What we didnt like that much is the location, the road to get there is a little rough with a lot of curves, ups & downs,but i guess thats one of the ways to get amazing views & to get that rainforest atmosphere! And also in both our bathroom it didnt have shampoo, we noticed when we were taking a shower, and also No TV’S so have that in mind! And I almost forgot beds are so small!

The breakfast offers a lot of variety while still maintaining the typical Nicaraguan breakfast options, love the Family Suite very clean, staff amazing very professional, fair prices.

Stayed in July 2025

Even when rooms were available. They waited until the exact check in time to process our check in but by that time a group arrived so in the end we checked in way past the check in time. They could easily accommodate as long as the rooms are available and clean. That would avoid the crowding at the exact check in time. There were too many flies in the restaurant area. Especially the pool side. The restaurant and pool side looked like it needed a deep cleaning. Food was good but flies everywhere made us feel like going out to eat. Also controlling the individual speakers and music playing from random guests were annoying. They didn’t rent out the whole place - why do we have to listen to their music. It ruined the sort of luxury vibe the hotel was going for.

Resort is beautiful and the rooms were spacious and clean. Coffee making and large water in the room was a huge plus. The safe looked ancient but it worked (a key not a digital lock!). Food tasted good. Free transportation to town was a plus.

Stayed in June 2025

No pizza from your beautiful pizza oven

Bar and restaurant area was excellent. Food were amazing and good value for money. The staff could not of been any better.

Stayed in June 2025

Very clean and friendly staff

Stayed in June 2025

No TVs in the room

We really enjoyed all the amenities

Stayed in April 2025

It would be nice to have the pools open a little earlier... we wake up early!

We absolutely loved our stay at Treecasa! The family suite was insane, so nice and spacious! The pool was incredible, so much fun for the kids. The restaurant was delicious, especially the included breakfast. We took the shuttle into San Juan del Sur which was a fun experience! The staff was so friendly and helpful. We highly recommend!

Stayed in February 2025

The customer service does not match the level they are trying to achieve for the price you pay. The front desk did not seem to be able to handle large groups (which there were many of- and was very slow to respond to requests.

This is a very high end resort with lots of luxury built in. It is clean and comfy.

Stayed in January 2025

Check in was a disaster. Despite paying in full by Monzo on check in, the hotel staff used the wrong system. They bothered us every day as to whether we had been refunded instead of doing what they should've done which is to ask their bank to collect the money.

Location and facilities

Stayed in December 2024

The limited food options. There is only one restaurant onsite and no shop to purchase anything. Going into town had to be timed and planned with the departure of the hotel shuttle. The private beach was quite underwhelming with nothing to do there.

The beautiful treehouse design and tropical surroundings were amazing. I loved sitting on the balcony every morning with a cup of coffee listening to the birds and watching monkeys in the trees. The proximity to town in San Juan del Sur was great since there were more food options and activities there.

Stayed in August 2024

Distance from San Juan, price

Food, pool

Stayed in March 2024

Construction right next door started at 7:50 AM (ask not to be near construction.) I was not aware that majority of visitors are day pass guests that take up sun beds and takeover all the facilities. Could be nice to have sun beds with umbrellas and to have exclusive areas for guests. Maybe one swimming pool and some exclusive sunbeds would be nice. Otherwise consider it as a hotel and public pool with great activities for families with free guest access.

The water slide, pools. and diving area were incredible. Food was excellent with good options. Breakfast was excellent. Loved the location nestled away in nature. Grounds are stunning. And of course the "standard king room" is a full size suite / 1 bedroom apt!

Stayed in March 2024

Lots of steps - but that is the nature of the property!

A beautiful place with exceptional views and accommodations. The staff was friendly and helpful. A once in a lifetime stay!

Stayed in February 2024

The girl in the front desk could have been more helpful and informed us of the different amenities. Certain employees were excellent others weren't. For example, we were the only ones at the restaurant in the evening but we had to go look for our waiter to be attended.

The hotel itself is beautiful and amazing, the pool was great and the food was delicious. The free shuttle was great as well. The gentleman in the front desk was extremely helpful.

Stayed in January 2024

Nothing

Location, ambiance, setting. Just all round excellence.

Stayed in January 2024

Wednesday at the pool facilities was ridiculously crowded. We read online that it's free for day pass on Wednesday and people definitely took advantage. Seems weird to have so many outside people that it makes the people paying for the hotel not enjoy the facilities. It was way too crowded. We were there during the holidays.

Pool is amazing and great fun. The food was also very good. I expected a nice pool, the rooms and overall hotel was nicer than I expected. We had a great experience and I would recommend to stay here.

Stayed in December 2023

As we paid almost $1000 for 4 nights, we would have liked a sun lounger by the pool each day. But there are so many day guests and not enough sun loungers, so we had nowhere comfortable to sit. Music by the pool is like being in a nightclub, speakers are ridiculously loud so we felt like we were in a cheap resort. Taxes and tip add an extra 25% to everything you buy to eat or drink, which makes the menu pretty expensive. Our bed and whole bedroom was COVERED in flies - they were helpful in getting the room cleaned but there should be measures in place to prevent this. The price we paid vs the experience we had just unfortunately didn’t match up.

Beautiful and well kept grounds. Free shuttles to town/beach are useful - the beach they took us to was beautiful (but not private). Drinks (especially the smoothies and juices) are delicious. Filling breakfast.

Stayed in December 2023

The front desk staff need customer service training. The prices are more than you'd expect to pay in Nicaragua.

This is a great place to hang out with the family for a few days. Our room was huge with everything you need including a big comfy king size bed. The pool area is excellent and the place is very well maintained and beautifully planted. The food is amongst the best we tasted in Nicaragua and the waiting staff in the restaurant were also incredibly friendly and attentive.

Stayed in December 2023

This hotel is absolutely beautiful and the pool facilities are fantastic. The location is a bit outside of San Juan del Sur but it's an easy drive into the town.

Stayed in November 2023

Management needs to be mindful of not booking rooms next to active construction/improvements.

Beautiful natural scenery, well maintained.

Stayed in September 2023

There are too many rules to follow at a single time

It is amazingly beautiful, well taken care of and love how they have honored the nature. Their private beach was incredible.

Stayed in September 2023

To be honest just the Pool 👍

Stayed in July 2023

It is a bit hard to drive up to but not bad once you have done it once. When it rains the walkways get very slippery especially if you are wearing flip flops. Took a bad tumble down a few steps and left with some bad bruises. This is a consideration if people have mobility concerns or any prior medical concerns.

The staff was amazing. Extremely attentive. Knew details and remembered orders perfectly. The suite was phenomenal! Outdoor shower was a delight. The pool area was a highlight and the food and beverages were top notch!

Stayed in July 2023

On the site is says is close to the beach. The beach was not near at all . You have to walk down the hill about 6 miles to get to the beach. . Not close at at or take a shuttle bus that will taken about 20 min to get to the beach . If you are looking to be closer to the beach I would not recommend to stay here .

This property is located up in the mountains . Very peaceful if you are looking to just relax .

Stayed in July 2023

Couldn’t figure the coffee maker.

Pools. Food. Virgin beach.

Stayed in April 2023