Reviews of Four Points by Sheraton Lagos 4 stars
Plot 9/10 Block 2 Oniru Chieftaincy Estate Victoria Island, Victoria Island, 900000 Lagos, Nigeria
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Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewUtter shambles
Dear William, Thank you for taking the time to send in the review of your stay. Your feedback is very concerning to us as it shows that we did not meet your expectations on this visit. On behalf of the team, I sincerely apologize for the experiences you had at the hotel. Please accept my sincere apologies for all inconvenience caused. The team will review your feedback, and our front office manager will contact you personally for more information. Warm Regards, Celestina Egede PA to General Manager
Dear William, Thank you for taking the time to send in the review of your stay. Your feedback is very concerning to us as it shows that we did not meet your expectations on this visit. On behalf of the team, I sincerely apologize for the ex… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewBooking
- when checked-in they demanded a full amount for the whole stay, 11 nights . Refused to pre-authorize and refused to charge for like 5 nights then later on the rest - breakfast is good, same food everyday for 11 days - coffee at the breakfast takes 10-15 minutes, as per the staff, the machine takes long time - gym is simple but enough for a hotel
Dear Mohd, Thank you for your recent stay at our hotel and for leaving us with a review. I sincerely do empathize with the issues mentioned in your feedback. As regarding your comment on pre-authorization from our findings, your booking was a third party booking and as result, the hotel was unable to perform the function. This can only be done by the booking company. All inconveniences these might have caused you are totally regretted. We look forward to accommodating you and ensuring you have a memorable stay next time. Best Regard PA to General Manager Four Points by Sheraton Lagos
Dear Mohd, Thank you for your recent stay at our hotel and for leaving us with a review. I sincerely do empathize with the issues mentioned in your feedback. As regarding your comment on pre-authorization from our findings, your booking wa… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewStaff is very good
The room rates are too expensive. The variety of food is also not enough. Food is also not tasty The lights in the room is too less and TVs are old No door stopper
Dear Jatin, Thank you for leaving us a review as regards your stay. We appreciate your comment. I sincerely do empathize regarding the issues mentioned in your feedback. All inconveniences caused are totally regretted. Your feedback has been reviewed with the team for all the necessary actions taken. We shall continue to improve on our services. Once again, please accept my sincere apology for all the issues as stated in your feedback. Best Regards,
Dear Jatin, Thank you for leaving us a review as regards your stay. We appreciate your comment. I sincerely do empathize regarding the issues mentioned in your feedback. All inconveniences caused are totally regretted. Your feedback has bee… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was quite nice and the staff was very pleasant.
Dear Sarah, Nothing delights us more than knowing that our guests enjoyed their stay and eager to come back. Your feedback is highly appreciated and thank you for the wonderful comments. We shall continue to ensure that our guests get value for the money they spend at the hotel. Thank you for your assured patronage. Best Regards,
Dear Sarah, Nothing delights us more than knowing that our guests enjoyed their stay and eager to come back. Your feedback is highly appreciated and thank you for the wonderful comments. We shall continue to ensure that our guests get value… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewThe bed really got me relaxed
Dear Anonymous, Thank you for sharing your recent experience. It was a pleasure to read. I am greatly pleased to know that you enjoyed every aspect of your stay, especially for the bed that got you relaxed. The comfort and happiness of our guests are of great importance to us. I look forward to welcoming you back soon. Best regards, Celestina Egede
Dear Anonymous, Thank you for sharing your recent experience. It was a pleasure to read. I am greatly pleased to know that you enjoyed every aspect of your stay, especially for the bed that got you relaxed. The comfort and happiness of our … Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewMy room was clean
Nothing
Dear Eni, We greatly appreciate your feedback and mostly for choosing Four Points by Sheraton Lagos as your preferred. Making memorable moments is what we have come to be known for. Once again, thank you for the positive feedback. We look forward to hosting you again in future. Best regards Celestina Egede
Dear Eni, We greatly appreciate your feedback and mostly for choosing Four Points by Sheraton Lagos as your preferred. Making memorable moments is what we have come to be known for. Once again, thank you for the positive feedback. We look … Show more
Reviewed: 8 May 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewThe welcoming was not professional. The security lady at the reception entrance wasn't welcoming. Nobody to collect our bags.The lady supervisor at the buffet had an attitude. We were given a joint bunk bed instead of a single comfortable queen size bed. We didn't sleep well.The AC wasn't working. No slippers, no robes, The wardrobes were dusty. The room had an unpleasant choking smell when we came in. But the breakfast buffet was really delicious.
Dear Abubarka, Thank you for making Four Points by Sheraton your preferred hotel in Lagos. We are very happy to know that you liked our breakfast buffet. However, we sincerely apologize for other issues you encountered during your stay, Please accept my sincere apologies for all inconvenienced experienced. We shall investigate and addressed all issues mentioned appropriately. We promise to continue to improve on our services to always meet the expectations of our guests. Best Regards, Celestina Egede PA to General Manager
Dear Abubarka, Thank you for making Four Points by Sheraton your preferred hotel in Lagos. We are very happy to know that you liked our breakfast buffet. However, we sincerely apologize for other issues you encountered during your stay, P… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewThe room was spacious and the tub was amazing. Our bed was extremely comfortable, the gym was adequate, buffet choices were quite varied with the food being tasty and well prepared. Room service is quite quick, for a hotel of this size. We were greeted by most staff with a smile and a good morning, afternoon or evening. The staff we asked things of were kind & helpful. The location is something you either want or not, a busy, congested road and area. Parking is free, albeit we had to park outside the grounds one night because more important guests were parked inside.
A large, dying cockroach greeted me in the lobby ladies room after a long drive (upon arrival to the hotel). No apology was offered by management, not even a free buffet meal for the grossness of it. If the hotel was doing bathroom cleanliness checks, they might have found it before myself. I asked for a quiet room for personal reasons, we were placed so we could clearly hear the booming Fri & Sat music, as well as the comings & goings of an employee door. Upon check in, we weren't given one iota of information regarding wifi, how the tv worked, the restaurants on site or their hours, gym & pool hours - nothing.
Dear Leah, Thank you for making Four Points by Sheraton Lagos your preferred hotel in Lagos. We are very happy to know that you like the hotel room and services. However, we sincerely apologize for other issues you encountered during your stay, Please accept my sincere apologies for all inconvenienced experienced. We promise to continue to improve on our services to always meet the expectations of our guests. Best Regards, PA to General Manager
Dear Leah, Thank you for making Four Points by Sheraton Lagos your preferred hotel in Lagos. We are very happy to know that you like the hotel room and services. However, we sincerely apologize for other issues you encountered during your s… Show more
Reviewed: 13 January 2025 · Stayed in October 2024
Verified reviewSecond room was great, staff friendly and great breakfast
First room should not be used it’s so dated and old
Dear Cornelius, Thank you for your candid feedback regarding your experiences in our hotel. I am glad to know that your expectations were met in this stay. Please be assured of our continuous strive to always provide quality services to all our guests. I look forward to welcoming you back in the future. Kind regards, Celestina Egede PA to General Manager
Dear Cornelius, Thank you for your candid feedback regarding your experiences in our hotel. I am glad to know that your expectations were met in this stay. Please be assured of our continuous strive to always provide quality services to al… Show more
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewFood was great. Breakfast buffet amazing. Dine in menu also fantastic.
1. Broken down amenities in the room. TV not working. Phone not working. 2. Unstable internet. 3. Towels - they honestly need replacement. 4. Room service - room for improvement.
Dear Sammy, Thank you for taking out time to write about your stay with The Four Points by Sheraton Lagos. We are pleased to know that you enjoyed your time with us especially the food. Thank you for your comments regarding our facilities and services, it has been discussed with the management team for consideration and for improvement. We look forward to welcoming you back very soon. Kind Regards, Celestina Egede PA to General Manager
Dear Sammy, Thank you for taking out time to write about your stay with The Four Points by Sheraton Lagos. We are pleased to know that you enjoyed your time with us especially the food. Thank you for your comments regarding our facilities a… Show more
Reviewed: 13 December 2024 · Stayed in October 2024
Verified reviewReviewed: 9 December 2024 · Stayed in December 2024
Verified reviewLocation, friendly staff and security at the entrance
Very high price. Very expensive.
Dear Hayden, Thank you for your recent patronage and for taking the time to share your experiences. We appreciate your kind comments about the friendly nature of our staffs. Our prices are commensurate with what is obtainable at the Nigerian market and in comparison with our competitors. Your kind feedbacks are very much appreciated and we promise to continue to improve on our services. Regards, Celestina Egede PA to General Manager
Dear Hayden, Thank you for your recent patronage and for taking the time to share your experiences. We appreciate your kind comments about the friendly nature of our staffs. Our prices are commensurate with what is obtainable at the Nigeria… Show more
Reviewed: 2 December 2024 · Stayed in November 2024
Verified reviewClean and spacious rooms and good location
Not enough indoor entertainment for holiday makers. Seems too focused on business travellers
Dear Alfred, It is a pleasure to read about your recent stay experiences. Please note that your message will be shared with the management and be actioned on. Thank you for patronizing us and we are looking forward to have you visit soon. Celestina Egede PA to General Manager Four points by Sheraton Lagos
Dear Alfred, It is a pleasure to read about your recent stay experiences. Please note that your message will be shared with the management and be actioned on. Thank you for patronizing us and we are looking forward to have you visit soon. … Show more
Reviewed: 2 December 2024 · Stayed in September 2024
Verified reviewReviewed: 2 December 2024 · Stayed in September 2024
Verified reviewReviewed: 22 November 2024 · Stayed in October 2024
Verified reviewGood location and have kind staff available to serve
Bad smell in the corridor
Dear Ashutosh, Thank you for taking out time to send us your review and experience. We appreciate your valuable comments about our hotel and staff. Thank you for the corridor feedback, it is duly noted and would be looked into. We look forward to welcoming you back soon at Four Points by Sheraton Lagos. Best Regards, Celestina Egede PA to General Manager
Dear Ashutosh, Thank you for taking out time to send us your review and experience. We appreciate your valuable comments about our hotel and staff. Thank you for the corridor feedback, it is duly noted and would be looked into. We look forw… Show more
Reviewed: 8 November 2024 · Stayed in November 2024
Verified reviewReviewed: 1 November 2024 · Stayed in October 2024
Verified review