Reviews of GreenPoint Hotel 4 stars
No. 20, Fatai Irawo Street Off International Airport Road Ajao Estate, Lagos, Nigeria
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewEverything from the reception, very kind, helpful and professional staff, cosy rooms, delicious meals. I definitely recommend this hotel!!👏👏
Nothing
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocated near the airport, in a safe - guarded compound, polite stuff willing to help, large rooms, restaurant on site, quite good breakfast, nice bathroom - shower
All was good.
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewBooking
- prices at the hotel is cheaper than booking - breakfast is mainly local food and shows no care of none local guests - location is very bad, even the room windows were blurry so don’t see what’s behind the hotel - WiFi is very bad
Dear Mohd, JO, Thank you so much for your review. We are sorry about the breakfast. Sincerely, this is the first time we have a complaint about our breakfast. As always, we will review our buffet item and see how we can improve on what we have. On the rate disparity, note that we try as much as possible to match the rate because of unstable exchange rate. We will get there sooner. Regards the location very bad according to you...a hotel positioned 5 mins away from the international airport, one will be left to wonder what you may mean by that... Once more, thank you so much for your review as we hope to host you again anytime you are in town.
Dear Mohd, JO, Thank you so much for your review. We are sorry about the breakfast. Sincerely, this is the first time we have a complaint about our breakfast. As always, we will review our buffet item and see how we can improve on what we h… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewI had prepaid this hotel for a member of the Council of the Association I direct - when he arrived at the hotel he was told the room had not been paid for and was asked to pay - so he left to stay at another hotel. I would very much appreciate that I be reimbursed the costs for this and will be contacting Booking.
Dear Mary Ellen, Thanks for your review. It is unfortunate that you felt this way . However, we need to clarify that Booking.com do not allow for payment accept at the hotel. The card details you used for the booking was to secure the booking, not for either Booking.com or the hotel to charge the card. If you check, you will confirm that your account was not debited. The staff was merely following the hotel policy. We, however, apologize if this caused any issues for your association and if the staff involved was not able to clearly explain this to you.
Dear Mary Ellen, Thanks for your review. It is unfortunate that you felt this way . However, we need to clarify that Booking.com do not allow for payment accept at the hotel. The card details you used for the booking was to secure the booki… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewBreakfast was a joke, i was told only 1 person could have breakfast. but room was booked for 2 guest. never seen or heard this in all my hotel stays in over 20 years. Lifts did not work during my stay and staff were belligerent and slow to respond to request to fix, safe, toilet n charged for even ironing clothes,
that fact that you pay for a room with 2 guest and you are told only 1 person can have free breakfast, the second person has to pay, its ridiculous to say the least, This really ruined my mood and irritated me to no end.
Dear Adbulazeez, Thank you so much for your review. We appreciate your time at the hotel too. As for the breakfast issue raised, so sorry about that. The true situation is that some specific room types like Presidential suite, Executive suit, Business Class and Superior Alcove rooms come with two breakfasts while the rest come with one breakfast. Sorry that this confusion was not clearly explained when you complained. We sincerely hope to host you again anytime you visit Lagos.
Dear Adbulazeez, Thank you so much for your review. We appreciate your time at the hotel too. As for the breakfast issue raised, so sorry about that. The true situation is that some specific room types like Presidential suite, Executive su… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewGood value near the airport. Contemporary, comfortable, clean, convenient. I would definitely stay here again.
Hello Stephanie, Thank you for your superlative review, we look forward to your next visit.
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewEverything was great
The bed were hard
Hello Amanda, Thank for your review. We look forward to your next visit.
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 23 August 2024 · Stayed in August 2024
Verified reviewThe staff was very attentive. Everything was great. I will definitely stay again
Dear Lowondalyn. Thank you so much for your review on this platform. We are glad we met your expectation. We will keep on the good work as we look forward to your next visit.
Reviewed: 16 August 2024 · Stayed in August 2024
Verified reviewReviewed: 29 July 2024 · Stayed in June 2024
Verified reviewLocation and staffs were exceptional
The smell in my room was awful! But it was changed to another better room
Dear Funke, Thank you for your review. We however noticed that you rated us low on facilities and value for money. We would have been helped more if some details were added so that we will know the specific areas to concentrate our effort. All the same, we appreciate your review and hope tp host again soon,
Dear Funke, Thank you for your review. We however noticed that you rated us low on facilities and value for money. We would have been helped more if some details were added so that we will know the specific areas to concentrate our effort. … Show more
Reviewed: 3 July 2024 · Stayed in June 2024
Verified reviewVery clean and there food is excellent. The lifts are in good condition and people are very friendly
Nothing
Thank you so much for your review. We are glad you enjoyed your stay. Looking forward to your next stay.
Reviewed: 22 June 2024 · Stayed in May 2024
Verified reviewReviewed: 3 May 2024 · Stayed in April 2024
Verified reviewNice people
Breakfast was only for one person and not your family traveling with
Dear Arlene, Thanks for staying in our hotel. We are glad you liked our hotel and the staff. As for the complementary breakfast, we made it one for each room with the intention off keeping our cost under control. We might consider rate review to factor in two breakfast per room. We appreciate your review greatly.
Dear Arlene, Thanks for staying in our hotel. We are glad you liked our hotel and the staff. As for the complementary breakfast, we made it one for each room with the intention off keeping our cost under control. We might consider rate re… Show more
Reviewed: 27 April 2024 · Stayed in February 2024
Verified reviewI like the room
The hot tub
Dear Victoria, Thank you so much for your wonderful review. We are glad your enjoyed your stay. We look forward to your next visit as we keep striving to be at our best.
Reviewed: 25 April 2024 · Stayed in April 2024
Verified reviewBreakfast was not that bad, its just that most of the food cooked i didn't know. Location was right but because of the Wi-Fi. I had to be moved to another room but still experienced wifi problems.
Wi-Fi was poor
Dear JoburgRickey, Thanks for your honest review. We appreciate the fact that you took out time to tell us exactly how you felt about our hotel and services. We regret that your choices of breakfast were not met and that the wi-fi was poor. We will keep improving on all areas of our operation to ensure our esteemed guests have wonderful experience anytime they visit. We look forward to your next visit.
Dear JoburgRickey, Thanks for your honest review. We appreciate the fact that you took out time to tell us exactly how you felt about our hotel and services. We regret that your choices of breakfast were not met and that the wi-fi was poor… Show more
Reviewed: 18 April 2024 · Stayed in March 2024
Verified reviewReviewed: 4 April 2024 · Stayed in April 2024
Verified reviewEverything
None
Dear Adebayo, Thank you so much for your rating and review, We are encouraged to serve you even better.
Reviewed: 6 March 2024 · Stayed in February 2024
Verified reviewReviewed: 29 November 2023 · Stayed in November 2023
Verified reviewIt’s a clean property with comfortable rooms, a good restaurant, bar, and pool.
The exchange rate I was offered on my Booking.com rate was a rip-off. The staff were mostly unfriendly and even rude and the builders renovating the room next to mine were still working until 11pm at night. Despite SEVEN calls to reception where they promised it would stop immediately it didn’t.
Dear Julian, Thanks for your review. We regret that your great experience was ruined by the exchange rate. However, since the government started floating the exchange rate, we try as much as possible to match the daily rate while converting. We also advice guests to pay with the currency of their booking if they consider the exchange rate unfavorable, that way, we eliminate any possibility exchange rate. All the same, we apologize for ,making you feel that way as look forward to a better experience next time.
Dear Julian, Thanks for your review. We regret that your great experience was ruined by the exchange rate. However, since the government started floating the exchange rate, we try as much as possible to match the daily rate while converting… Show more
Reviewed: 1 May 2023 · Stayed in April 2023
Verified reviewThe location was for me excellent because it was in the middle of all my activities e.g Airport, shopping and all
The wash hand basin handle in the toilet room 21 was loose,
Thank David for your review and we also appreciate your patronage. The hand basin will be fix immediately. Thank you for the observation. We hope to see you again.
Reviewed: 23 January 2023 · Stayed in January 2023
Verified reviewComfortable, luxury accommodations. The shower was the best.
Table was left covered in liquid despite room just being “cleaned” while we waited for over an hour after allowable checkin time of noon.