Sutera Avenue Mall, Coastal Highway, 88100 Kota Kinabalu, Malaysia
#219 of 511 Holiday rentals in Kota Kinabalu
Guests' ChoiceBased on 2846 apartment reviews
7.9Cleanliness
8.3
Comfort
8.3
Location
8.8
Facilities
8.0
Staff
8.5
Value for money
8.5
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 August 2025
Amalina
Malaysiathe TV was not working, and one of the aircon at the TV area was not working also. no balcony and the parking was far from the tower block.
very comfortable, complete kitchen tools and easy to communicate with, fast response. near to restaurants and cafe. around 10 mins walk to imago mall
Stayed in August 2025
Reviewed: 27 August 2025
Zulhairi
MalaysiaLocation was strategic
Stayed in June 2025
Reviewed: 26 August 2025
Kee
MalaysiaFor a 3rooms apartment but only one toilet, stay for 3D2N but only provide one roll of toilet paper.
Clean,convenient
Stayed in July 2025
Reviewed: 26 August 2025
Leonila
PhilippinesThe kitchen utensils is not enough. No pan and no rice cooker.
The place is very accessible. It's quiet. The money is worth. Safe place
Stayed in August 2025
Reviewed: 25 August 2025
Haji
MalaysiaNA
Near to shopping mall
Stayed in August 2025
Reviewed: 23 August 2025
Marcel
Netherlandstelevision without channels to watch
Clean and comfortable appartment. Good place to recharge
Stayed in August 2025
Reviewed: 21 August 2025
Matthew
United KingdomOne set of keys for 3 people (when the property requires the key for power was annoying, it meant we could not split our group up and donour own things. However the property managers sorted us with a second key within a couple of days. They did not charge us for this but said that normally an additional deposit is required, (seems normal in this part of the world) If believe the is room had enough beds for 5 or possibly more (4 double beds and a single bed) 1 shower/toilet that was in one room would be an issue for a larger group. It was just enough for 3 Also had a small ant issue, property manager offered to come and clean the apt and track down issue.
Spacious enough for 3 people to have their own space. Property owners were contactable 24/7 via WhatsApp even tho they have core working hours A number of 24h convenience stores on the bottom floor of the apartments and a a good selection of restaurants. Very close to the waterfront (20-30 minute walk )and near to a mall also. Property manager was great at offering recommendations for out wait until check in.
Stayed in August 2025
Reviewed: 16 August 2025
Natalie
MalaysiaIt was clean but i think the pillow should be changed as it cause neck stiffness 😅 but the others are great except for the tv isnt functioning and the pillow 😊
Stayed in August 2025
Reviewed: 15 August 2025
Leo
Brunei DarussalamOwner very helpful and fast response even though business hour untill 6pm. Room is more than enough. Near shop for sure. Near shopping mall took 7min to arrive. Recommended
Stayed in August 2025
Reviewed: 15 August 2025
Elien
BelgiumNot clean. The pictures are very outdated.
Very large room with own laundry machine. Nice shared pool.
Stayed in August 2025
Reviewed: 14 August 2025
Meishian
MalaysiaThe smell of mothballs is really too strong. Without this smell will be perfect
The room is clean and spacious
Stayed in August 2025
Reviewed: 7 August 2025
Emily
United KingdomThe beds were uncomfortable and some of the apartment could have been a bit cleaner but overall not too bad.
The apartment was in a good location. The facilities were good. The host was very helpful over WhatsApp. I would definitely recommend eating at “Mr Bao” (a restaurant under the apartments)- the food was amazing
Stayed in June 2025
Reviewed: 2 August 2025
Gun
Brunei Darussalamswimming pool was closed
swimming pool
Stayed in June 2025
Reviewed: 1 August 2025
Lawrence
AustraliaPillows were hard. Only one room keycard given so challenging to go out and in. And pool was out of service first two days which was disappointing
The Infinity pool was very nice, but unfortunately was closed for the first 2 days. I also liked the location near to malls, Sutera resort and generally close to everything.
Stayed in July 2025
Reviewed: 31 July 2025
Lam
SingaporeAesthetics
Good value
Stayed in July 2025
Reviewed: 22 July 2025
Sol
SingaporeOnly minor issue we had was the aircon in the living area — it was leaking , so we had to place a bucket to keep the floor dry. But honestly, it wasn’t a big deal for us and didn’t affect our stay.
Had a great stay at Keen Suites Sutera Avenue! The place was clean and well-maintained. Location is super convenient — lots of restaurants and cafes nearby, a mall within walking distance, and it's also close to the airport. A really nice place to relax and unwind. Would definitely stay again!
Stayed in July 2025
Reviewed: 7 July 2025
Lengzaisiang
MalaysiaOnly 1 bathroom, need take longer time to share use & queue for shower & toilet time......
strategic location, nearby airport, restaurant & convenience store just down stair. Recommended for who want to short stay just for transit flight or get to airport faster.
Stayed in June 2025
Reviewed: 23 June 2025
Khairul
SingaporeSofa in 09-08 was damaged. Carpark was dark and dirty.
Stayed in June 2025
Reviewed: 22 June 2025
Shashi
MalaysiaCleanliness of the stay could be better.
Strategic location
Stayed in June 2025
Reviewed: 18 June 2025
Narkesh
MalaysiaFor Improvement in future.. - Need check back water pressure to slow at toilet area especially shower. - Pipe toilet difficult/hard to open for adult. - Sink area many ants - Better can add more utensils such as.. Plate, bowl, spoon,Scissor, extra cooking pot easy for family group have kids and many food need to served.
Even small space but kitchen tools area complete especially have microwave.. GOOD JOB..
Stayed in June 2025
Reviewed: 11 June 2025
Cindy
United KingdomThe hot water doesn't work and it was cold shower during all my stay
Cozy
Stayed in May 2025
Reviewed: 10 June 2025
Nur
MalaysiaCar park is a bit confusing
Self check in all guidelines sent via WhatsApp and staff very helpful. House is clean, spacious, and comfortable.
Stayed in June 2025
Reviewed: 26 May 2025
Yoke
MalaysiaLots of food options
Stayed in May 2025
Reviewed: 18 May 2025
Gee
Brunei Darussalamdon't have tissue for living room, room spray was empty, not extra plastic for dust bin & the sofa was not really clean. tv was not really enjoy, can use youtube or watch netflix.
easy place to go imago.
Stayed in May 2025
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content