Reviews of Sheraton Lagos Hotel 5 stars
30 Mobolaji Bank Anthony Way, 100001 Lagos, Nigeria
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewI didn't stay long enough for breakfast
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 June 2025 · Stayed in May 2025
Verified reviewSumptuous breakfast
inadequate complimentary water in the room
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewThe location
Being asked to pay extra for breakfast despite the price of the room being very high. It’s dated. They close the bar outside very early and asked for payment every time you sat on the chairs in the lobby.
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewStaff are really nice. Faith at reception was polite n even gave me an upgrade for me being the first time there. Her service was top. Like the beds and pillows comfortability.
I think it need a little refurbishing
Reviewed: 15 March 2025 · Stayed in March 2025
Verified reviewReviewed: 4 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 February 2025 · Stayed in December 2024
Verified reviewLocation and safety
The food was great .but the bathroom standard was 3star standard and not a five star standard and the toilet need to be changed and if the bathroom can be renovated would be perfect.
Dear O. ni, Thank you for sharing your experience from your last stay with us at Sheraton Lagos Hotel. Please accept our sincere apologies that we failed to meet your expectations in some areas and as we continuously strive to provide a superior service for every guest; therefore, your feedback is really important to us. Please be assured that we will do the needful in regard to your feedback and take the appropriate measures to address the problem your concern. We appreciate you sharing your feedbacks, and it is our hope that you will give us the opportunity to turn your experience around. Yours in Hospitality, Abiola
Dear O. ni, Thank you for sharing your experience from your last stay with us at Sheraton Lagos Hotel. Please accept our sincere apologies that we failed to meet your expectations in some areas and as we continuously strive to provide a s… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 11 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in December 2024
Verified reviewReviewed: 2 February 2025 · Stayed in January 2025
Verified reviewThe gym. The pool. The room size and charming decor. The friendly staff. The proximity to the airport. The lobby vibe.
Nothing
Dear Margaret, Thank you for sharing your wonderful experience at Sheraton Lagos Hotel. We are delighted to hear that you enjoyed your stay with us. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regards, Abiola
Dear Margaret, Thank you for sharing your wonderful experience at Sheraton Lagos Hotel. We are delighted to hear that you enjoyed your stay with us. Your feedback is truly appreciated and inspires us to continue delivering exceptional expe… Show more
Reviewed: 19 December 2024 · Stayed in December 2024
Verified reviewThe breakfast was good
The fact that I couldn’t get discounts when I checked in at around 1:00 am on the 18.12.24 and checked out at around 05:00am 18.12.24.
Dear Ikenna, Thank you for sharing your wonderful experience with us. We are happy to hear that you enjoyed your stay with us on your last visit. Your feedback is truly appreciated and inspires us to continually deliver exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regards, Abiola
Dear Ikenna, Thank you for sharing your wonderful experience with us. We are happy to hear that you enjoyed your stay with us on your last visit. Your feedback is truly appreciated and inspires us to continually deliver exceptional experie… Show more
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewBreakfast good. Location good
Dear Rosemary, Thank you for sharing your experience with us at Sheraton Lagos Hotel. We are delighted to hear that you had a good stay with us. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regards, Abiola
Dear Rosemary, Thank you for sharing your experience with us at Sheraton Lagos Hotel. We are delighted to hear that you had a good stay with us. Your feedback is truly appreciated and inspires us to continue delivering exceptional experien… Show more
Reviewed: 8 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewReviewed: 15 November 2024 · Stayed in October 2024
Verified reviewReviewed: 1 November 2024 · Stayed in September 2024
Verified reviewThe rooms and building, in general, are aged and tired; this is obvious from the first minute you set foot on the premises. There is definitely no value for the money being asked to pay. If I knew better I would have chosen another hotel.
Dear Georgios, Greetings from Sheraton Lagos Hotel. Thank you for taking the time to let us know about your experience while staying with us. Please accept our sincere apologies that we failed to meet your expectations. We continuously strive to provide a superior service for every guest; therefore, your feedback is really important to us. Please be assured that we are already looking into your feedback and appropriate measure will be taken, We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to turn your experience around. Regards, Abiola Sheraton Lagos Hotel
Dear Georgios, Greetings from Sheraton Lagos Hotel. Thank you for taking the time to let us know about your experience while staying with us. Please accept our sincere apologies that we failed to meet your expectations. We continuousl… Show more
Reviewed: 26 October 2024 · Stayed in October 2024
Verified reviewGood Hotel
Nothing
Dear Oluyemi, Thank you for sharing your wonderful experience at Sheraton Lagos Hotel. We are delighted to hear that you enjoyed your stay with us. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regards, Abiola Peter Sheraton Lagos Hotel
Dear Oluyemi, Thank you for sharing your wonderful experience at Sheraton Lagos Hotel. We are delighted to hear that you enjoyed your stay with us. Your feedback is truly appreciated and inspires us to continue delivering exceptional expe… Show more
Reviewed: 15 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 October 2024 · Stayed in October 2024
Verified reviewThe club lounge
The rug was filthy, the pillows were old. The room was priced 50% above similar hotels. I stayed because of a good experience 3years ago.
Dear Anne, Greetings from Sheraton Lagos Hotel. Thank you for taking the time to let us know about your experience while staying with us. Please accept our sincere apologies that we failed to meet your expectations like you experienced 3 years ago. We continuously strive to provide a superior service for every guest; therefore, your feedback is really important to us and please be assured that we will look into your feedback and take the appropriate measures to address your complaints and be better. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to turn your experience around. Regards, Abiola Peter Sheraton Lagos Hotel
Dear Anne, Greetings from Sheraton Lagos Hotel. Thank you for taking the time to let us know about your experience while staying with us. Please accept our sincere apologies that we failed to meet your expectations like you experienced… Show more
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewA step back in time. Old hotel that needs to be renovated, you could smell the carpets the moment you walk in. The rooms will give you dust allergy, again, the carpets need to be replaced. Spend more and stay at a newer hotel. Also, long wait time at the reception, I arrived at 5 pm and they still wont let me check in as this, the receptionist said that my room was not ready, the same happened to my colleagues, after 5pm for a reserved room, no excuse for it not being ready. The food is overpriced for the service and the quality of service. I will not be returning to the Sheraton. Maybe at one point in history this was a good place, but now, it needs to be rebuild.
Dear Ksid, Greetings from Sheraton Lagos Hotel. Thank you for taking the time to let us know about your experience while staying with us. Please accept our sincere apologies that we failed to meet your expectations. We continuously strive to provide a superior service for every guest; therefore, your feedback is really important to us. Please be assured that your complaints will surely be looked into and solution will be provided in no time. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to turn your experience around. Regards, Abiola Peter
Dear Ksid, Greetings from Sheraton Lagos Hotel. Thank you for taking the time to let us know about your experience while staying with us. Please accept our sincere apologies that we failed to meet your expectations. We continuously st… Show more
Reviewed: 7 September 2024 · Stayed in September 2024
Verified reviewDecent facilities
The security (especially at the elevators) need a reorientation in how to treat the guests of guests. Also ALL the security personal at the facility should desist from soliciting for cash gifts from guests
Dear David, Greetings from Sheraton Lagos Hotel. Thank you for taking the time to let us know about your experience while staying with us. Please accept our sincere apologies that we failed to meet your expectations on your last visit. We continuously strive to provide a superior service for every guest; therefore, your feedback is really important to us. Please be assured that we will investigate your feedback and take the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to turn your experience around. Regards, Abiola Peter
Dear David, Greetings from Sheraton Lagos Hotel. Thank you for taking the time to let us know about your experience while staying with us. Please accept our sincere apologies that we failed to meet your expectations on your last visit.… Show more