Reviews of Secrets The Vine Cancun - All Inclusive Adults Only 5 stars
Boulevard Kukulcan Km 14.5 Retorno del Rey Lote 38 & 38B, 77500 Cancún, Mexico
Loading
Guests also reviewed these properties:
Lucca, Italy
Madrid, Spain
Ajaccio, France
North Conway, United States
Kirkby in Ashfield, United Kingdom
Carcassonne, France
Rokytnice nad Jizerou, Czech Republic
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewAll of the food was exceptional. The staff was extremely attentive.
Long wait times at some restaurants with open tables
Dear Graham, Thank you for sharing your review with us through this mean. We are thrilled to hear that you enjoyed your stay at the resort. It is a pleasure that you found the food exceptional, and we are happy that you received very good service. At the same time, we would like to inform you that in our all-inclusive concept, restaurant reservations are not required, and it is served on a first-come, first-served basis, please be certain that the food and beverage team is doing everything possible to provide the service as quickly as the operation allows us. Thank you once again for choosing to stay with us, and we will be ready with open arms when you arrive again. Best regards, Berenice Reyes E-Concierge
Dear Graham, Thank you for sharing your review with us through this mean. We are thrilled to hear that you enjoyed your stay at the resort. It is a pleasure that you found the food exceptional, and we are happy that you received very goo… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewTreated like royalty, with a room upgrade and champagne on arrival; friendly, helpful and attentive staff; sweeping views from our room. Dining options are good, all the drinks are premium.
Dear Simon, We sincerely appreciate that you have taken the time to rate and share your comments about your stay in our resort. We are thrilled to know your room upgrade, champagne, service and dinning options were worthy of 5-stars. Our team looks forward to welcoming you back in the not -so -distant future. Best regards, Berenice Reyes E-Concierge
Dear Simon, We sincerely appreciate that you have taken the time to rate and share your comments about your stay in our resort. We are thrilled to know your room upgrade, champagne, service and dinning options were worthy of 5-stars. Our … Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe staff were incredibly attentive, kind, helpful, and made the stay great. Stunning views from the room and a great atmosphere. The balcony was gorgeous and spacious. Very very clean. Onsite doctor for emergencies which is really helpful. Onsite restaurants were lovely.
The buffet ice beds could have been cooler to make some of the food more cold or put behind a refrigerated door. However, this was common in most of the 5 star resorts in Mexico. I just found it unusual as an Australian whose country has very strict food laws and regulations.
Dear Lauren, Many thanks for taking the time to share your words and observations following your recent stay with us at Secrets The Vine Cancun. Our guest's feedback is truly appreciated in our constant commitment to improving our service levels. It is our goal to provide genuine and personal service to all our guests, and we are pleased to have met your expectations during your recent visit. We are also glad to hear that you’ve found the view that characterizes every suite of our resort as breathtaking. Once again, we thank you for posting your note and look forward to having the opportunity to serve you again in the future. Best regards, Berenice Reyes E-Concierge
Dear Lauren, Many thanks for taking the time to share your words and observations following your recent stay with us at Secrets The Vine Cancun. Our guest's feedback is truly appreciated in our constant commitment to improving our serv… Show more
Reviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe quality of the food and restaurants are very good. The food exceeded my expectations. Very few restaurants had any wait time.
I paid extra for an ocean view. Not ocean front, but still a view. There was not one place inside our room where you could see the ocean. We had a suite with a large balcony that wrapped around the whole end of the building towards to lagoon. Could only see the ocean from certain spots on the balcony. Most rooms have glimpses of the ocean but not the large suites. They are on the back of the hotel.
Dear guest, Thank you for your insights following your recent visit. It's a pleasure reading that you enjoyed our gastronomic offer, as our Chefs make a great effort to please a variety of demanding and diverse palates. While we understand your point of view, we wish to clarify that the different rooms and suites we offer with their descriptions are available for reference in our website. Once again, we thank you for taking the time to share your overview with us, and sincerely hope we have the opportunity of being your hosts one more time in the future. Warm regards, Berenice Reyes E-Concierge
Dear guest, Thank you for your insights following your recent visit. It's a pleasure reading that you enjoyed our gastronomic offer, as our Chefs make a great effort to please a variety of demanding and diverse palates. While we unde… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewThe food was delicious! The staff was extremely kind & accommodating.
Greetings, We appreciate you taking the time to share your experience of our resort. We are happy that you enjoyed the outstanding facilities, great service and delicious gastronomy. It is a pleasure to know that we met your expectations. Comments like yours motivate all our team to continue offering the very best of service. We look forward to hosting you again in the future. Best regards, Berenice Reyes E-Concierge
Greetings, We appreciate you taking the time to share your experience of our resort. We are happy that you enjoyed the outstanding facilities, great service and delicious gastronomy. It is a pleasure to know that we met your expectations.… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewEverything about our stay was top notch! The service and food was the best I’ve had at an all inclusive. Rosa was our server each day at Olio and took extra special care of our group. The team of chefs up there made us our own special ceviche each day and treated us like kings. My butlers Hector and Carlos were fantastic as well. Will definitely be back here.
That I had to leave.
Dear Nicholas, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. Furthermore, we have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcoming you back on a future occasion. Best regards, Berenice Reyes E-Concierge
Dear Nicholas, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our servi… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified review5 Star treatment and food is outstanding
Queuing for breakfast. Waiting to be taken to a table. Otherwise excellent
Dear wayne, We sincerely appreciate that you have taken the time to post an overview of your recent stay with us. It's a pleasure reading that you enjoyed our gastronomic offer, as our Chefs make a great effort to please a variety of demanding and diverse palates. Your comments will be shared with our team as motivation to keep up our work. We look forward to having the pleasure of welcoming you back home soon. Warm regards, Berenice Reyes E-Concierge
Dear wayne, We sincerely appreciate that you have taken the time to post an overview of your recent stay with us. It's a pleasure reading that you enjoyed our gastronomic offer, as our Chefs make a great effort to please a variety of … Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewSteakhouse
Lack of sunbeds and the seaweed
Dear Darran, Thank you very much for your feedback, your comments are truly important to us to continue improving the quality of our service we offer to our guests. Please be certain that your feedback has been shared with the departments involved to follow up properly. We sincerely hope we can have the honor of being your host again in a not too distant future. Best regards, Berenice Reyes E-Concierge
Dear Darran, Thank you very much for your feedback, your comments are truly important to us to continue improving the quality of our service we offer to our guests. Please be certain that your feedback has been shared with the departments… Show more
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewBreakfast excellent, lunch in Market Cafe excellent also, food in other outlets could be variable. We liked our room, very spacious and comfortable bed. Did the wine tastings on most days, the Mexican wine tasting on Fridays not to be missed. The staff on the whole are all excellent.
Some of the food outlets like Dragons and Nebbiolo could be a bit variable. Vietnamese food in Dragons quite poor, more herbs in the rolls and veg in the Vegan pho(we're not Vegan). Nebbiolo seafood dish could do with some carbs instead of the single thin slice of garlic bread, malanzane and the mussels excellent. New chef at sea salt producing some excellent dishes. Olio pretty good too. Bluewater can be great when you get all your sides hot.
Dear Alistair, We are so happy you came back for an 11th stay and took the time to share your experience with us. It is a pleasure to hear that you were able to fully enjoy your visit, and we truly appreciate your detailed comments regarding the food. Please be certain that your comments will not be overlooked, and we will share them with our Food and Beverage team to ensure we maintain our usual high standards. Furthermore, we will be here with a warm welcome when you return. Best regards, Berenice Reyes E-Concierge
Dear Alistair, We are so happy you came back for an 11th stay and took the time to share your experience with us. It is a pleasure to hear that you were able to fully enjoy your visit, and we truly appreciate your detailed comments regard… Show more
Reviewed: 25 April 2025 · Stayed in March 2025
Verified reviewEverything
Nothing
Dear Sharon, Thank you for choosing our resort, your review brightened our day, thank you for your kind words. We look forward to welcoming you again in the near future. Best regards, Berenice Reyes E-Concierge
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewBruce was excelent
the service
Dear Foreste, Thank you for sharing your feedback here. Your comments are truly valuable for us, and please be certain that we have shared them with the team as these allow us to improve our service levels and product. We appreciate your kind comment about Bruce excellent service, and we will be glad to congratulate him on your behalf for being exceptional. We sincerely hope we can have the honor of being your host again in a not too distant future. Best regards, Berenice Reyes E-Concierge
Dear Foreste, Thank you for sharing your feedback here. Your comments are truly valuable for us, and please be certain that we have shared them with the team as these allow us to improve our service levels and product. We appreciate your… Show more