7.9

Reviews of Avani Windhoek Hotel & Casino 4 stars

129 Independence Avenue, Gustav Voigts Centre , 0000 Windhoek, Namibia

  • Wilson

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review

    Proximity

    Too much dust in the room , you will work up with blocked noses and shortness of breath, breakfast less variety considering the price per night

  • Nicki

    Reviewed: 27 August 2025 · Stayed in July 2025

    Verified review

    Great bar with very tasty food. Clean and very rooms. Convenient location in central location.

    Breakfast wasn’t great

  • Gianluca

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review

    Breakfast was outstanding. Overall, it is a very good international hotel, offering good value for money by European standards, and conveniently located in central Windhoek within walking distance of the main shopping area.

    Access to the casino is only available with a subscription and registration for a membership card — which is a bit complex, but reasonable. The issue was that the system was down, so registration was unavailable and access was denied. Not a big deal, but it’s a hotel and casino without an actual casino, at least for that night (the only night we stayed there, as our last night on the Namibia trip).

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  • Akimu

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review
  • 7.0 Good
    Bendegúz

    Reviewed: 24 August 2025 · Stayed in August 2025

    Verified review
  • 7.0 Good
    Bendegúz

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review
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  • Andrew

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    Friendliness & service of hotel staff was outstanding. They were able to get me into my room a few hours early, before my official check-in time, after I had had long sleepless night flight.

    The roof top pool could have ideally been a decent sized pool for swimming. However, thus would probably now require a major feat of engineering!

    Property response:

    Dear Andrew, GUESTS' perceptions of the service they receive whilst staying with Avani Windhoek Hotel & Casinos is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete the Guest Review during your stay with us, and to assure you that your comments are being used constructively to maintain and improve, where necessary, our service standards and facilities. Thank you for choosing to stay at Avani Windhoek Hotel & Casino and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any further assistance you may require in future. Kind Regards, Stefan Kotze Acting Resident Manager

    Dear Andrew, GUESTS' perceptions of the service they receive whilst staying with Avani Windhoek Hotel & Casinos is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, l… Show more

    Avani Windhoek Hotel & Casino
    24 August 2025
  • Leonardo

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review

    Very comfortable. Well located. Free parking

    All fine

    Property response:

    Dear Leonard, It really was such a pleasure having you with us. Thank you so much for the very positive review. We grateful as well for you choosing to stay with us. Regards Stefan Kotze - Acting Resident Manager

    Avani Windhoek Hotel & Casino
    24 August 2025
  • Janet

    Reviewed: 16 August 2025 · Stayed in August 2025

    Verified review

    The rooms were clean and a good size

    It’s next door to the Hilton who have loud parties with extremely loud music each night till very late. It is also next to a building site which starts early in the morning and after the party at the Hilton one does not want to wake up to construction noise. It does not have a spa inspite of saying it does and the staff can’t help you make any appointments with the spa which is some distance away. It’s in a shopping centre and the parking situation is very cumbersome. The food and wine it totally overpriced by about 100%.

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  • Merika

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    The hospitality was amazing we felt right at home and the place was super clean and neat

    Property response:

    Dear Merika, It really was such a pleasure having you with us. Thank you so much for the very positive review. We grateful as well for you choosing to stay with us. Regards Stefan Kotze - Acting Resident Manager

    Avani Windhoek Hotel & Casino
    24 August 2025
  • Shailesh

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    Nothing to be honest… no value for money Only one person at reception (Shalen) was good

    Wifi, bathrooms, food, staff

    Property response:

    Dear Shailesh, I refer to the Guest Review that you kindly completed during your stay with us. We wish to assure you that your feedback about your service experience at Avani Windhoek Hotel & Casino is viewed in a serious light. Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Avani Windhoek Hotel & Casino strives to drive. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings. Guest Review is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me personally. King regards, TK Nyandoro Acting General Manager

    Dear Shailesh, I refer to the Guest Review that you kindly completed during your stay with us. We wish to assure you that your feedback about your service experience at Avani Windhoek Hotel & Casino is viewed in a serious light. Ple… Show more

    Avani Windhoek Hotel & Casino
    15 August 2025
  • 7.0 Good
    Miguel

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review
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  • Ahmad

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review

    location, bed was comfortable

    check in is very slow, receptionist even didnt explain basic stiff like facility, breakfast time etc. no restaurant in the rooftop, pool is not functioning. there’s high new building in front of the hotel.

    Property response:

    Dear ahmad, I refer to the Guest Review that you kindly completed during your stay with us. We wish to assure you that your feedback about your service experience at Avani Windhoek Hotel & Casino is viewed in a serious light. Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Avani Windhoek Hotel & Casino strives to drive. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings. Guest Review is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me personally. King regards, TK Nyandoro Acting General Manager

    Dear ahmad, I refer to the Guest Review that you kindly completed during your stay with us. We wish to assure you that your feedback about your service experience at Avani Windhoek Hotel & Casino is viewed in a serious light. Pleas… Show more

    Avani Windhoek Hotel & Casino
    15 August 2025
  • Nujoom

    Reviewed: 10 August 2025 · Stayed in July 2025

    Verified review

    Good breakfast

    Very rude staff

    Property response:

    Dear Nujoom, I refer to the Guest Review that you kindly completed during your stay with us. We wish to assure you that your feedback about your service experience at Avani Windhoek Hotel & Casino is viewed in a serious light. Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Avani Windhoek Hotel & Casino strives to drive. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings. Guest Review is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me personally. King regards, TK Nyandoro Acting General Manager

    Dear Nujoom, I refer to the Guest Review that you kindly completed during your stay with us. We wish to assure you that your feedback about your service experience at Avani Windhoek Hotel & Casino is viewed in a serious light. Pleas… Show more

    Avani Windhoek Hotel & Casino
    11 August 2025
  • Emily

    Reviewed: 4 August 2025 · Stayed in July 2025

    Verified review
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  • Bonnie

    Reviewed: 3 August 2025 · Stayed in July 2025

    Verified review
  • Santhan

    Reviewed: 29 July 2025 · Stayed in May 2025

    Verified review

    Aircon was noisy throughout the night

    Property response:

    Dear Santhan, I refer to the Guest Review that you kindly completed during your stay with us. We wish to assure you that your feedback about your service experience at Avani Windhoek Hotel & Casino is viewed in a serious light. Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Avani Windhoek Hotel & Casino strives to drive. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings. Guest Review is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback has therefore been truly invaluable to us. Should you require any further assistance from our side, please do not hesitate to contact me personally. King regards, TK Nyandoro Acting General Manager

    Dear Santhan, I refer to the Guest Review that you kindly completed during your stay with us. We wish to assure you that your feedback about your service experience at Avani Windhoek Hotel & Casino is viewed in a serious light. Plea… Show more

    Avani Windhoek Hotel & Casino
    4 August 2025
  • John

    Reviewed: 27 July 2025 · Stayed in July 2025

    Verified review
  • See the hotel
  • Alison

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review

    The Pantry was a great place to eat. We used it multiple times. The restaurant was also lovely food and service.

    I got approached by a non-guest who asked to use my phone and took my photo. I was then anxious that I would be hacked somehow. I reported it to the desk but they said it was nothing to worry about. I have phone numbers if you need them. I think there should be better security to prevent non guests accessing all the floors particularly the top one where there was no staff in the morning.

  • M'hango

    Reviewed: 23 July 2025 · Stayed in July 2025

    Verified review
  • Makhudu

    Reviewed: 14 July 2025 · Stayed in July 2025

    Verified review

    The property was clean and comfortable

    Only the smell of carpet

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  • 7.0 Good
    Romy

    Reviewed: 8 July 2025 · Stayed in June 2025

    Verified review
  • Pulane

    Reviewed: 1 July 2025 · Stayed in June 2025

    Verified review
  • Olorato

    Reviewed: 19 June 2025 · Stayed in June 2025

    Verified review

    Loved our stay at Avani hotel. It’s centrally located which made it easy to tour popular attractions on foot. The rooftop restaurant provides for incredible sunset views and the cocktails were great. Check in experience was good. Thanks to Metakie (sp) for the detailed information. The breakfast buffet was great! Wide range of options. The Host, whose name I unfortunately do not recall, was friendly, super helpful and above all just radiated a lovely energy to want to be around.

    Had the burger at the Pantry Restaurant located in the hotel and the food could have been better. Particularly the bun. The room service dining food was not much of an improvement either.

    Property response:

    Dear Olorato, Thank you so much for your kind and detailed review. We’re thrilled to hear that you loved your stay at Avani and enjoyed our central location, rooftop views, and welcoming team—especially Metakie (we believe we know who you mean and will be sure to pass along your appreciation!). It’s also lovely to hear your breakfast buffet experience stood out and that our host made a positive impression with their warm energy. We do, however, regret to hear that your experience with the burger at The Pantry and room service dining didn’t meet expectations. We take this feedback seriously and will share it with our culinary team to ensure we’re consistently delivering the quality our guests deserve. Thank you once again for choosing Avani. We hope to welcome you back soon for an even more enjoyable stay. Sincerely, Romario Baardt Acting Rooms Divisions Manager

    Dear Olorato, Thank you so much for your kind and detailed review. We’re thrilled to hear that you loved your stay at Avani and enjoyed our central location, rooftop views, and welcoming team—especially Metakie (we believe we know who you … Show more

    Avani Windhoek Hotel & Casino
    23 June 2025
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  • Denise

    Reviewed: 16 June 2025 · Stayed in June 2025

    Verified review

    Staff at Stratos restaurant/bar

    Waiting 20 minutes for a membership at the casino

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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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