Reviews of Hilton Kota Kinabalu 5 stars
Jalan Tunku Abdul Rahman, Asia City, 88000 Kota Kinabalu, Malaysia
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in June 2025
Verified reviewClean
Nothing
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewBreakfast is marvelous
Walking thru the parking lot at night is scary…very dark
Dear To' Puan Dr. Atikah Amirah, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to share your feedback regarding your recent stay at Hilton Kota Kinabalu. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. As for the parking lot lighting issues that you encountered, we would appreciate if you could provide more information on the experience for us to address the issues and to ensure improvements are made. We appreciate your patience in bringing this matter to our attention. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Kind regards, Smital Shah-Boultwood General Manager Hilton Kota Kinabalu
Dear To' Puan Dr. Atikah Amirah, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to share your feedback regarding your recent stay at Hilton Kota Kinabalu. We are truly passionate about delivering exceptional guest… Show more
Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewStaffs always helpful. For biz traveller this is one of the best. My go-to.
Dear BWEN, Greetings from Hilton Kota Kinabalu. Thank you for your wonderful feedback. We are thrilled to see that you had a positive experience during your stay, and we genuinely appreciate you taking the time to leave your ratings and feedback from your recent experience with us at the Hilton Kota Kinabalu. Our team takes great pride in ensuring that each guest receives the best possible service and enjoys a truly memorable stay. Your amazing rating and detailed feedback serve as a testament to our team's unwavering dedication and hard work. Once again, thank you for choosing us, and we look forward to welcoming you back for another wonderful stay in the future. If there is anything more we can do to enhance your next visit, please do not hesitate to let us know. Kind regards, Smital Shah-Boultwood General Manager Hilton Kota Kinabalu
Dear BWEN, Greetings from Hilton Kota Kinabalu. Thank you for your wonderful feedback. We are thrilled to see that you had a positive experience during your stay, and we genuinely appreciate you taking the time to leave your ratings and f… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewHotel was well maintained and the staff were always very friendly and helpful!
Buffet breakfast can be slightly better
Dear SY, Greetings from Hilton Kota Kinabalu. Thank you for choosing your stay with us and for taking the time to share your feedback. We are thrilled to know that you enjoyed your stay with us and that we were able to meet your expectations. Our team works hard to ensure that all of our guests have comfortable and enjoyable stay, and we are glad to see that our efforts have not gone unnoticed. I will share your feedback with the hotel team who will be encouraged by your positive review. We truly appreciate your positive ratings and hope to have the pleasure of welcoming you back to Hilton Kota Kinabalu soon. Kind regards, Smital Shah Boultwood General Manager Hilton Kota Kinabalu
Dear SY, Greetings from Hilton Kota Kinabalu. Thank you for choosing your stay with us and for taking the time to share your feedback. We are thrilled to know that you enjoyed your stay with us and that we were able to meet your expectati… Show more
Reviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewFrom the moment we arrived and were welcomed by Mr Ben, we were very well looked after throughout our stay. The family room was excellent and comfortable, the rooftop pool had lots of sunbeds, Mr Alex helped us get a good table for breakfast which was excellent.
Dear Richard, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to share your feedback regarding your recent stay at Hilton Kota Kinabalu. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our team members. Rest assured I will convey your compliments to them. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Kind regards, Smital Shah-Boultwood General Manager Hilton Kota Kinabalu
Dear Richard, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to share your feedback regarding your recent stay at Hilton Kota Kinabalu. We are truly passionate about delivering exceptional guest experiences and I was … Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThe hotel was lovely with a nice spacious and clean room. The roof top pool was a fantastic treat and great to relax next to
Dear Ms. Kirsty, Greetings from Hilton Kota Kinabalu. Thank you for choosing your stay with us and for taking the time to share your feedback. We are thrilled to know that you enjoyed your stay with us and that we were able to meet your expectations. Our team works hard to ensure that all of our guests have comfortable and enjoyable stay, and we are glad to see that our efforts have not gone unnoticed. I will share your feedback with the hotel team who will be encouraged by your positive review. We truly appreciate your positive ratings and hope to have the pleasure of welcoming you back to Hilton Kota Kinabalu soon. Kind regards, Smital Shah Boultwood General Manager Hilton Kota Kinabalu
Dear Ms. Kirsty, Greetings from Hilton Kota Kinabalu. Thank you for choosing your stay with us and for taking the time to share your feedback. We are thrilled to know that you enjoyed your stay with us and that we were able to meet your e… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewMust give credit to all polite staff. A very caring F&B Manager Mr. Alex Khin and also Miss Karen the public relations manager.
Dear Mr. Akbal, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to share your feedback regarding your recent stay at Hilton Kota Kinabalu. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our team members. Rest assured I will convey your compliments to them. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Kind regards, Smital Shah-Boultwood General Manager Hilton Kota Kinabalu
Dear Mr. Akbal, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to share your feedback regarding your recent stay at Hilton Kota Kinabalu. We are truly passionate about delivering exceptional guest experiences and I wa… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe room was perfect for the stay, clean and big. Bed is really comfortable, there is a lot of space for the luggage as well. There is 2 restaurants and we found the urban kitchen better than the rooftop bar. Swimming pool area is nice as well.
It was a bit cold , even to eat you need to put a little jacket on. After breakfast we smell the oil, not enough ventilation in the breakfast area.
Dear Ms. Brigitta, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a positive experience during your time at Hilton Kota Kinabalu, and we genuinely appreciate your kind feedback. Our team is committed to providing the best possible service and ensuring that every guest has a memorable stay. Your high rating and detailed feedback of your stay are testament to team’s hard work and dedication. On another note, we regret to know about the ventilation issues that you experienced during your recent stay with us. I will address this matter to the engineering team to ensure improvements are made. We appreciate your patience in bringing this matter to our attention. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you back in the near future for another enjoyable stay. Kind regards, Smital Shah-Boultwood General Manager Hilton Kota Kinabalu
Dear Ms. Brigitta, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a positive experience during your time at Hilton Kota Kinabalu, and we genuinely a… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewRooma are good, facilities are good, locations are good.
When i went for breakfast buffet, the staff missed my omelette order. Never arrived since ordered.
Dear Mr. Omar, Greetings from Hilton Kota Kinabalu. Thank you for choosing your stay with us and for taking the time to share your feedback. We are thrilled to know that you enjoyed your stay with us and that we were able to meet your expectations. Our team works hard to ensure that all of our guests have comfortable and enjoyable stay, and we are glad to see that our efforts have not gone unnoticed. I will share your feedback with the hotel team who will be encouraged by your positive review. On another note, we apologized regarding your breakfast order issues during your recent stay with us. I will address this matter with the kitchen team to ensure improvements are made. We appreciate your patience in bringing this matter to our attention. Once again, we truly appreciate your positive ratings and hope to have the pleasure of welcoming you back to Hilton Kota Kinabalu soon. Kind regards, Smital Shah Boultwood General Manager Hilton Kota Kinabalu
Dear Mr. Omar, Greetings from Hilton Kota Kinabalu. Thank you for choosing your stay with us and for taking the time to share your feedback. We are thrilled to know that you enjoyed your stay with us and that we were able to meet your exp… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewstaff in club lounge all were great
NIL
Dear Mr. Tony, Greetings from Hilton Kota Kinabalu. Thank you for your wonderful feedback. We are thrilled to see that you had a positive experience during your stay, and we genuinely appreciate you taking the time to leave your ratings and feedback from your recent experience with us at the Hilton Kota Kinabalu. Our team takes great pride in ensuring that each guest receives the best possible service and enjoys a truly memorable stay. Your amazing rating and detailed feedback serve as a testament to our team's unwavering dedication and hard work. Once again, thank you for choosing us, and we look forward to welcoming you back for another wonderful stay in the future. If there is anything more we can do to enhance your next visit, please do not hesitate to let us know. Kind regards, Smital Shah-Boultwood General Manager Hilton Kota Kinabalu
Dear Mr. Tony, Greetings from Hilton Kota Kinabalu. Thank you for your wonderful feedback. We are thrilled to see that you had a positive experience during your stay, and we genuinely appreciate you taking the time to leave your ratings a… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewWe stayed at the 9th floor executive room. The room was spacious. Provided with coffee maker machine. The breakfast buffet was excellent !! So many choices, the pastry selections are the best !
The location but it is still walkable distance to the waterfront if you want to see the sunset.
Dear Mr. Shamyatul, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a positive experience during your time at Hilton Kota Kinabalu, and we genuinely appreciate your kind feedback. Our team is committed to providing the best possible service and ensuring that every guest has a memorable stay. Your high rating and detailed feedback of your stay are testament to team’s hard work and dedication. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you back in the near future for another enjoyable stay. Kind regards, Smital Shah-Boultwood General Manager Hilton Kota Kinabalu
Dear Mr. Shamyatul, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a positive experience during your time at Hilton Kota Kinabalu, and we genuinely … Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewAll food was excellent.....good...restaurant staff also good...
the lighting in the room....too deem
Dear Ms. Aminah, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to share your feedback regarding your recent stay at Hilton Kota Kinabalu. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Kind regards, Smital Shah-Boultwood General Manager Hilton Kota Kinabalu
Dear Ms. Aminah, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to share your feedback regarding your recent stay at Hilton Kota Kinabalu. We are truly passionate about delivering exceptional guest experiences and I w… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewWe loved the whole overall package of the hotel
Nothing
Dear Ms. Lynnette, Greetings from Hilton Kota Kinabalu. Thank you for choosing your stay with us and for taking the time to share your feedback. We are thrilled to know that you enjoyed your stay with us and that we were able to meet your expectations. Our team works hard to ensure that all of our guests have comfortable and enjoyable stay, and we are glad to see that our efforts have not gone unnoticed. I will share your feedback with the hotel team who will be encouraged by your positive review. We truly appreciate your positive ratings and hope to have the pleasure of welcoming you back to Hilton Kota Kinabalu soon. Kind regards, Smital Shah Boultwood General Manager Hilton Kota Kinabalu
Dear Ms. Lynnette, Greetings from Hilton Kota Kinabalu. Thank you for choosing your stay with us and for taking the time to share your feedback. We are thrilled to know that you enjoyed your stay with us and that we were able to meet your… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewGreat rooftop pool area and lovely clean modern rooms
Dear Mr. Max, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a positive experience during your time at Hilton Kota Kinabalu, and we genuinely appreciate your kind feedback. Our team is committed to providing the best possible service and ensuring that every guest has a memorable stay. Your high rating and detailed feedback of your stay are testament to team’s hard work and dedication. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you back in the near future for another enjoyable stay. Kind regards, Smital Shah-Boultwood General Manager Hilton Kota Kinabalu
Dear Mr. Max, Greetings from Hilton Kota Kinabalu. Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a positive experience during your time at Hilton Kota Kinabalu, and we genuinely apprec… Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewLocation, buffet breakfast
None
Dear Ezdiani, Greetings from Hilton Kota Kinabalu. Thank you for your wonderful feedback. We are thrilled to see that you had a positive experience during your stay, and we genuinely appreciate you taking the time to leave your ratings and feedback from your recent experience with us at the Hilton Kota Kinabalu. Our team takes great pride in ensuring that each guest receives the best possible service and enjoys a truly memorable stay. Your amazing rating and detailed feedback serve as a testament to our team's unwavering dedication and hard work. Once again, thank you for choosing us, and we look forward to welcoming you back for another wonderful stay in the future. If there is anything more we can do to enhance your next visit, please do not hesitate to let us know. Kind regards, Smital Shah-Boultwood General Manager Hilton Kota Kinabalu
Dear Ezdiani, Greetings from Hilton Kota Kinabalu. Thank you for your wonderful feedback. We are thrilled to see that you had a positive experience during your stay, and we genuinely appreciate you taking the time to leave your ratings an… Show more