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  5. Reviews of ACJ Residence @ Beside Cititel Hotel

Reviews of ACJ Residence @ Beside Cititel Hotel 5 stars

Lot 79, Third Floor, Block I, Asia City Beside Cititel Hotel, 88000 Kota Kinabalu, Malaysia

#3 of 168 hotels in Kota Kinabalu

Guests' Choice

Review score

Based on 337 hotel reviews

9.5

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.2

  • Facilities

    9.5

  • Staff

    9.7

  • Value for money

    9.6

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 26 August 2025

    10
    Exceptional
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    No issues ..all good Better signage re finding it

    No issues at all Bit hard to find Thoroughly recommend

    Stayed in August 2025

  • Reviewed: 16 August 2025

    9.0
    Great stay with great staff
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed mattress was a little on the softer side than our preference.

    The staff were very proactive and communicated how to get to the hotel few days in advance of the booking. They gave good and clear direction on how to get there. Room was clean, amenities were available (slippers, soap, water) and generally a present stay.

    Stayed in August 2025

  • Reviewed: 12 August 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great position . Super helpful

    Stayed in August 2025

  • Reviewed: 29 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night
    • Submitted via mobile

    This is a residence, not a hotel. Be ready to walk up 3 flights of stairs with your bags. Rooms are great, but there are no extras like a pool or restaurant. We were very happy

    Very nice rooms and super helpful staff. Shower was great! What you see in the pictures is exactly what you get. It is walking distance to most attractions and lots of restaurants and shops right in the area. We enjoyed our stay very much!

    Stayed in July 2025

  • Reviewed: 27 July 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Almost all movies/tv shows on astro TV doesnt work Netflix is not available

    Room is clean and i really like the toilet and the internet cobnection

    Stayed in July 2025

  • Reviewed: 24 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    staircase : no lift

    clean and cozy

    Stayed in July 2025

  • Reviewed: 24 July 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    A bit small but enough.

    Small but clean and well equipped with everything a traveller needs. 3 power outlets with 220 and 110v(out standing), charging kits with different adapters. There's even a luggage scale in the hallway. A staff meeting at ground floor and handed the keys, then total self service. But, the owner sent messages every now and then asking if everything is ok. Very helpful and nice.

    Stayed in July 2025

  • Reviewed: 5 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Perfectly relaxing

    Stayed in July 2025

  • Reviewed: 2 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Didn't care much for Kota Kinabalu, dirty city centre area and not very pedestrian friendly.

    Comfortable room with modern facilities.

    Stayed in June 2025

  • Reviewed: 26 June 2025

    10
    Exceptional
    • Business trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Luxury

    Stayed in June 2025

  • Reviewed: 9 June 2025

    10
    Spacious, clean rooms
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful clean room, lovely owners made it very easy with good communication on whatsapp, close location to waterfront - great!

    Stayed in June 2025

  • Reviewed: 1 June 2025

    10
    Excellent. Impressed by the daison hairdyer provided
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    No windows

    The environment and the service was perfect.

    Stayed in June 2025

  • Reviewed: 15 May 2025

    10
    Fantastic
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    There is nothing I can say

    They have thought about everything that you might need - from having umbrellas to coffee in the room to different types of plugs and power banks for the phone.

    Stayed in May 2025

  • Reviewed: 13 May 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    standards of cleanliness is very good 💯

    Stayed in May 2025

  • Reviewed: 12 May 2025

    10
    Still ok with less luggage!
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    No lift, need to walk up 3 storey

    Clean and nice!

    Stayed in May 2025

  • Reviewed: 7 May 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room at ACJ residence was very comfortable with great facilities such as electric blinds, movie streaming on the TV and great shower. The hosts are welcoming, very helpful and responsive over WhatsApp. We stayed here twice during our stay in Borneo and we're very pleased both times. The property is in a good location and is walking distance to the night market and ocean as well as in a good pickup area for tours. I would definitely recommend this property.

    Stayed in May 2025

  • Reviewed: 6 May 2025

    10
    Amazing place to stay in KK! Top 10/10
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 4 nights

    I liked everything.

    I liked the room, the location and the amazing communication from the hosts. The WiFi works perfectly, nice and hot shower and comfy bed. Location-wise; it is great, lots of resturants nearby, a local gym, currency exchage and pharmacy.

    Stayed in May 2025

  • Reviewed: 2 May 2025

    10
    Amazing place to stay. Everything is spot on. An absolute 10/10.
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights

    I liked everything.

    Amazing bright and spacious room, which has everything you need. Very high tech and comfortable. The bed is great, the desk is very useful for work, and everything is spotlessly clean. The staff is lovely and very helpful.

    Stayed in April 2025

  • Reviewed: 28 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very central in the older part of town (can use the elevated walkways to get around) Clean and modern rooms Quick response to questions

    Stayed in April 2025

  • Reviewed: 27 April 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We had a great time at ACJ residence. The room was very clean, well organized and comfortable. The location is perfect. Communication was great

    Stayed in April 2025

  • Reviewed: 23 April 2025

    10
    Excellent and exceptional service communication high quality
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything was exceptional before arrival messages to give details on location very detailed great service when I arrived they had someone meet me as it was night carry my luggage checked to make sure everything was okay when got to my room and still providing excellent service this is one of the best places I have stayed at that go out of their way even up to check out so very helpful highly recommended to stay here the little touches that are added to the room amazing as well charging equipment ect plus bonus

    Stayed in April 2025

  • Reviewed: 23 April 2025

    9.0
    Comfy room, attention to detail from staff
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The location and building aren't very nice but it's close enough to the centre and to the seaside, and you can get a grab easily.

    The room is very comfortable and clean. There is coffee, tea, and water constantly getting replenished. The staff was very helpful. Big plus - very good channels on tv , including HBO.

    Stayed in April 2025

  • Reviewed: 20 April 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great fast response when I realised I stuffed up my booking date, thanks heaps!

    Stayed in April 2025

  • Reviewed: 18 April 2025

    10
    A nice stay
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    NA

    The room was clean and had necessary amenities

    Stayed in April 2025

Showing 1 – 25

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