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Reviews of Cititel Express Kota Kinabalu 3 stars

No. 1 Jalan Singgah Mata 1, Asia City,, 88000 Kota Kinabalu, Malaysia

#83 of 168 hotels in Kota Kinabalu

Guests' Choice

Review score

Based on 633 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.8

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    8.4

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 27 August 2025

    7.0
    Value for money
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    1. Aircond not so cold, but they change our room and put portable aircond in our room 2. Room size very small, hard to do prayer but level 1 got comfortable surau 3. No kettle for hot water but they provide hot water and cold water on the corridor

    1. Hot shower function well 2. Location strategic, easily go to jesselton point jetty and philipine market

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Sound proofing not the best, we can kinda hear the neighbours talking or when they open or close the doors etc but not too big of an issue for us because our neighbours are decent enough to keep it down at night.

    Room was decent, clean and comfortable, toiletries provided. Blackout curtains are great for those who need to catch some sleep beyond sunrise hours. I like the location too, as it is not too far from a few places we planned to visit. Pharmacy, 24h mart and restaurants just a few steps away. Staff are friendly always have the biggest smile that makes you feel so welcomed and very helpful.

    Stayed in July 2025

  • Reviewed: 20 August 2025

    7.0
    5 Days in KK
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Only one English speaking channel on TV.(Bloomberg). The breakfast food needed to be hotter in temperature in the buffet warmers. Lacking fresh fruit and real fruit juice. Otherwise OK.

    The location is excellent! The staff was friendly and helpful. A nice large shower with good hot water flow on level 9. All comfortable.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    7.0
    Good for short stay
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The area surrounding it although was full of food area, comes with the downsides of noise and could be seen unwelcomed due to many locals that crowd around this area especially at night

    Cleanliness of the hotel was clean and everything was working well. Wpuld recommend for a short stay.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    9.0
    Very good hotel indeed. Fast becoming my favorite
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    U have to call for housekeeping in case u need to clear your rubbish bin, to top up few things. They will entertain just u need to call them. For some people its a hassle

    Very helpful staff. Quite clean hotel. Just behind hilton. Location wise its very convenient.

    Stayed in August 2025

  • Reviewed: 30 July 2025

    8.0
    Good value for money.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room No Window
    • Stayed 1 night
    • Submitted via mobile

    Great location with food, convenience stores and laundromats nearby. There is also a hot/cold water dispenser on every floor.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    8.0
    Short and enjoyable stay at Kota Kinabalu city centre
    • Leisure trip
    • Couple
    • Standard Twin Room No Window
    • Stayed 1 night

    The hotel could have provided face towels or another set of smaller towels.

    The staff was helpful. The location was good (one of the main reasons I chose this hotel). The hotel was reasonably priced. The hotel was modern and clean and the rooms were decent size and so were the bathrooms. Basic amenities were provided and that was good. Closeby many cafes and shops/pharmacies. About 1 km or slightly more walk to the water front and other malls.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    My room was upgraded to a bigger room, however, the big room had some minor leakage. it did affected my clothing but very minor. I have alerted the staff upon checking out, hopefully they will fix it soon.

    The staff are friendly, and the bed are good. The breakfast buffet has good range and I love the location being so near to the Sabah Centre Point, and of course, Borenos!

    Stayed in June 2025

  • Reviewed: 9 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was quite hot when i first checked in, and usually is that way around noon. The aircond takes some time to actually cool the room

    The room is very comfortable with a very cosy vibes

    Stayed in July 2025

  • Reviewed: 3 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Stayed in June 2025

  • Reviewed: 2 July 2025

    7.0
    Great location. Too small size for the price
    • Leisure trip
    • Couple
    • Standard Twin with Window
    • Stayed 1 night
    • Submitted via mobile

    The room space. I booked the twin room hoping that the room was bigger. But to my dissapointment it was the same room as single. They just crammed the bed next to it. For the price ibpaid, i could get a larger room elsewhere

    Location is superb. Nearby to pharmacy, shops etc.Close to city center. Included with parking which is great if u travelling and renting a car

    Stayed in July 2025

  • Reviewed: 1 July 2025

    8.0
    Nil
    • Leisure trip
    • Group
    • Superior Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nil

    Nil

    Stayed in June 2025

  • Reviewed: 29 June 2025

    8.0
    Overall, the property is good for vacation
    • People with friends
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    Bus not accessible due to narrow roads

    The rooms are spacious and clean

    Stayed in June 2025

  • Reviewed: 26 June 2025

    8.0
    Convenient
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Convenient location

    Stayed in June 2025

  • Reviewed: 25 June 2025

    7.0
    Comfort & worth the money.
    • Leisure trip
    • Family with young children
    • Standard Twin Room No Window
    • Stayed 3 nights

    The variety of the buffet breakfast can be improved. Not much of choices. However, for those wish for a quick bite, it's worth the money.

    The hotel location is strategic. Walking distance to the local seafood restaurant. Convenient for tourist who desire for nice seafood meal. Easy access by Grab or taxi.

    Stayed in June 2025

  • Reviewed: 20 June 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Carpents in floors

    Ckran and elegant interiors

    Stayed in June 2025

  • Reviewed: 8 June 2025

    9.0
    Sangat berpuas hati
    • Leisure trip
    • Couple
    • Standard Twin Room No Window
    • Stayed 1 night
    • Submitted via mobile

    Perfectl stay! Love it ,its was very clean. Check in was smooth.bed was very comfortable.

    Stayed in June 2025

  • Reviewed: 24 May 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Twin Room No Window
    • Stayed 1 night
    • Submitted via mobile

    Staying just to catch 7 a.m flight. I have no time in town.

    Stayed in May 2025

  • Reviewed: 21 May 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Aircond too hot

    Stayed in May 2025

  • Reviewed: 21 May 2025

    8.0
    nice and comfortable
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 4 nights

    room size and never change the towel daily

    Towel not change daily and room a bit small

    Stayed in May 2025

  • Reviewed: 20 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    room very small

    location

    Stayed in May 2025

  • Reviewed: 13 May 2025

    9.0
    Nice to stay and surrounded by amenities
    • Business trip
    • Solo traveller
    • Standard Twin with Window
    • Stayed 2 nights
    • Submitted via mobile

    Small room could be too small though

    New and clean. Lighting are bright and lively.

    Stayed in May 2025

  • Reviewed: 12 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin with Window
    • Stayed 3 nights
    • Submitted via mobile

    Room quite small

    Clean room, good ambiance, nice location & decent breakfast.

    Stayed in May 2025

  • Reviewed: 12 May 2025

    9.0
    Great location, convenient & nice room.
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing. All good.

    Location was superbly convenient. Walking distance to convenience stores, seafood restaurants, cafes. Premise has a cafe with good coffee & breakfast deals, Helpful staffs, clean nicely simple designed room.

    Stayed in May 2025

Showing 1 – 25

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