Reviews of The Wells Carlton 5 stars
8, Gado Nasko Close, Off Jose Marti Street, Asokoro, Abuja, Nigeria
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in May 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewNothing. Its NOT a luxury hotel. Its horrible.
No a/c in hotel. Only your room. Strong, horrible air freshener sticks everywhere, gave me asthma attack. I had to leave. Bed was metal spring and painful. When i stood up from sitting on bed, staples stabbed into my legs. It was about 84 degrees in the building. None of the amenities are as advertised. NOT handicapped accessible. Have to walk up 30 stairs to entrance. Half building is apartments. They torn down the pool, the reason we booked. The other pool is so full of harsh chemicals you cant breath in that area. No one goes in it. Like, its for show. No luxury restaurant at all! We had to walk down many stairs and around building in heat to go in where they now rent apartments and eat inside a room with flies and hardly working air conditioning. Only Nigerian food. Expensive, bad experience. $140 USD and not worth $30. They even tried to charge me for not staying! Please do not torture yourself. They ruined my anniversary after traveling 8000 miles. We left!!!
Dear Claudette, Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations, especially during such a special occasion as your anniversary. Please accept our heartfelt apologies for the discomfort and inconvenience you encountered. Your concerns regarding the air conditioning, fragrance use, bedding, accessibility, pool availability, and dining experience have been noted with the utmost seriousness. While some of our facilities and services may have been affected due to ongoing improvements, we understand how frustrating it must have been to feel misled or uncomfortable during your stay. It is certainly not the standard of hospitality we strive to uphold, and we are actively reviewing these issues with our team to ensure they are addressed swiftly and appropriately. We would also appreciate the opportunity to speak with you directly, should you be open to sharing more details about your experience. This would help us make necessary adjustments and offer a more accurate representation to future guests. Once again, we are very sorry for the disappointment you experienced and hope you’ll give us a chance to make things right in the future. Warm regards, Okpe John.
Dear Claudette, Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations, especially during such a special occasion as your anniversary. Please accept our hear… Show more
Reviewed: 19 April 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewLocation was perfect.
Dear Wells Carlton Hotel and Apartments, I recently stayed at your hotel for a few days during which I dined at your poolside restaurant and unfortunately, the experience was both unpleasant and disappointing. While enjoying my meal, I discovered a particle of warping leather in my food. This was not only unsettling but also raised serious concerns about food safety and quality control. What made the situation even worse was that this was my first meal in Nigeria after being away from home for a long time. I was looking forward to this experience, but it ended up ruining it for me. Since then, I’ve found myself feeling paranoid about eating while in Nigeria, which is something no guest should have to endure. The handling of the situation by your staff only added to my frustration. Instead of focusing on what had happened and how to make things right, their main concern seemed to be whether I was still willing to pay for the food. There was no effort to acknowledge the seriousness of the incident or to provide any meaningful resolution. I had hoped for at least a formal apology from management or even a small gesture of goodwill, such as a drink voucher or an offer of a room upgrade, but none of this was offered. This lack of care and attention has left me deeply disappointed and undervalued as a guest. I urge you to take this feedback seriously, review your quality control processes, and train your staff to handle such situations with empathy and professionalism. A commitment to guest satisfaction and service excellence is essential for maintaining trust and a positive reputation.
Dear Patrick, Thank you for sharing your recent experience with us. We are deeply sorry for the distress and disappointment you experienced during your visit to our poolside restaurant. Please accept our sincerest apologies for the foreign object found in your meal. This is certainly not the standard of hygiene, food safety, or hospitality we hold ourselves to, and we completely understand how this incident would be especially upsetting, particularly as it was your first meal upon returning to Nigeria. We also regret that our team did not handle the matter with the empathy and urgency it clearly warranted. You should have felt heard, respected, and reassured not frustrated or dismissed. Your feedback has been shared directly with both our food & beverage and guest relations teams for immediate review and retraining where necessary. We are currently investigating this issue with our kitchen team and quality control staff to ensure that such a situation does not occur again. Please know that your experience is not being taken lightly. If you would be open to it, we would appreciate the opportunity to speak with you directly and make amends for this experience. We would also like to extend a personal invitation for a return visit, where we can demonstrate the high standard of care and service we are truly capable of. Thank you again for helping us improve. We truly value your feedback and hope to restore your trust in the near future. Warm regards, Okpe John.
Dear Patrick, Thank you for sharing your recent experience with us. We are deeply sorry for the distress and disappointment you experienced during your visit to our poolside restaurant. Please accept our sincerest apologies for the foreign… Show more
Reviewed: 2 December 2024 · Stayed in December 2024
Verified reviewIt has a good dinning area.
The shower wasn’t working well.
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewThe staff,cleaniness.It was quiet.Rooms were comfortable, bathroom very neat
option for vegetarians was very limited
Reviewed: 16 November 2024 · Stayed in November 2024
Verified reviewReviewed: 9 November 2024 · Stayed in November 2024
Verified reviewThe Wells Carlton Hotel is very tasteful and well managed. The decor creates an ambience that one doesn't often see. All in all, the facilities are excellent. The staff are courteous and professional.
Reviewed: 19 October 2024 · Stayed in September 2024
Verified reviewReviewed: 11 September 2024 · Stayed in September 2024
Verified reviewI loved the quiet and the ambience
They didn't have a garden or sit out
Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewThe location is in an exclusive neighborhood, with a beautiful view. Food is diverse and good quality.
Reviewed: 2 August 2024 · Stayed in July 2024
Verified reviewReviewed: 31 July 2024 · Stayed in July 2024
Verified reviewReviewed: 25 July 2024 · Stayed in May 2024
Verified reviewReviewed: 24 July 2024 · Stayed in June 2024
Verified reviewReviewed: 28 June 2024 · Stayed in June 2024
Verified reviewBreakfast was excellent. The Location is a little bit off the way but very accessible.
Not sure
Reviewed: 11 June 2024 · Stayed in May 2024
Verified review