The entire experience has been great, great staff, great comfort, beautiful location, excellent restaurant. This is a place to advise.

Stayed in August 2025

I felt the dinner was a little overpriced

Breakfast was ecellent

Stayed in July 2025

Highly recommended. I have stayed many times at the Heinitzburg and will stay in the future. The staff is awesome - very friendly, great service and excellent food. A unique hotel and the best place to stay in Windhoek.

Stayed in August 2025

Amazing staff, really helpful and friendly. Lovely location, beautiful rooms & facilities.

Stayed in July 2025

There is absolutely nothing to criticise.

Heinitzburg is a beautiful hotel and I would love to stay there again. From driving in to leaving, everything was a positive experience. Unfortunately we missed out on having dinner in their beautiful restaurant. We had a glimpse of the cellar which is unbelievably impressive. Staff were amazing.

Stayed in July 2025

No complaints.

This is a very charming, historical property with a beautiful restaurant and an excellent view. The staff was incredibly accommodating. They arranged for both a massage and a city tour on short notice. The room was unique and very comfortable. There is also a resident cat who charms the guests. I would stay here again.

Stayed in June 2025

Would have liked a coffee and tea station in bedroom

Beautiful old house with lots of character

Stayed in April 2025

Fantastic hotel, excellent staff, beautiful loction and lovely rooms. We booked Hotel Heinitzburg for a couple of relaxing days before traveling home, after a long journey in South Africa and Namibia. It absolutely met our expectations and is warmly recommended.

Stayed in February 2025

There is no coffee station or water boiler at the room.

The crew are an amazing especially on the reception.

Stayed in December 2024

The Price was much too high: 1. Both the price for the room and 2. The Price for the food/wine The Bathroom: 1. Was much too small compared to the price of the room and 2. Needs to be renovated - updated, more space, shower cleaned and as the most important thing: Install ventilation! The Room: 1. No minibar, no coffee-making facilities 2. The pillows and the quilts were of pure quality Lounge: The Hotel needs a lounge or something similar with A/C. During the hot hours from 11-15, we needed to stay in our room and svitch on the A/C Swimmingpool: It is not a swimming pool - it is a "dipp-pool". But a few of the guests used it

The Service (all staff!!!) was fantastic! There were all SO positive and attentive! What might have become a problem, was solved elegantly before! You never needed to find somebody to help you - they were there!!! The Terrace and the View from the terrace was breathtaking The Room was beautifully decorated, the A/C and the light was good, and it was really good with the windows - through which you could look out (only) A Balcony would be appreciated - but we knew it was not there The Food was very good - very high quality!

Stayed in November 2024

No coffee making facilities or ironing board in room.

Staff, restaurant, room were all absolutely fantastic

Stayed in November 2024

Everything was perfect. Perfect, I know hard to believe but what a lovely place. Staff, beautiful room, great food, everything was perfect.

Stayed in September 2024

Oasis in the middle of Windhoek. Breakfast on the patio overlooking the beautiful views and endless cups of coffee… what more could a person ask for?

Stayed in September 2024

Limited choice at breakfast No gym

Nice hotel, with nice view from the main terrace

Stayed in August 2024

Very friendly and attentive.

Stayed in September 2024

Breakfast was great and the room was very large and quiet. It's a bit outside of the downtown area.

Stayed in May 2024

Nothing

Awesome; everything was great

Stayed in July 2024

Nothing

The staff were brilliant. Very professional and helpful. The rooms were superb. The restaurant was being renovated when we were there but the food was fantastic and the setting was beautiful.

Stayed in June 2024

just ok

There could be more varieties

Stayed in June 2024

I liked everything.

I loved how clean the rooms are and the decorations. It made me feel like home. For me a hotel must make me feel like I’m at home in terms of cleanliness and comfortableness, including the decor. This hotel met all the things I mentioned, the air in the room felt clean and fresh. Amazing.

Stayed in June 2024

Not many facilities once you check out we had a flight late evening but had to check out as normal at 11am no showers available, apart from cold by the pool, toilets round the back and down a dark stairwell

The pool was great, the terrace for breakfast and dinner amazing, the beds comfortable, the food was good

Stayed in June 2024

Too less breakfast options 💔

Clean, comfortable, beautiful view of the city Kind staff and spacious rooms 👌🇳🇦💜

Stayed in May 2024

They are in the process of renovating the restaurant. Dinner was now served in the breakfast room. Food was below standard. Visited the hotel more than a dozen times and dinner this time was not up to par. Starter was cold and tasteless, main course fish was very dry and tasteless. Perhaps the kitchen was being renovated as well. Dinner was not worth the hefty price they charge. Hopefully better next time and right now I would go elsewhere for dinner.

Location, view of Windhoek, spacious rooms.

Stayed in May 2024

Nothing

Extremely friendly and attentive staff. Nothing was to much trouble.

Stayed in May 2024