Reviews of Protea Hotel by Marriott Ikeja Select 3 stars
Plot 2 Assibifi Road, 100282 Ikeja, Nigeria
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewMy Family recently spent a night at the Protea Hotel, conveniently situated near the airport. The proximity made my travel plans seamless, allowing for a quick check-in and check-out. The staff were welcoming and attentive, ensuring a comfortable stay. We had a delicious breakfast, which offered a variety of options to satisfy our appetite The room was well-maintained, providing a restful environment for my brief visit. Overall, the experience was positive, making it an excellent choice for anyone needing a convenient overnight stay close to the airport.
There was nothing to dislike. The only aspect that stood out was the bittersweet feeling of having to leave, as I wished I could have stayed longer to enjoy the amenities and comfort. Overall, the experience was quite satisfactory, with no significant complaints to recall.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewCustomer service was Excellent
Facilities due for a refresh considering the cost/ pricing of rooms.
Dear FEMI, Thank you for taking the time to let us know about your experience while staying with us. Your experiencing old facilities is below our standard. Renovation is currently ongoing. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associate's and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this incident from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Ekpei Hannah Oma Runner General (Guest service) Hannah.o.ekpei@marriott.com
Dear FEMI, Thank you for taking the time to let us know about your experience while staying with us. Your experiencing old facilities is below our standard. Renovation is currently ongoing. Providing the highest level of hospitality is ou… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe washroom looked old and not sparkling clean, especially the shower floor and the walls of the shower. When I arrived, the reception was average. The one who escorted me was pleasant. But the staff at the reception needs to be more receptive. The breakfast staff who had to fry egg were not too pleasant.
Dear NANA, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associate's and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this incident from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Toluwalase Ekundayo Guest Experience Expert toluwalase.ekundayo@proteahotels.com
Dear NANA, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe location and proximity to the international airport as well as the Shoprite Shopping Mall nearby makes it an excellent choice for me.
Dear ETULAN, On behalf of the entire hotel team, I want to thank you for sharing about your stay in our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I am glad to read that the entire team and I contributed to a fantastic stay during your visit to Ikeja. Your feedback has been shared with all associates and departmental heads as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Runner General (Gest service) Hannah Ekpei hannah.o.ekpei@marriott.com
Dear ETULAN, On behalf of the entire hotel team, I want to thank you for sharing about your stay in our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I am gl… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewSuperb
Nothing
Dear FALODE, On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most. Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Ekpei Hannah Oma Runner General (Guest service)
Dear FALODE, On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe stay was comfortable and the staff made extra efforts to be friendly and helpful.
We were placed in a lower room than we paid for - it was most probably an honest mistake we believe.
Dear TUNDE, Thank you for taking the time to let us know about your experience while staying with us. Your experience of been placed in a lower room than you paid, this will definitely be investigated to understand such an unwelcoming act as this is in no way the experience we deliver as a brand. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership of front desk and the entire associates team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area and I will be glad If I am contacted directly to ensure we restore the confidence and trust you have in the brand.
Dear TUNDE, Thank you for taking the time to let us know about your experience while staying with us. Your experience of been placed in a lower room than you paid, this will definitely be investigated to understand such an unwelcoming act … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe hotel is well located in the Ikeja area. It's conveniently close to the airport, business areas, and shopping centers. The room was comfortable overall. The breakfast was good (though not so varied). Most of the staff was very friendly, helpful and courteous at all times. I liked the daily provision of coffee, tea, and water.
Some of the furniture is already dated or visibly damaged (like the wardrobe, the wooden frame of the bathroom, the curtain rods). The pillows were too soft for my liking and seemed already very tired. The provision of towels was inconsistent; at times I was having hand towels, other times big body towels only. Something I found really strange is that the side lamp was connected to the spotlights right over the bed, so the purpose of having a warm, indirect light not hitting the eyes was completely defeated.
Dear JUAN, On behalf of the entire team, I want to thank you for sharing about your recent stay at our property, your return to our hotel is highly appreciated. I am glad you had a worthwhile experience as i have noted opportunities for improvement on maintenance. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most-you! Your feedback has been shared with all team members to focus on areas we need to improve on and sustain accordingly. Once again, I appreciate you taking the time to share your feedback, we hope to welcome you again soon. Sincerely, EKPEI HANNAH Runner General (Guest service)
Dear JUAN, On behalf of the entire team, I want to thank you for sharing about your recent stay at our property, your return to our hotel is highly appreciated. I am glad you had a worthwhile experience as i have noted opportunities for imp… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewHelpful and friendly staff. Always willing to go above and beyond.
Old facility, a/c doesn't work consistently, beddings were sometimes dirty, tv channels hardly worked.
Dear Femi, Greetings from Protea Hotel by Marriott, Ikeja Select. Thank you for taking the time to let us know about your experience while staying with us. We're thrilled to hear that our staff were helpful, friendly and went above and beyond for you. We apologize for the issues you experienced with our facility's age, inconsistent air conditioning, cleanliness of beddings and TV channels. we take these concerns seriously and are truly sorry for the inconvenience. Please be assured that your feedback is taken and appropriate measures to address this problem to prevent future occurrence. It is our hope that you will give us the opportunity to turn your experience around. Regards, Guest Relations
Dear Femi, Greetings from Protea Hotel by Marriott, Ikeja Select. Thank you for taking the time to let us know about your experience while staying with us. We're thrilled to hear that our staff were helpful, friendly and went above a… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewLocation since I was there for business.
Outdated hotel. Old room. Bad food
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewLocation
Beddings
Dear Olubunmi. Thank you for sharing your wonderful experience at Protea Hotel by Marriott, Ikeja. We are delighted to hear that you enjoyed the location of the hotel and we apologies for the inconvenience as regards to the beddings. This has been shared to the department and all necessary process will be actioned. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regards, Guest Relations
Dear Olubunmi. Thank you for sharing your wonderful experience at Protea Hotel by Marriott, Ikeja. We are delighted to hear that you enjoyed the location of the hotel and we apologies for the inconvenience as regards to the beddings. This … Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in March 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewStaffs were very welcoming.
Poor continental dishes choice! Unstable Wi-Fi! I used my personal Wi-Fi the entire stay. Poor TV entertainment channels! Poor quality! Musty, suffocating smell in the corridor on the 1st floor. Not a very clean room (115)
Dear France, Greetings from Protea Hotel by Marriott, Ikeja Select. Thank you for taking the time to let us know about your experience about your recent stay. We appreciate your kind words about our staff's welcoming nature. Please accept our sincere apologies for the issues you experienced with our continental dish options, Wi-Fi stability, TV entertainment channels, room cleanliness and unpleasant odors in the corridor. We continuously strive to provide a superior service for every guest; therefore, your feedback is really important to us. Please be assured that your feedback and take the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to turn your experience around. Regards, Guest Relations
Dear France, Greetings from Protea Hotel by Marriott, Ikeja Select. Thank you for taking the time to let us know about your experience about your recent stay. We appreciate your kind words about our staff's welcoming nature. Please … Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewThe staff were cordial and polite
The hotel was pricey based on the name but it requires improvement. They should work on refurbishing the rooms
Dear Kemisola. Thank you for sharing your wonderful experience at Protea Hotel by Marriott, Ikeja. We are delighted to hear that you enjoyed your stay with us and the staff were polite and cordial. We are currently working on the refurbishments of the rooms. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regards, Guest Relations
Dear Kemisola. Thank you for sharing your wonderful experience at Protea Hotel by Marriott, Ikeja. We are delighted to hear that you enjoyed your stay with us and the staff were polite and cordial. We are currently working on the refurbish… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewThe staff were brilliant and went out of their way to make me feel right at home in the hotel. Exceptionally attentive and courteous. The breakfast was amazing and the chefs are wonderful- stuffed myself each night!
Dear Oyinlola. Thank you for sharing your wonderful experience at Protea Hotel by Marriott, Ikeja. We are delighted to hear that you enjoyed your stay with us and felt well at home with our various associates made such an impact in creating a memorable stay. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regard, Guest Relations
Dear Oyinlola. Thank you for sharing your wonderful experience at Protea Hotel by Marriott, Ikeja. We are delighted to hear that you enjoyed your stay with us and felt well at home with our various associates made such an impact in creatin… Show more
Reviewed: 7 February 2025 · Stayed in December 2024
Verified review