Reviews of Grand Pela Hotel & Suites 4 stars
Plot 649, Cadastral Zone, Durumi ,F.C.T, Abuja, +234009 Abuja, Nigeria
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Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewThe pool and gym.
The hotel was not aware of my reservation on arrival, I took over 30min at the reception as they are sorting out my check-in.. The toilets are very raised in the rooms. If not tall you will need something to step on to use them. The reception informed me that all their rooms have toilets raised. I paid cash(dollars)on checking in and I had some change to be refunded. I was informed that I would get the change during the course of my stay. By checkout time(4 nights stay), the change was not ready and I had to forfeit it since I had to leave to catch my flight.
Dear Sundayose, Thank you for your feedback. We sincerely apologize for the delay you experienced during check-in and for the inconvenience caused by the room and refund issue. Please be assured that the matter regarding the dollar cash payment is currently under investigation, as it contradicts our established payment policy. We are also reviewing your refund concern to ensure it is properly addressed. Your experience does not reflect our standard, and we appreciate your bringing it to our attention. We hope to have the opportunity to serve you better in the future. Warm regards,
Dear Sundayose, Thank you for your feedback. We sincerely apologize for the delay you experienced during check-in and for the inconvenience caused by the room and refund issue. Please be assured that the matter regarding the dollar cash p… Show more
Reviewed: 20 July 2024 · Stayed in July 2024
Verified reviewAbsolutely nothing,
Torn towels, dirty bedsheets and dirty bathroom the list goes on
Dear Lulu-Briggs, Thank you for your feedback. We are truly sad to hear about your experience. Please be assured that your concerns have been noted and are currently under investigation, as they do not in any way reflect our standards or usual service. We appreciate you bringing this to our attention and remain committed to addressing the matter promptly. Warm regards,
Dear Lulu-Briggs, Thank you for your feedback. We are truly sad to hear about your experience. Please be assured that your concerns have been noted and are currently under investigation, as they do not in any way reflect our standards or u… Show more
Reviewed: 3 July 2024 · Stayed in June 2024
Verified reviewGood
Reviewed: 27 March 2024 · Stayed in March 2024
Verified reviewReviewed: 25 March 2024 · Stayed in March 2024
Verified reviewVery cooperative and helpful staff.
Repetitive breakfast. Some variety would be preferable.
Reviewed: 26 February 2024 · Stayed in February 2024
Verified reviewReviewed: 27 December 2023 · Stayed in December 2023
Verified reviewLovely hotel , very comfortable, the room could do with a little tlc as it is starting to look tired but we had a lovely stay and would definitely recommend...the staff are so helpful
Nothing
Reviewed: 21 September 2023 · Stayed in September 2023
Verified reviewWonderful
Reviewed: 1 September 2023 · Stayed in August 2023
Verified reviewThe room is beautiful
The fact that only one towel was provided for two guests . When call for additional towel it takes ages to be provided.
Reviewed: 16 August 2023 · Stayed in August 2023
Verified reviewReviewed: 1 March 2023 · Stayed in December 2022
Verified reviewbreakfast
too pricey for the accommodation and food choices
Reviewed: 14 January 2023 · Stayed in December 2022
Verified reviewReviewed: 8 December 2022 · Stayed in December 2022
Verified reviewReviewed: 13 November 2022 · Stayed in November 2022
Verified reviewReviewed: 10 October 2022 · Stayed in October 2022
Verified reviewThe breakfast is fantastic. The environment and the reception accorded me is second to none. Looking back at my previous visits to Abuja, this hotel stands out for me as one of the best I have lodged in.
The staff should keep the smiling face and the love they show to all. These are excveptional class of staff who understand the meaning of hospitality. The management should keep what makes them happy going.
Dear David, Thank you for choosing Grand Pela Hotel & Suites and for taking the time to write us a review. We aim to please and are absolutely thrilled that we were able to make your stay a memorable one. We look forward to welcoming you back at your home away from home! Kind regards, Jachi Okeke Guest Relations Officer
Dear David, Thank you for choosing Grand Pela Hotel & Suites and for taking the time to write us a review. We aim to please and are absolutely thrilled that we were able to make your stay a memorable one. We look forward to welcoming y… Show more
Reviewed: 6 October 2022 · Stayed in October 2022
Verified review