The location is confusing. The address on booking.com is not the same with the main location. It took us time before we could locate it and we pay more for the cab.

The structure of the building and room.

Stayed in July 2025

Cleaning was not available at certain times of the day.

I loved the smart TV and internet. It was clean.

Stayed in June 2025

Clean room, comfortable bed and reasonable price.

Good value for money.

Stayed in April 2025

The price was ok. The facility was clean, but the location is difficult to get to.

Stayed in March 2025

None

Good customer relationship and neatness of the room

Stayed in January 2025

I was disappointed there was no swimming pool.

There was no need for breakfast cause of my time line in the city.

Stayed in November 2024

The food

The service was good and the staff were nice but the food was always too peppery.

Stayed in November 2024

When water stopped running

Cleanliness

Stayed in November 2024

The stairs are uneven and a hazard despite the "watch your steps" signs. I don't believe they're up to code. You also have to step over a door post to get into the rooms which is also a safety issue. Food and beverages could also have been priced less expensive.

The staff particularly Marvis was super friendly, courteous and professional. I was also very impressed with the courtesy and professionalism of the airport shuttle driver. The hotel is clean and the furnishings are up to international standards.

Stayed in November 2024

The entrance road

The breakfast is OK but the environment is local

Stayed in May 2024

none

Okay

Stayed in May 2024

The potatoes and eggs were not tasty

Very neat and tidy

Stayed in June 2024

Ooh my, I didn’t sleep much because of mosquitoes hovering and biting my all night.

I love thier food. I ordered for Wheat and Vegetable soup and it was really good.

Stayed in May 2024

The room I stayed did not have a table...had some other contraption that took up space and had no value being there

The place neat and clean

Stayed in March 2024

The location was a little bad because I can hardly access cab when I'm going out

The hotel as a whole was very conducive and homely.

Stayed in April 2024

While the property was clean, my overall experience was unfortunately far below expectations due to numerous issues that need urgent attention. The customer service and communication were lacking. When I reported that the shower on the third floor had no water pressure, the staff advised me to boil water in a kettle and bathe using a bucket, I thought that was unreasonable for a paid accommodation. Equally frustrating was the discovery of a policy prohibiting outside food deliveries (such as pizza), which was only mentioned on a sign at the gate and not disclosed on the booking site. Transparency about such restrictions is essential for guests to make informed decisions. The facilities were unreliable and inconvenient. The electricity kept turning on and off, and the internet connection was so unstable that I couldn’t work. Additionally, there was no elevator, making it difficult to access the third floor with luggage. The in-house taxis provided were old, uncomfortable, and lacked air conditioning, which was disappointing for transportation needs. The complimentary breakfast was extremely poor, forcing me to eat elsewhere. The location was also problematic, tucked away in an inconvenient part of Lugbe, the property was hard to locate by the airport taxi. For this property to meet basic hospitality standards, improvements must be made in several key areas: stable utilities (electricity, water pressure, and Wi-Fi), better guest communication (clear policies upfront), and upgrades to amenities (transport, breakfast quality, and ideally an elevator). With these changes, the stay could be much more comfortable for future guests.

The property was clean, which was a definite highlight of my stay. The attention to cleanliness made for a comfortable and hygienic environment.

Stayed in May 2025

But the service is poor. There is no common drinking water for customers. Must we buy water in the hotel which was also costly.and food and water are not allowed into the hotel

The hotel is neat and clean.the staff are okay.

Stayed in May 2025

The food was not nice. One for star for that

The hospitality was great

Stayed in May 2025

They couldn't approve money to buy insecticide to flit the room. The place was teaming with mosquito 🦟. I had to present a stern case before they grudgingly bought one

Stayed in January 2025

The water stopped working several times during our eight-hour stay. When there was water, it never got hot, despite turning on the water heater 30 minutes before showering. Stained sheets. Moldy shower. Fire alarm that would beep for about 15 minutes every time the power went out — and it went out a lot. Apathetic staff. Rock hard bed and pillows. Quite possibly the worst hotel we have experienced in over 140 countries.

It was somewhat close to the airport and the air conditioning worked. Cheap.

Stayed in February 2025

Notting

All staffs

Stayed in December 2024

The lighting in the rooms were not bright enough.

The Air conditioning was good.

Stayed in November 2024

Not applicable

Warm reception

Stayed in November 2024

There was no complimentary breakfast and the food is very bad

It’s cozy

Stayed in May 2024