Reviews of Hyatt Regency Kinabalu 5 stars
Jalan Datuk Salleh Sulong, 88991 Kota Kinabalu, Malaysia
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation
Not so much attractive places around
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewNot a lot, location is convenient.
Disappointing overall stay. Our room was internal facing. No external window. Breakfast was so crowded. We had to be sat in the lobby area. Staff seemed to struggle with all requests- whether that be a baby cot, if we can have child friendly food or if we could pay to upgrade our room. Every question couldn’t really be resolved. Whole hotel feels a bit tired and needs upgrading.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewService was great pool was great
Nothing
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBreafast
Overpriced, no external window, bad small by the swimming pool
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThey have charge me 2 times. Once I paid on booking.com instantly then they don’t want give give until i give deposit nut 1400. Checkout time they says deposit will transfer me back in 7 to 14 working days. Why this hotel use customer money to keep for that too long ???
Reviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewSuitable location for staycation or business trip due to nearby with various type of shops and market
Walking distance to many shops and market
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation
phones not answered quickly
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewWe stay here every time we come to Kota Kinabalu. It’s an exceptionally good hotel with really great staff. The facilities - including the gym and spa - are really very good good. The breakfast is spectacular and the pool bar is a really nice place to hang out (and they have craft beer!). The rooms themselves are extremely clean, well equipped, comfortable, and spacious.
The food and drink are a touch expensive, and there was a small mistake with the timing of our spa booking. But very minor things nowhere near enough to make us not stay here again in future!
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewComfy beds. Old but well-appointed rooms
No screenshot tvs
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewToo old.. smelly room.. seriously broken tiles inside lift
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewthe room was not value for money.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewThe aircon was great and the room space was nice. Easy to move around.
The door for the toilet was very hard to move.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewProperty was in a good location and had good facilities, as well as a great breakfast with plenty of choices! Staff were attentive and friendly.
The hotel was quite dated and feel the rooms are in need of renovation, in particular the bathroom