Reviews of Riviera Suites 4 stars

The room was large enough. The best part was the staff, who were polite and friendly.

The loud outside bar keeps one awake all night due to poor acoustics in the hotel. The food was a ripof. The WiFi was dodgy. I definitely won't be staying there in future.

The staff are really polite.

The facility requires a lot more maintenance.

Got to the hotel and found out I booked for double bed but was a single bed on the app, I had to add extra 17,000 naira to get a kingsize bed which is unfair to me since they are of the same room type

- The workers were friendly particularly the Housekeepers (Melody particularly as he went beyond his job role to provide us a fantastic experience) - Cleanliness - Extra facilities provided incl pool, gym, and TV that actually works. - Staff were quick to help assist us.

- Hotel does not serve halal meat so lack of inclusion experienced. -There isn't much to do or see within close proximity of the hotel. Sometimes in the evening, we wanted to go out for a stroll, but there isn't much going on. - Indian management were not friendly (seemed arrogant and hierarchal). Nigerian workers were brilliant. - Experienced power cuts but returned within a minute. - Pool is closed after 6pm, and 6pm is the time we are usually back at the hotel so we couldn't really utilise the pool!

The pool was lovely, the room was a good size. Breakfast was fantastic.

Wifi was advertised but unavailable. Could not watch Netflix on the TV. I had to ask multiple times for toilet roll. Only one key despite there being 2 guests.

Breakfast was a pleasant surprise. The room was hygienic

The swimming pool nice, always clean and very quiet, spacious, The staff was fantastic My bedroom was quite comfortable

Furniture's can improve Housekeeping routine can improve

The room was perfect for us overlooking the pool because we sat on the balcony in the evening having a drink, listening to music. The room was clean, large, comfortable, and everything we needed. The pool was clean, and the staff around the pool was very friendly. Staff in Ala Carte restaurant, especially the manager, was excellent. Front Desk staff, excellent customer service, just one point to make out. & This is only to one individual on the desk. Make sure you treat every customer the same, please. Because I would have said that the customer service was outstanding. Security was on point. 24 hours a day. Excellent. As you drive through the gates, the actual carpark area doesn’t do the hotel justice. Could do with a bit of a tidy up. But don't let that put you off.

The actual hotel manager is rude. Arrogant man. Should lean some people person skills. You're not allowed to bring any food or drink in from outside the hotel, fair enough. We were told this on arrival. We purchased a bottle of water from room service, then went down to the pool. The hotel manager approached my husband & was so rude, almost to the point of shouting at him. He told him he couldn't bring any drink from the room. We had to purchase water again from the bar. So we had to leave our bottle of water at the bar, purchase another & then collect our water when we finished at the pool. The rest of the staff looked at us in disbelief. Then a lovely lady explained.I explained it needs to be written in a rule book. Instead of us being humiliated like this. If we were told this at the start, we wouldn't have taken our water to the pool. Minimum Information in hotel book in the room. There is nothing about the strict rules on food & drink in the hotel. Staff tell you, but not all information. So this should be written. *This could be an absolutely amazing hotel* We mainly ordered room service, as not much information about restaurants at the hotel, a little bit pricey, for this hotel. We didn't stay the whole 2wks at this hotel in the end. We managed 5 nights. Manager put us off.

We were here for 3 nights on our honeymoon, the hotel nicely decorated the room with balloons & petals for a small fee but worth it. The staff were so friendly and helpful, especially the staff serving breakfast and girls on the door in the evening who helped recommend activities in the area. The breakfast had variety and shout-out to the gentleman who made us waffles each day, the location is very safe but would recommend to have a car / Uber to get to places however there is street food in walking distance, the restaurants on site are great too.

The building is old and a renovation of the walls and& tiles would brighten the place up however we didn’t mind as the place was very clean.

Clean, great location, good breakfast

Water pressure is AWFUL, please fix it

Excellent, clean, and safe environment. Plentiful entertainment activities, such as karaoke, DJ and live bands.

Foods are a little expensive compared to other places. For example, a bottle of water costs N2,000 while the same bottle costs N200 outside the hotel.

Location and the staff were excellent.

the breakfast.

Room was spacious and comfortable

Unfortunately what images presented were totally at variance with the reality on the ground.

The all night party organized in the premises that made sleep absolutely impossible with very or extra high volumes of sounds and music with total disregard to the rights of guests to an absolutely quiet environment. All guests of that night deserve refund of their one night room rates paid including compensation for the night of discomfort and disturbance. I mean 27th to 28th December, 2024 was horrible.

Breakfast was good and location is great too.

N/A

The room was clean,super friendly and helpful staff,they were all smiley. Good food, love the pool and restaurant outside