maksym sent me an email and said that no invoice will be issued for me as I paid to portal for the reservation not directly at the hotel. I shows that there is no managing at higher level and each employee can decide on business policy I travel a lot and such experienced was my first time. I think that Home Hotel Helma is monkey business so the issue was adressed to local police and tax office to investigate

Amazing value for money, with dinner included- food was great! Lovely staff too.

Very good stay and Very good food and breakfast.

Nothing.

The hotell and the staff

The food could be a bit better

everything was great, especially really friendly staff. Excellent breakfast.

n/a

Lovely hotel, clean comfortable rooms, friendly staff. The “private parking” is a non-secure parking lot accessible by the public just to be aware. Close to some good restaurants (as hotel restaurant was not interesting).

Big room and comfy beds- Great breakfast and dinner. Both included in room price when did reservation. Parking free outside the hotel. Friendly staff and good location.

N/A

This hotel set the standard for how a hotel should be: coffee/tea and snacks available, breakfast and dinner included, high speed internet, TV that you can chromecast to, very clean and large room.

Very good breakfasts,

Parking - crowded if you arrive at 5:00 PM Modest dinner. Rooms not cleaned thoroughly.

Everything was perfectly fine. The accommodation met all expectations. We’d be happy to come back again.

Modern, comfortable, easy to find, inclusive evening meal was a bonus and parking for a motorcycle in the underground park made this a great place to stay

Nothing

Location. Clean.

Underground parking for motorcycles 👍good value including buffet evening meal

Very good outdoor free parking.food was excellent choice and well cooked.room was a good size.beds had 2 pillows and there was coffee provided.everythinng you could wish for at a reasonable price.

Nothing.

Good value for money, very good breakfast

Nothing

Central location and very warm welcoming. All questions around our stay answered.

As the stay included breakfast and dinner we were surprised about the small choice at the dinner. Vegetarian food only salads and no dessert at all.