Reviews of Summerset Continental Hotel Maitama by T E L E Hospitality 3 stars
73 Usuma Street, 904101 Abuja, Nigeria
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Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in June 2025
Verified reviewThe staff were really amazing
Their aircon was making noise. Rooms not clean old furniture and bathrooms
Dear Valuable Guest Thank you for taking the time to share your feedback with us. We’re truly pleased to hear that you found our staff amazing – your kind words will certainly be shared with the team, who work hard to provide warm and helpful service. We’re very sorry to hear that the room did not meet your expectations in terms of cleanliness, furniture condition, and air conditioning noise. Please accept our sincere apologies for the inconvenience you experienced. We are currently reviewing our housekeeping and maintenance procedures to ensure improvements are made promptly. Your comments are extremely valuable and help us identify areas where we can enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a more comfortable stay. Warm Regards Faizan Saleem Reservation Manager Summerset Continental Hotel, Abuja
Dear Valuable Guest Thank you for taking the time to share your feedback with us. We’re truly pleased to hear that you found our staff amazing – your kind words will certainly be shared with the team, who work hard to provide warm and he… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewI was in Abuja for a meeting at the Transcorp Hilton Hotel. So location was excellent to the extent that Summerset was within walking distance to Transcorp. Staff are polite and very helpful, including the Reservation Manager and the Restaurant Manager. Breakfast was OK, but can still be improved in terms of diversity of the offering. I would certainly recommend Summerset to others for a stay.
Nothing to report
Dear Mr. Mahess Thank you very much for choosing Summerset Continental Hotel and for taking the time to share your experience. We are delighted to hear that you found our location convenient, especially being within walking distance of the Transcorp Hilton. It’s also wonderful to know that our staff, including our Reservation Manager and Restaurant Manager, made a positive impression on you with their politeness and helpfulness. We appreciate your feedback on our breakfast offering. Your suggestion regarding the variety is well noted, and we will certainly look into ways to improve and diversify the options available to better meet the expectations of our valued guests. Thank you once again for your recommendation. We truly look forward to welcoming you back on your next visit to Abuja. Warm regards, Faizan Saleem Reservation Manager Summerset Continental Hotel, Abuja
Dear Mr. Mahess Thank you very much for choosing Summerset Continental Hotel and for taking the time to share your experience. We are delighted to hear that you found our location convenient, especially being within walking distance of th… Show more
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewVery good - all the staff were amazing!!! Loved the swimming pool and drinking 'Chapmans' to cool down. Very convenient location.
A few problems with Wifi and water at first - but they got sorted - breakfast was nice - but same every day.
Dear Valuable Guest Thank you for sharing your feedback with us. We deeply regret that your recent stay did not meet your expectations, and we sincerely apologize for any inconvenience caused. Please know that this is not the level of service we strive to provide, and we fully understand your concerns. We have already taken the necessary steps to ensure that the issue you encountered will not happen again in the future. We truly value your feedback as it helps us to improve, and we hope you’ll give us another opportunity to provide you with the excellent experience that we are known for. Faizan Saleem Reservation & Revenue Manager Summerset Continental Group of Hotels
Dear Valuable Guest Thank you for sharing your feedback with us. We deeply regret that your recent stay did not meet your expectations, and we sincerely apologize for any inconvenience caused. Please know that this is not the level of serv… Show more
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewReviewed: 5 August 2024 · Stayed in August 2024
Verified reviewThe food
Nothing in particular
Dear Valued Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. I am sure our entire staff enjoyed catering your needs as much as you enjoyed your stay. With best regards, Faizan Saleem Reservation&Revenue Manager Summerset Continental Group of Hotels
Dear Valued Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. I am sure our entire staff enjoyed catering your needs as much as you enjoyed your stay. With … Show more