Not so much attractive places around

Location

Stayed in August 2025

phones not answered quickly

Location

Stayed in July 2025

The food and drink are a touch expensive, and there was a small mistake with the timing of our spa booking. But very minor things nowhere near enough to make us not stay here again in future!

We stay here every time we come to Kota Kinabalu. It’s an exceptionally good hotel with really great staff. The facilities - including the gym and spa - are really very good good. The breakfast is spectacular and the pool bar is a really nice place to hang out (and they have craft beer!). The rooms themselves are extremely clean, well equipped, comfortable, and spacious.

Stayed in July 2025

No screenshot tvs

Comfy beds. Old but well-appointed rooms

Stayed in July 2025

The door for the toilet was very hard to move.

The aircon was great and the room space was nice. Easy to move around.

Stayed in June 2025

The hotel was quite dated and feel the rooms are in need of renovation, in particular the bathroom

Property was in a good location and had good facilities, as well as a great breakfast with plenty of choices! Staff were attentive and friendly.

Stayed in July 2025

Doors not soundproof .

The breakfast options ! The spacious room .

Stayed in July 2025

Some of it needs renovation for example lifts, doors, carpets, corridors. It shows its age of construction, the 70’s, in some areas.

Room was spacious and comfortable. Room was clean. Breakfast was very good as was lounge and the Regency club lounge.

Stayed in July 2025

The room is separated with others by an installation door not a fully wall

Stayed in June 2025

The lifts were slow and one was out of order during a busy time. The electronic key card to open the door was dodgy. Some other guests were rude in terms of pushing in queues, talking loudly etc.

The location was perfect on the seafront. A decent selection of food at the breakfast buffet. Rooms were spacious and clean. Beds were comfortable. The gym is nice and open 24 hours. The staff were very friendly and welcoming.

Stayed in June 2025

Tv still old school type no.TV box or TV wifi..need to watch movie from our phone. For Car park 1st come 1st serve..but if during peak hours we didnt have a choice to blocking other customer or we need to park outside from the hotel area.

Location very strategic. Food for breakfast alot of choice but it depends on our taste..some we like some are not. So far so good.

Stayed in June 2025

1) The TV is so outdated. It was raining and the satellite dish could receive. When there was reception, the display was grainy. Time to change the TV to an internet TV so that we can watch Youtube. We no longer watch cable TV. 2) the spout of the tap at the was basin was too short. It should end above the sink's drainage hole.

Friendly staff. Clean room. Nice conservative deco. Location of the hotel near to the seafood centre was excellent. This was our second stay at the hotel. The first was in January 2025.

Stayed in June 2025

all perfect

excellent hotel as can be expected with the Hyatt Group. especially to mention the pool bar and the extremely friendly barman Frenday and Simon, who attended top notch. Breakfast buffet with everything that one can think of... thanks to all..

Stayed in June 2025

My room is full of the stuffy mould smell…

Perfect location, friendly staff, breakfast with wide range of options

Stayed in May 2025

Many rooms, including ours faced the internal atrium, meaning we didn’t have a proper window. Our ‘window’ was basically fake with opaque glass. We got used to it, but it was a bit weird and unexpected.

Well situated hotel with lovely staff. Pool area provided a welcome retreat from the hustle and bustle of town and was a great spot to view the sunset. Public areas were very nice.

Stayed in June 2025

The staff are so welcoming.. For sure will stay again there..

Stayed in May 2025

I was in room 442 standard room, it was a very clean room with a comfortable bed, however the room could do with refurbishment. No big issue.

The location was very central. Meals were outstanding. The staff were attentive and pleasant.

Stayed in May 2025

The rug of the room is a bit dated and dusty.

The location and the service was good. Breakfast spread was also quite good as well.

Stayed in April 2025

shud give free parking for the one who stays in the hotel

clean, close to Todak Waterfront and Anjung Nabalu. great sunset spot.

Stayed in May 2025

Old style

Always

Stayed in April 2025

Nice pool area, good spa, large room with sea view.

Stayed in April 2025

There was nothing negative to comment on

Overall good all around. Offered Hyatt World Membership which was good. Got 50% discount on Buffet.

Stayed in April 2025

Great stay , and even looked after our bags for the night while exploring sandakan and the urangantans ! Great staff so friendly

Stayed in April 2025

The hotel is a bit old, but it's clean.

Love the location, it's convenient and quite central to everything.

Stayed in April 2025