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  5. Reviews of KEEN Suites@Sutera Avenue

Reviews of KEEN Suites@Sutera Avenue

Sutera Avenue Mall, Coastal Highway, 88100 Kota Kinabalu, Malaysia

#219 of 511 Holiday rentals in Kota Kinabalu

Guests' Choice

Review score

Based on 2846 apartment reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.8

  • Facilities

    8.0

  • Staff

    8.5

  • Value for money

    8.5

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 27 August 2025

    8.0
    recommended.
    • Leisure trip
    • Group
    • Deluxe Apartment
    • Stayed 2 nights
    • Submitted via mobile

    the TV was not working, and one of the aircon at the TV area was not working also. no balcony and the parking was far from the tower block.

    very comfortable, complete kitchen tools and easy to communicate with, fast response. near to restaurants and cafe. around 10 mins walk to imago mall

    Stayed in August 2025

  • Reviewed: 27 August 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Three-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Location was strategic

    Stayed in June 2025

  • Reviewed: 26 August 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    For a 3rooms apartment but only one toilet, stay for 3D2N but only provide one roll of toilet paper.

    Clean,convenient

    Stayed in July 2025

  • Reviewed: 26 August 2025

    8.0
    We are really had fun and loved the unit, considering the very well accommodated host.
    • Leisure trip
    • Group
    • Deluxe Apartment
    • Stayed 4 nights

    The kitchen utensils is not enough. No pan and no rice cooker.

    The place is very accessible. It's quiet. The money is worth. Safe place

    Stayed in August 2025

  • Reviewed: 25 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted via mobile

    NA

    Near to shopping mall

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    Nice place to recharge
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted via mobile

    television without channels to watch

    Clean and comfortable appartment. Good place to recharge

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Great stay, great location
    • Leisure trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 6 nights
    • Submitted via mobile

    One set of keys for 3 people (when the property requires the key for power was annoying, it meant we could not split our group up and donour own things. However the property managers sorted us with a second key within a couple of days. They did not charge us for this but said that normally an additional deposit is required, (seems normal in this part of the world) If believe the is room had enough beds for 5 or possibly more (4 double beds and a single bed) 1 shower/toilet that was in one room would be an issue for a larger group. It was just enough for 3 Also had a small ant issue, property manager offered to come and clean the apt and track down issue.

    Spacious enough for 3 people to have their own space. Property owners were contactable 24/7 via WhatsApp even tho they have core working hours A number of 24h convenience stores on the bottom floor of the apartments and a a good selection of restaurants. Very close to the waterfront (20-30 minute walk )and near to a mall also. Property manager was great at offering recommendations for out wait until check in.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Apartment
    • Stayed 5 nights
    • Submitted via mobile

    It was clean but i think the pillow should be changed as it cause neck stiffness 😅 but the others are great except for the tv isnt functioning and the pillow 😊

    Stayed in August 2025

  • Reviewed: 15 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Owner very helpful and fast response even though business hour untill 6pm. Room is more than enough. Near shop for sure. Near shopping mall took 7min to arrive. Recommended

    Stayed in August 2025

  • Reviewed: 15 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Apartment
    • Stayed 1 night
    • Submitted via mobile

    Not clean. The pictures are very outdated.

    Very large room with own laundry machine. Nice shared pool.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted via mobile

    The smell of mothballs is really too strong. Without this smell will be perfect

    The room is clean and spacious

    Stayed in August 2025

  • Reviewed: 7 August 2025

    7.0
    Good apartment
    • Leisure trip
    • Couple
    • Superior Apartment
    • Stayed 3 nights
    • Submitted via mobile

    The beds were uncomfortable and some of the apartment could have been a bit cleaner but overall not too bad.

    The apartment was in a good location. The facilities were good. The host was very helpful over WhatsApp. I would definitely recommend eating at “Mr Bao” (a restaurant under the apartments)- the food was amazing

    Stayed in June 2025

  • Reviewed: 2 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 2 nights
    • Submitted via mobile

    swimming pool was closed

    swimming pool

    Stayed in June 2025

  • Reviewed: 1 August 2025

    7.0
    Overall a nice stay with a stunning infinity pool
    • Leisure trip
    • Family with young children
    • Superior Apartment
    • Stayed 6 nights

    Pillows were hard. Only one room keycard given so challenging to go out and in. And pool was out of service first two days which was disappointing

    The Infinity pool was very nice, but unfortunately was closed for the first 2 days. I also liked the location near to malls, Sutera resort and generally close to everything.

    Stayed in July 2025

  • Reviewed: 31 July 2025

    8.0
    Nil
    • Leisure trip
    • Group
    • Superior Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Aesthetics

    Good value

    Stayed in July 2025

  • Reviewed: 22 July 2025

    8.0
    A comfortable and convenient stay — perfect for a short getaway!
    • Leisure trip
    • Group
    • Deluxe Apartment
    • Stayed 1 night

    Only minor issue we had was the aircon in the living area — it was leaking , so we had to place a bucket to keep the floor dry. But honestly, it wasn’t a big deal for us and didn’t affect our stay.

    Had a great stay at Keen Suites Sutera Avenue! The place was clean and well-maintained. Location is super convenient — lots of restaurants and cafes nearby, a mall within walking distance, and it's also close to the airport. A really nice place to relax and unwind. Would definitely stay again!

    Stayed in July 2025

  • Reviewed: 7 July 2025

    8.0
    Valuable & strategic location
    • Leisure trip
    • Family with young children
    • Deluxe Apartment
    • Stayed 1 night

    Only 1 bathroom, need take longer time to share use & queue for shower & toilet time......

    strategic location, nearby airport, restaurant & convenience store just down stair. Recommended for who want to short stay just for transit flight or get to airport faster.

    Stayed in June 2025

  • Reviewed: 23 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Apartment
    • Stayed 1 night
    • Submitted via mobile

    Sofa in 09-08 was damaged. Carpark was dark and dirty.

    Stayed in June 2025

  • Reviewed: 22 June 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Cleanliness of the stay could be better.

    Strategic location

    Stayed in June 2025

  • Reviewed: 18 June 2025

    7.0
    Sorry I forget to take picture I had do review after 1 days.
    • Family with young children
    • Superior Apartment
    • Stayed 1 night
    • Submitted via mobile

    For Improvement in future.. - Need check back water pressure to slow at toilet area especially shower. - Pipe toilet difficult/hard to open for adult. - Sink area many ants - Better can add more utensils such as.. Plate, bowl, spoon,Scissor, extra cooking pot easy for family group have kids and many food need to served.

    Even small space but kitchen tools area complete especially have microwave.. GOOD JOB..

    Stayed in June 2025

  • Reviewed: 11 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The hot water doesn't work and it was cold shower during all my stay

    Cozy

    Stayed in May 2025

  • Reviewed: 10 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Apartment
    • Stayed 1 night
    • Submitted via mobile

    Car park is a bit confusing

    Self check in all guidelines sent via WhatsApp and staff very helpful. House is clean, spacious, and comfortable.

    Stayed in June 2025

  • Reviewed: 26 May 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Apartment
    • Stayed 1 night
    • Submitted via mobile

    Lots of food options

    Stayed in May 2025

  • Reviewed: 18 May 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted via mobile

    don't have tissue for living room, room spray was empty, not extra plastic for dust bin & the sofa was not really clean. tv was not really enjoy, can use youtube or watch netflix.

    easy place to go imago.

    Stayed in May 2025

Showing 1 – 25

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