I left an item in the room after check out and the hotel cleaner said she did not see but was the last place I was that day.

Very good

Stayed in August 2025

My TV was not functioning & it was replaced with an old not so aesthetical TV, the picture quality was poor. and that the main light is not user friendly to switch on. The security guards manning outside the entrance don't greet patrons when they arrive, just too serious as if they are angry & insulted. they don't help

The ambience of the entrance & room, was exquisite. The reception & internal staff were friendly including the concierge, logistics team

Stayed in August 2025

Staff is incredibly inefficient, take your time for checking and checkout. Ordered transport over the reception came late twice (15 and 30min).

Location is great

Stayed in August 2025

the lighting in one of the restaurants is very dull you need a torch to see your meal

location is fantastic only a few minutes walk from the independence museum and christ church. breakfast is amazing, cereals, toast, fruit, cooked items

Stayed in July 2025

We were given a room which had no cooling- temperature fixed to 31 degree centigrade which was uncomfortable for us. So had to change to other side which was a bother to repack and move. So be aware if you want cooling. Property is dated, drawer handle loose, had to request a hairdryer - missing in room and had to use it in the bedroom as no plug near mirror ( got an ancient one which worked though). Not a fan of open plan bathrooms either

Typical business hotel. Very central location in the heart of town. Staff professional. Comfortable and clean as expected. Secured parking - cost as per length of stay. Rooftop bar had amazing views and food was okay. Cocktails were good.

Stayed in July 2025

Nothing

Everything was great.Location was nice and central. Close to shops and places to eat

Stayed in July 2025

Dinner was horrible and to top it all we were charged for dinner and our booking included the dinner We have to pay for parking

Hotel and interlinking rooms

Stayed in June 2025

Location and room size

Stayed in June 2025

Room layout, no privacy when using shower. Shower fittings looked corroded and handle leaked. Chair had peeling leatherette. Food in skybar suffered from the journey up from kitchen, batter not crisp nor very hot. In main restaurant sauce missing on one dish, cheese cake more like a toffee fudge-too dense. Waitress asking "are you done?" seemed a bit blunt at end of courses. On arrival the door man directed us to drive into an underground car park which was obviously not tall enough for our vehicle, luckily we were cautious and didn't jam it in there and damage vehicle or property. Room not ready on arrival and we were told we would be informed when ready, we had to chase this up and found that when room was ready nobody had tried to contact us. The service just needs to get a little bit better and some money needs to be spent in replacing items that are worn out. And please put bathroom doors in on next overhaul, not everyone wants their fellow guest to see them showering, we had a room with two double beds so should be obvious .

Central location. Rooftop views. Good taxi service .

Stayed in June 2025

Location of the hotel is amazing and the roof bar offers spectacular views of the sunset. Otherwise it is a Hilton, so spacious rooms, welcoming and professional staff and great breakfast.

Stayed in June 2025

Nothing

Location

Stayed in June 2025

Gym equipment was broken and no bigger weights for men

Good internet

Stayed in June 2025

The room chair was used-up

Location

Stayed in May 2025

The noise because there was a program downstairs

The rooms

Stayed in April 2025

Quiet hotel Very clean Nice food

Stayed in May 2025

I don’t know why, but I expected more from Hilton

Value for money

Stayed in May 2025

A working gym.

Stayed in May 2025

Unfortunately, there was a public event accross the road and the music/noise didn't stop until midnight, so no chance of a good sleep. The hotel had signs everywhere and even in the room, so they did their best for something out of their control. Breakfast didn't start until 7am so we ordered the boxed breakfast and it was below par - water, no juice and a very dry muffin were the lowlights. Hot water took nearly 4 minutes to come through in the shower.

Room was very large and clean. Good option for the night before we flew back to South Africa. Staff were fine (friendly at the Skybar and the concierge that helped us park and with our bags). Skybar was very good. For the Hilton brand, I was a little underwhelmed but it was fine and a good option. Netlflix/Prime needed a code (not sure why). There was a movie channel.

Stayed in April 2025

Hotel floors and shower glasses were not clean

Friendly stuff

Stayed in April 2025

Central location, nice restaurant

Stayed in April 2025

Good centre of town location, breakfast was nice, standard for this type of hotel

Stayed in April 2025

The food could've been better for a 4* hotel.

Room was lovely.

Stayed in April 2025

Fitness centre could do with an upgrade

Location was perfect, staff very helpful and friendly. Skybar has some amazing views of the city. Breakfast has a nice spread of options.

Stayed in April 2025

The bathroom was a bit weird, a hanging large mirror with gaps around the side allowing view room entrance passageway. The carpet had seen better days and looked like it has never been cleaned. Wear and tear is evident in the room.

Friendly and helpful reception. Plenty of lifts. The bed was reasonably comfortable. The breakfast of hot and cold was good. Had an evening meal on the top floor and found the menu was limited, probably should have eaten in the main restaurant near the Casino.

Stayed in March 2025