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  5. Reviews of A Residence @ Between Hilton & Cititel Hotel

Reviews of A Residence @ Between Hilton & Cititel Hotel 4 stars

Lot 28, Second Floor, Block D, Asia City Between Hilton and Cititel Hotel, 88000 Kota Kinabalu, Malaysia

#5 of 168 hotels in Kota Kinabalu

Guests' Choice

Review score

Based on 224 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    8.8

  • Facilities

    9.5

  • Staff

    9.6

  • Value for money

    9.4

  • Free WiFi

    9.5

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Showing 1 – 25

  • Reviewed: 23 August 2025

    10
    Perfect stay and very helpful staff!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Extremely modern and clean, great shower!

    Stayed in August 2025

  • Reviewed: 5 August 2025

    9.0
    Comfortable stay for one person or a couple
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bath using see through glass

    The staff was really helpful

    Stayed in August 2025

  • Reviewed: 19 July 2025

    10
    Spotlessly clean, comfortable bed.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Spotlessly clean, comfortable bed , soft pillows.

    Stayed in July 2025

  • Reviewed: 13 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    I like and enjoy it all!

    Stayed in July 2025

  • Reviewed: 4 July 2025

    10
    A Hidden Gem Between Hilton & Cititel – Loved My Stay
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The only slight inconvenience was the stair access, but it didn’t bother me much

    My stay at A Residence was absolutely enjoyable. The room was warm, stylish, and thoughtfully arranged with everything you might need for a comfortable night. I loved the small gestures — the air conditioner was already running when we arrived, and they provided useful extras like a powerbank, space to store our luggage, several bottles of drinking water, and extra toiletries. The service was truly commendable. Shortly after check-in, the host sent a message to ask if everything was satisfactory — a rare courtesy that really stood out. The room came with excellent features, including efficient air conditioning, a strong shower, a spotless bathroom, a secure drawer, and a fridge. The location is very convenient for moving around Kota Kinabalu. One thing to note is that there’s no lift, so you’ll need to use the stairs to reach your room. It wasn’t a major issue, just something to keep in mind. There was also a bit of noise from a nearby pub on the first night, but they had already provided earplugs, which was a thoughtful touch. Overall, a clean, cozy, and well-managed place to stay. I’d definitely recommend it to anyone visiting KK.

    Stayed in July 2025

  • Reviewed: 19 June 2025

    9.0
    Clean, comfortable room, strategic location.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staircases to get to the room. Not suitable for elderly. It is good that they have a separate shower and toilet, but the size of both for us are a bit small.

    Comfortable stay, clean room, and very attentive team. This hotel went above and beyond to meet the guests'needs. Eateries and shops are close by. Walkable to the seafood shop and Filipino market

    Stayed in June 2025

  • Reviewed: 13 June 2025

    8.0
    Very beautiful room,but no lift service
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    No lift at the hotel, no reception or waiting area. You will have to carry your own luggage to second floor.

    The rooms are small but very good, and very beautifully decorated like 5 star hotel rooms, with modern European design.

    Stayed in June 2025

  • Reviewed: 2 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 1 night
    • Submitted via mobile

    Maybe, it's at 2nd floor and might be difficult if you are bringing someone who have bad knees

    I like the cleanliness and how easy it is to check in and check out. All the staffs are also fast to help. The guidance through WhatsApp since booking until check out really makes me happy and overall make the experience better and easier for me. Thank you !

    Stayed in June 2025

  • Reviewed: 8 May 2025

    10
    Comfy, clean stay in modern facilities near the city centre
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    It is a bit unclear on booking.com which room is which, but I imagine they are all great! Location means there are 2 flights of stairs (no elevator) and the street / church can be heard in the rooms on weekend. But it wasn't *too* loud, just audible, and the provision of ear plugs meant it did not bother us. :)

    Lovely small boutique hotel-style residence. They have 6 rooms in total, each newly renovated, clean, modern, and full of high-quality amenities (toiletries, slippers, tea etc.). Comfy bed and large rain-shower. Staff were wonderful and helpful: we booked last minute and they were able to help us immediately! Location close to good seafood restaurants and quite central.

    Stayed in May 2025

  • Reviewed: 14 April 2025

    10
    Exceptional
    • Solo traveller
    • Large Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was clogging n shower hose was kinking

    Room was beautiful and well maintained and has all that is needed for a great nights stay

    Stayed in April 2025

  • Reviewed: 8 March 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great stay and close to a good food market

    Stayed in March 2025

  • Reviewed: 27 February 2025

    9.0
    Amazingly surprised with the internal room
    • Business trip
    • Solo traveller
    • Large Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Not much except the location to access the room / hotel. Others are all good!

    All items inside the room was amazing…the owner know what a traveller needs while travelling..salute!

    Stayed in February 2025

  • Reviewed: 27 February 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything. It's spacious, cozy, perfect place to just

    Stayed in February 2025

  • Reviewed: 4 January 2025

    10
    Great stay in Kota Kinabalu
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The only thing that makes this place a bit uncomfortable is the fact that they don’t have the elevator to get upstairs which could be a problem if you’re travelling with heavy luggage.

    I really loved the location and the room. It was very clean and everything worked perfectly. The staff is very responsive and helpful from the moment of the booking until checkout. They let us leave our luggage in the morning before checking in at 3pm. The area is full of cafe, restaurants, small shops and massage places.

    Stayed in January 2025

  • Reviewed: 28 November 2024

    9.0
    Cozy, squeaky clean and posh.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The location is a bit turn off as you have to go through food stalls, with dodgy vibe. But the room is exceptional that it compensates this issue. Another thing is it is on the second floor which is quite a hustle, have to consider for people who is disabled or wheelchair bound. Luggages are not a problem as the staff will assist.

    Super posh and clean! Staff is there to assist 24/7 Chat is very reponsive and meet your needs! Dont be fooled by the location and the groundfloor

    Stayed in November 2024

  • Reviewed: 26 November 2024

    8.0
    Was good.
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Sorry to say but the location.

    Sorry, I didn't had breakfast there. Location is poor, basically my friend's mood was down by seeing the location but the room were on top nitch.

    Stayed in November 2024

  • Reviewed: 2 November 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    No elevator😅

    Clean

    Stayed in October 2024

  • Reviewed: 29 October 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 2 nights
    • Submitted via mobile

    - Excellent service and fast responding. - Room is excellent and very clean. - Parking is provided. - Check in and check out are very easy and quick. - Staffs are very kind and friendly and always checking on our needs during our staying.

    Stayed in October 2024

  • Reviewed: 25 September 2024

    10
    Comfortable and clean
    • Business trip
    • Couple
    • Large Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Clean look expensive

    Stayed in September 2024

  • Reviewed: 12 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    1. Owner reacts prompt on any whatsapp message, sent helpful information in advance. Very nice and helpful 2. Rooms are brand new (Sept. 2024) and clean. High standard equipped. 3. Aircon is not noisy and not blowing straight onto bed, so very comfortable 4. Fridge working well. Cabinet of fridge is totally enclosed, so we let front door of cabinet open for ventilation 5. Shower, toilet very good and clean. Mirror even has anti-fog heater 6. No elevator, 2 nd floor. Staff organized to bring our luggage up/down 7. restaurants and a bar (pass through street food Chinese restaurant) just next to the entrance of staircase. Lumpsum: highly recommended

    Stayed in September 2024

  • Reviewed: 24 August 2024

    9.0
    It is good to choose this stay if you don’t mind a bit noisy at night
    • Leisure trip
    • Couple
    • Large Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room is not sound proof, there has a KTV or Karaoke at downstairs so you might hear some music at night

    Clean, stuff service, location and price

    Stayed in August 2024

  • Reviewed: 2 August 2024

    10
    Great location. Clean. Modern.
    • Leisure trip
    • Solo traveller
    • Large Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Everything was perfect!

    Absolutely the best place to stay. Staff extremely attentive. The place was spotless. Stay here when you come to KK.

    Stayed in August 2024

  • Reviewed: 3 July 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nil

    Nice deco

    Stayed in July 2024

  • Reviewed: 21 June 2024

    8.0
    Rooom
    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bugs coming out maybe from the shower floortrap

    No breakfast provided

    Stayed in June 2024

Showing 1 – 25

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