Reviews of Carlton Swiss Luxury Residency 4 stars
Moses Majekodunmi Crescent, 900108 Abuja, Nigeria
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Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewWas made to pay in USD instead of NGN
No smoking 🚭
Dear Mr. Hussain, thank you for your feedback. We sincerely apologize for the inconvenience. Our hotel follows a strict non-smoking policy to maintain a fresh environment for all guests. However, designated outdoor smoking areas are available for your comfort. We truly appreciate your understanding and hope to welcome you again soon
Dear Mr. Hussain, thank you for your feedback. We sincerely apologize for the inconvenience. Our hotel follows a strict non-smoking policy to maintain a fresh environment for all guests. However, designated outdoor smoking areas are availab… Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewBreakfast was okay
Food was cold , had to request for it to be warmed
Dear Mr. Sanda, thank you for sharing your feedback with us. We are pleased to know you enjoyed the breakfast, but we sincerely regret that the food was not served at the ideal temperature. Your comments have been shared with our culinary team to ensure improvements are made promptly. We truly appreciate your input as it helps us serve our guests better, and we look forward to welcoming you again for a more enjoyable experience
Dear Mr. Sanda, thank you for sharing your feedback with us. We are pleased to know you enjoyed the breakfast, but we sincerely regret that the food was not served at the ideal temperature. Your comments have been shared with our culinary t… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewtheir food in general was not good and not to the desired standard
too much Pepper in the food despite informing the chef not to put any. I also noticed that they don't listen and take into account their guest's preference in as far as food preparation is concerned
Dear Esteemed Guest, Thank you for taking the time to share your feedback. We're truly sorry to hear that your meal was overpowered by too much pepper. This isn’t the experience we aim to deliver, and we understand how disappointing it can be when a dish doesn’t meet your expectations. We take all comments seriously, and we’ve already shared your feedback with our kitchen team to ensure better balance and consistency in seasoning. Your satisfaction is important to us, and we hope you'll give us another chance to serve you a meal that's perfectly suited to your taste. Please feel free to reach out to us directly if you'd like to share more details. We're always looking to improve. Warm regards, Management
Dear Esteemed Guest, Thank you for taking the time to share your feedback. We're truly sorry to hear that your meal was overpowered by too much pepper. This isn’t the experience we aim to deliver, and we understand how disappointing it … Show more
Reviewed: 15 May 2025 · Stayed in April 2025
Verified reviewIt’s beautiful and clean
Nothing
Dear Mr. Charles, Thank you so much for your amazing 100% rating! We're thrilled to hear that you had a wonderful stay with us. Your kind words truly motivate our team to continue providing exceptional service. We look forward to welcoming you back soon!
Dear Mr. Charles, Thank you so much for your amazing 100% rating! We're thrilled to hear that you had a wonderful stay with us. Your kind words truly motivate our team to continue providing exceptional service. We look forward to welcoming… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewDear Mr. Caridad, Thank you so much for your amazing 100% rating! We're thrilled to hear that you had a wonderful stay with us. Your kind words truly motivate our team to continue providing exceptional service. We look forward to welcoming you back soon!
Dear Mr. Caridad, Thank you so much for your amazing 100% rating! We're thrilled to hear that you had a wonderful stay with us. Your kind words truly motivate our team to continue providing exceptional service. We look forward to welcoming… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewThe staff was helpful
They paying me for the Airport shuttle and I was angry about that as the shuttle must be free of charge !!!
Reviewed: 3 February 2025 · Stayed in January 2025
Verified reviewThe breakfast was okay. The staff (Florence and Chukwuemeka) were cordial. Big Kudos to the Hotel Manager; Mr. Chris. He is simply excellent.
The car parking space is not too wonderful. There is a limited space for cars.
Dear Mr. ND, thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our breakfast, appreciated the warm service from Florence and Chukwuemeka, and recognized the efforts of our Hotel Manager, Mr. Chris. Your kind words mean a lot to our team. We also note your observation regarding the parking space, and we truly appreciate your feedback as we continually work on improving guest comfort. We look forward to welcoming you back soon
Dear Mr. ND, thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our breakfast, appreciated the warm service from Florence and Chukwuemeka, and recognized the efforts of our Ho… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewHorrible toilet door can’t be opened. I have never seen it. Breakfast is a joke
Dear Dr.M Haider, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the toilet door and breakfast. This is not the standard we strive for, and we regret that we fell short during your stay. Please be assured that we are addressing these concerns immediately to prevent a recurrence. We value your patronage and would appreciate the opportunity to make it right. If you're open to it, kindly reach out to us at [+2349129999941] so we can discuss how to improve your experience. We hope to welcome you back for a much-improved stay. Best regards, Management
Dear Dr.M Haider, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the toilet door and breakfast. This is not the standard we strive for, and we regret that we fell short during your stay. Ple… Show more
Reviewed: 26 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in December 2024
Verified reviewThe breakfast was very excellent. The rooms were very clean, and the staff were very professional. I love you services.
Nothing
Dear Mr.Emmanuel, Thank you for your kind words! We're delighted to hear that you enjoyed the breakfast, found the rooms clean, and experienced excellent service from our team. Your feedback means a lot to us, and we look forward to welcoming you again soon. Best regards, Management.
Dear Mr.Emmanuel, Thank you for your kind words! We're delighted to hear that you enjoyed the breakfast, found the rooms clean, and experienced excellent service from our team. Your feedback means a lot to us, and we look forward to w… Show more
Reviewed: 27 November 2024 · Stayed in November 2024
Verified reviewNew, clean room, location
Breakfast was awful.
Thank you for the feedback! We're glad for your comments which definitely will help us improve.We hope to host you again soon.
Reviewed: 23 September 2024 · Stayed in August 2024
Verified review