Reviews of Grand Decameron Los Cabos, A Trademark All-Inclusive Resort 4 stars
Boulevard Malecon, 23405 San José del Cabo, Mexico
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Reviewed: 16 July 2025 · Stayed in May 2025
Verified reviewThe staff and food were incredible
It was a little old, some of the facilities were worse for wear
Dear Mr. Haas, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff and food to be incredible, as we strive to provide exceptional service and dining options for our guests. Your feedback regarding the facilities is valuable, and we will certainly take it into consideration as we continue to enhance our offerings. We hope to have the opportunity to welcome you back in the future, where we aim to provide an even more enjoyable stay. Thank you once again for your comments. Best regards Alejandro Castillo Guest Services
Dear Mr. Haas, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our staff and food to be incredible, as we strive to provide exceptional service and dining options for our guests. You… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe cost. You get what you pay for.
The food was just OK at best, not much flavor. Service was slow at the buffet. Again, you get what you pay for. This was a last minute booking and cost was reasonable for the level of service and quality of food and drinks.
Dear Mr. Robert, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your acknowledgment of the value offered at our resort. Your comments regarding the dining experience have been noted, and we will strive to enhance the flavors and service quality in our buffet. We are committed to providing our guests with a memorable experience, and your insights are invaluable in helping us achieve this goal. We hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations. Best regards Alejandro Castillo Guest Service Manager
Dear Mr. Robert, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your acknowledgment of the value offered at our resort. Your comments regarding the dining experience have been noted, and we … Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewLocation!
Hard to contact property from United States. Need to be more accessible.
Dear Brykeesha, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hospitality amazing and that we were able to accommodate your emergency changes. Your feedback regarding accessibility is invaluable, and we will certainly take it into consideration as we strive to enhance our communication channels. We hope to welcome you back in the future, where we will continue to provide you with exceptional service and a memorable stay. Best regards Alejandro Castillo
Dear Brykeesha, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hospitality amazing and that we were able to accommodate your emergency changes. Your feedback regarding accessibi… Show more
Reviewed: 13 July 2024 · Stayed in July 2024
Verified reviewThere is nothing that I think is good
The hotel's image is judged by some unfriendly staff.
Thank you for your feedback, HEE HO. We are sorry to hear about your experience with the unfriendly staff at Grand Decameron Los Cabos. We appreciate your input and will work on improving in this aspect. Your feedback helps us provide a better stay for our guests.
Thank you for your feedback, HEE HO. We are sorry to hear about your experience with the unfriendly staff at Grand Decameron Los Cabos. We appreciate your input and will work on improving in this aspect. Your feedback helps us provide a bet… Show more
Reviewed: 26 June 2024 · Stayed in June 2024
Verified reviewThe staff
The food is just okay
Dear Rafaela, thank you for your valuable feedback Decameron Los Cabos. We are glad to hear you appreciated the staff. We have noted your comments about the food and will address them accordingly. We hope to welcome you back in the future. Thank you!
Dear Rafaela, thank you for your valuable feedback Decameron Los Cabos. We are glad to hear you appreciated the staff. We have noted your comments about the food and will address them accordingly. We hope to welcome you back in the future. … Show more
Reviewed: 29 May 2024 · Stayed in May 2024
Verified reviewThe staff was exceptional. Seemed genuinely interested in making the guests visit pleasant. Very attentive and professional.
The bars stocked lower grade liquor. I would not have minded to pay extra for the option of a top-shelf cocktail. This wasn't an option unfortunately
Thank you for sharing your positive experience at Decameron Los Cabos! It sounds like you had a wonderful time enjoying the entertainment, pool staff, food, and the excellent service provided by the whole staff. We are glad that your overall experience was really positive and that you were able to enjoy many aspects of our property and our service, please be assured that your feedback has been shared, and we will take corrective actions in the areas that we need to improve. Thank you again for your review and your feedback, we hope to be honored with your visit once again soon.
Thank you for sharing your positive experience at Decameron Los Cabos! It sounds like you had a wonderful time enjoying the entertainment, pool staff, food, and the excellent service provided by the whole staff. We are glad that your overal… Show more
Reviewed: 19 May 2024 · Stayed in April 2024
Verified reviewComfortable bed and good air conditioning in unit. Nightly entertainment outside our patio door!
Layout of rooms; access was confusing to get to entry of room. Property need upgrades. Didn’t seem cleaned; water rings on dresser. Most food. Check-in staff rude and seem selective as to who is checking in as to how they treat you.
Thank you so much for taking the time to leave us a comment. We appreciate your very specific feedback and will make sure to check this out with the related areas in order to make the necessary improvements, be assured that we sent your comments and suggestions to the respective heads of departments involved, and actions will be taken to address all your concerns. We hope for you to give us another opportunity and come back. Guest Service Manager.
Thank you so much for taking the time to leave us a comment. We appreciate your very specific feedback and will make sure to check this out with the related areas in order to make the necessary improvements, be assured that we sent your com… Show more
Reviewed: 6 May 2024 · Stayed in May 2024
Verified reviewThe property is well located 20 mins from the airport close to a supermarket and other hotels
To be an all inclusive, food offering was pretty limited, no options for milk, no bottled water, waiters will add mil to your coffee without even asking, in general poor service.
Thank you for sharing your experience at Royal Decameron Los Cabos. It's great to hear about the convenient location, but disappointing about the limited food options and poor service. Your feedback will surely help us to improve ur service.
Thank you for sharing your experience at Royal Decameron Los Cabos. It's great to hear about the convenient location, but disappointing about the limited food options and poor service. Your feedback will surely help us to improve ur ser… Show more
Reviewed: 27 April 2024 · Stayed in April 2024
Verified reviewReviewed: 19 April 2024 · Stayed in March 2024
Verified reviewOmelettes were delicious. The menu changed daily to feature items. Staff were friendly and polite. Loved our room and the balcony and the locking safe. The reservable restaurant was a nice dinner. There is a supermarket, Starbucks and more only a short block away if you forget to pack anything! Short Uber ride into town. The restaurants in town are very expensive making the resort food excellent value.
More towels in the room would have been nice. We were unclear about signing in and returning the pool towels- don’t get charged for not returning towels!
Hi Theresa! Thank you for sharing your magnificent comments and perceptions with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation.
Hi Theresa! Thank you for sharing your magnificent comments and perceptions with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass ever… Show more
Reviewed: 23 February 2024 · Stayed in February 2024
Verified reviewRight on the beach, friendly staff, good food, professional photographer they offer did a great job!
The pool water could have been cleaner
Thank you for sharing your experience at Royal Decameron Los Cabos. It's great to hear that you enjoyed the beach location, friendly staff, and good food. We'll pass on the feedback about the pool water to ensure improvements. Your kind words about the professional photographer are appreciated!
Thank you for sharing your experience at Royal Decameron Los Cabos. It's great to hear that you enjoyed the beach location, friendly staff, and good food. We'll pass on the feedback about the pool water to ensure improvements. Your kind wor… Show more
Reviewed: 20 January 2024 · Stayed in November 2023
Verified reviewNice complexe, not to big
Beautiful beach, but not swimmable
Dear Beatrice, We are happy to learn your stay at our beautiful resort was enjoyable. We are proud to read our team delivered excellent service and pampered you; we always strive to make your stay memorable. I also want to thank you for mentioning those moments when you did not feel completely happy or satisfied. I understand that these small details can outweigh your experience. Allow me to let you know your kind feedback allows us to enhance to reach our primary goal, your satisfaction. We are grateful for your visit and look forward to welcoming you again soon, Kind Regards Cecilia Arreola Guest Service Manager
Dear Beatrice, We are happy to learn your stay at our beautiful resort was enjoyable. We are proud to read our team delivered excellent service and pampered you; we always strive to make your stay memorable. I also want to thank you for … Show more
Reviewed: 8 January 2024 · Stayed in January 2024
Verified reviewReviewed: 23 December 2023 · Stayed in December 2023
Verified reviewReviewed: 14 November 2023 · Stayed in November 2023
Verified reviewFriendly staff, good food and beautiful atmosphere
Pillows was hard
Dear Ulpan, Thank you for sharing your magnificent comments and perceptions with us. We are grateful to read that our service was outstanding, every day our magnificent collaborators constantly work to reach our goals, to surpass every guest's expectation. We appreciate your very specific feedback and will make sure to check this out with the related areas looking to improve any perception of lack of service. Warmest Regards Cecilia Arreola Guest Service Manager
Dear Ulpan, Thank you for sharing your magnificent comments and perceptions with us. We are grateful to read that our service was outstanding, every day our magnificent collaborators constantly work to reach our goals, to surpass every gue… Show more
Reviewed: 12 November 2023 · Stayed in November 2023
Verified reviewAwesome staff, great service. Not much people around so it was a very personal treatment. Food is good, available throughout all day and different options daily, stayed for a whole week and never got bored of food. Daily activities to join, with friendly entertainers.
Alcohol they use at some of the bars is really cheap, sticked with beer and micheladas. Hotel room bathroom share a glass door for both the shower and the toilet, not comfortable for sharing rooms. Pools close a little early.
Dear Guest, We are happy to learn your stay at our beautiful resort was enjoyable. We are proud to read our team delivered excellent service and pampered you; we always strive to make your stay memorable. I also want to thank you for mentioning those moments when you did not feel completely happy or satisfied. I understand that these small details can outweigh your experience. Allow me to let you know your kind feedback allows us to enhance to reach our primary goal, your satisfaction. We are grateful for your visit and look forward to welcoming you again soon. Best regards, Cecilia Arreola Guest Service Manager
Dear Guest, We are happy to learn your stay at our beautiful resort was enjoyable. We are proud to read our team delivered excellent service and pampered you; we always strive to make your stay memorable. I also want to thank you for men… Show more
Reviewed: 28 September 2023 · Stayed in September 2023
Verified reviewReviewed: 1 August 2023 · Stayed in July 2023
Verified reviewJuan the bartender was very nice
I didn’t like anything . Don’t waste your time booking this resort. No entertainment for guest. Food was horrible they were serving raw bread ( not many food option for buffet) and drinks ( watered down alcohol) . Only one restaurant ( food was tasteless) open as the other location was being renovated. You can’t bring your food to your room and there’s no room service available. We had to request wash cloths at front desk .
Dear Melissa, Your opinion it's very important to us at Royal Decameron Los Cabos. We are sorry to read that we didn't fulfill your expectations and be certain that we are analyzing your feedback to improve our service. It would have been very helpful if you could let us know about the raw bread you mentioned since this is not typical of us. We have both restaurants open now, like you mentioned we made renovations in order to have better facilities for our guests. We will be more than pleased to have you back at our resort in a near future and try to change your impression about us. Best regards Cecilia Arreola Guest Service Manager
Dear Melissa, Your opinion it's very important to us at Royal Decameron Los Cabos. We are sorry to read that we didn't fulfill your expectations and be certain that we are analyzing your feedback to improve our service. It would h… Show more
Reviewed: 6 July 2023 · Stayed in June 2023
Verified reviewI am overwhelmed with exceeded expectations. The preparation of the meals at the buffet line was thoughtful and beautifully displayed. The variety and themed food gave us many options. Luna Restaurant on property is lovely and delicious as well. A tip was the least we could do in exchange for the wonderful service. There’s a bartender at the pool, and music or activities rotate throughout the day. The week we were there was low key. So peaceful. You could hear the clash of the ocean waves lingering by the pool. The scheduled entertainment every evening was something I looked forward to. The quality of the mariachi singers was top-notch authentic. The intention and details of Decameron is 100%.
I’m pleased with service all around
Dear Jason, Thank you for your positive feedback, we will share your comments with all our staff. Your well-being and exceeding your expectations will always be our first goal and our team members are willing to pamper you. We look forward to welcoming you back in the near future at this your hotel Royal Decameron Los Cabos. Warmest Regards, Cecilia Arreola Guest Service Manager
Dear Jason, Thank you for your positive feedback, we will share your comments with all our staff. Your well-being and exceeding your expectations will always be our first goal and our team members are willing to pamper you. We look forward… Show more
Reviewed: 12 May 2023 · Stayed in February 2023
Verified reviewReviewed: 6 May 2023 · Stayed in May 2023
Verified reviewFriendly staff, lots of choices at Buffet, nice location to walk to some restaurants, grocery store. pharmacy and spa's for massage. Shower always had hot water.
Dear Sydney, We are happy to learn your stay at our beautiful resort was enjoyable. We are proud to read our team delivered excellent service and pampered you; we always strive to make your stay memorable. On behalf of the Royal Decameron Los Cabos, it was a pleasure to be your host and we are looking forward to having you back in a near future. Kind regards and have a lovely day. Cecilia Arreola Guest Service Manager.
Dear Sydney, We are happy to learn your stay at our beautiful resort was enjoyable. We are proud to read our team delivered excellent service and pampered you; we always strive to make your stay memorable. On behalf of the Royal Decamero… Show more
Reviewed: 27 April 2023 · Stayed in April 2023
Verified reviewReviewed: 11 April 2023 · Stayed in March 2023
Verified reviewBeautiful and friendly
Our room needed work.
Dear Guest, We appreciate your very specific feedback and will make sure to check this out with the related areas in order to make the necessary improvements. Thank you so much for recommending us! Please know that it has been a pleasure to have you as our guest and we will be very happy to see you again and welcome you on your next vacation. Best Regards Cecilia Arreola Guest Service Manager
Dear Guest, We appreciate your very specific feedback and will make sure to check this out with the related areas in order to make the necessary improvements. Thank you so much for recommending us! Please know that it has been a pleasure … Show more