Reviews of The Residences at Hacienda Encantada 5 stars
Carretera Transpeninsular km 7.3, 23450 Cabo San Lucas, Mexico
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Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewThe hotel location was good, also the view and restaurants where better than expected.
I feel like I was scammed. I booked a 2 bedroom villa with a private pool and Jacuzzi. If you go to the listing on booking it clearly states private pool and shows a private pool on the photos. When i arrived they but me in a two bedroom with a pool. When I showed them the reservation the from desk manger Estefania was very rude and spoke to me like i was trying to get a free room. Like I didnt just pay $1,200 per night for the room that I showed them I had booked. She said she would be able to upgrade my room for additional $100 per night. I was not a problem with the price but fact that we where treated poorly by Estefania as if she didnt give a damn about our concern and only wanted to prove us wrong instead of being more understanding and apologizing about the room mix up.
Reviewed: 19 January 2024 · Stayed in January 2024
Verified reviewAlthough breakfast and lunch on the all-inclusive package were good, all four nights of dinner at different restaurants were VERY disappointing. Food was not tasty and service was problematic. For the price, we had reason to expect a better experience. This was my second year in a row that I visited this property and I will not return and do not recommend it.
Dear Debbie. We are sorry to hear that your experience was not 100% pleasant. Your comments are very important to us and will be taken under consideration in order to improve our services. Sincerely
Reviewed: 30 March 2023 · Stayed in March 2023
Verified reviewReviewed: 26 September 2022 · Stayed in September 2022
Verified review