Reviews of Ramada Hotel & Suites by Wyndham Noumea 3 stars

Well maintained, excellent staff, modern facility.

Poor internet. Although the speed was adequate, the poor latency made IP phone calls impossible.

Location was good

All was good

I liked the staff: nice, funny, smiling and helpful. The place is so quiet, that was a must. The beds were comfortable and looked clean. We didn't have time to book for the restaurant but next time, we'll try it.

The parking lot access was a bit tricky, the bathtub was small and old, the air conditioner made so much noise during the night, we had to turn if off.

The property is close to restaurants, beach and shops. It has a panoramic rotating restaurant on the 19th floor to view the island while eating. The doors have good protection against noise. The rooms are functional like a home not like a walk in/out hotel where you must seek and find every facility or convenience. Sometimes we can pay a lot more elsewhere and not get more than a kettle in the room. This can be expensive for people who have long stays. So we appreciate where sometime quantity over quantity matters in short stints to spend money where it matters (experiences outside of the room). Short cheap taxi ride to city. I cannot fault the staff. Very kind and welcoming.

We only stayed 2 nights (we stayed in 3 hotel experiences across New Caledonia within our stay -including an island) to see other parts of Nouméa. Each Hotel played a role /resource in our stay. Even though it is close to everything, the property does not have a main walkthrough access to shops. Instead, you have to walk around the block each time. The rooms are a bit dated but I liked that it had a fully functional kitchen (which we needed to store wine and deli meats/cheese).

The room was comfortable - enjoyed the bedroom and the kitchen space - great to have most of the crockery and utensils in the drawers, and to have a cooktop helped with quick meals. Also the fridge was a good mini size to fit several food items. Also liked the extra work table in the living area as could work and watch TV, although it would be nice to have more than just the one channel in English. Great to also have an iron and ironing board in the room.

Would have liked to have had a fan or air-conditioner in the living room. It was hot so this would have helped. There was a smell coming from the bathroom floor drainage; like that of stagnant water, and after running the tap I thought it would clear, but it never did.

The bed was comfortable.

My room was not cleaned in the 5 days I stayed there!!. I put a sign up not to clean my room for the first 2 days as there was no need . On day 3, I put up sign to clean my room, my room was not cleaned. When I enquired at reception I was told my room would not be cleaned as Booking .com had told the hitel not to clean it!! I questioned this but the male receptionist was not cooperative at all!! I never experienced this before in my life , I have stayed in hotels all over the world and my room is cleaned. The male receptionist was not friendly and insisted my room would not be cleaned! Before I arrived I tried to book a taxi but the receptionist didn't get back to me on time and told me she doesnt check messages on Saturday or Sundays!!. Then I was accused of not paying for tea when I checked out, when I had told the lady in reception about he tea the day before and paid for it and my bus shuttle in cash, but a different receptionist insisted I hadn't!! Overall the staff were rude, unfriendly, unhelpful not customer friendly, arrogant and clearly need training in customer services!! I twice contacted Booking .com about my room not being cleaned, but no one got back to me and I use them a lot!! Overall not impressed at all. The pool area chairs were dirty and uncomfortable. I would Not recommend this hotel at all!! It was expensive and not value for money. From a seasoned traveller.

Location

Staff

Location was OK, a little bit out of Noumea but only a short work to the beach.

Just a few minor things, I had tea and coffee facilities but no milk and no soap. I had to ask the front desk

The service and facilities were excellent. The reception was great, friendly, efficient. The room was very clean, same with the gym. Nothing to complain about. Perfect;

The price was way high compared to some months ago.

The location

Nothing

The staff were lovely despite very trying time to be in Noumea (during the riots and subsequent curfews). The room was lovely the pool was perfect. The hotel was a short walk to two beautiful beaches and loads of cafes and restaurants.

Our timing for our trip meant we couldn't explore too far, but that is not the fault of the hotel. We still really enjoyed our time at the Ramada.

The staff were super friendly and the bar and pool was lovely! So easy to walk everywhere from the location too

Slightly better kitchen facilities would have been more ideal and a proper double bed not two singles pushed together