Reviews of Real de Chapala 4 stars

Very clean rooms and nice hotel staff. One of the pools was very nice to use.

The restaurant prices are way too high. We had to wait 45-60 min to receive our food and it wasn’t even right. The other pool was completely empty due to the cold water which made the other pool a bit crowded. Kids were running around the hotel at 11:30pm screaming and again at 7:30am.

Beautiful views

Extremely racist staff against Mexicans even if there Mexican they seem to cater to white folks only

The buffet breakfasts on Friday, Saturday & Sunday were very good.

The meals I ordered from the menu were ok at best. On 2 occasions, the food was cold when served.

Pools were good, I love they have one very cold and another warm. The views to the lake and mountain are magnificent.

Rooms don't have any coffee machines, fridge, even an iron is missing.

Nice setting on Lake Chapala. Room was a good size.

Wi-fi kept disconnecting.

Nice location. Very scenic and offers lots of amenities for the business. Check in was very fast. Housekeeping staff very efficient. The room was very nice, large and had great views. The bed was extremely comfortable with nice large pillows. Restaurant has full service menu and has a wide variety of choices. Staff could have a little better English skills, but we all understood each other. The bar was nice but lacked tonic water and extra dry vermouth. I would definitely stay here again.

Spacious guest rooms. Delicious brunch buffet. Complimentary fruit flavored water in the lobby.

No microwave nor beverage refrigerator

The property is very spacious and the facilities excellent. The pool and hot pool were exceptionally clean and well maintained. Staff were friendly and helpful. Plenty of parking space

Room make up was a little intermittent including availability of appropriate towels.

The location of the hotel is perfect. You can see beautiful Chapala lake sitting at the hotel restaurant. It took us about ~20 min walk to the center of the town. Surrounding neighborhood was safe and beautiful. Our room was a lot spacious compared to average hotel rooms we had stayed over many years.

Hotel was little bit old and not well kept. The restroom at our room had unpleasant smell and shower stall wasn't very clean. Staffs were kind and attentive overall except service at the hotel restaurant was very slow.

The hotel entrance and lobby are nice. The location was good.

The room did not have a mini fridge or a hair dryer or a coffee maker. We were ignored when we sat by the pool so we were unable to order a drink. We were not given an orientation of the hotel. Communication was difficult because staff either ignored us or couldn’t speak any English at all.

Excellent location with amazing lake views and gorgeous sunset.

Hotel rules indicate pets are not allowed. Unfortunately, a supposably "Support dog" was left unattended in the property on 12/30/24. Our room was next door to one whose owners were out past midnight. The dog kept barking loudly and scratched the door; the dog ran out as soon as the owner opened the room door. Owners started to run and yell after the dog thru hallways; staff had to catch him. Night manager asked them very professionally if they would move to another floor since they had received complaints from all other floor guests as well. They were very upset to do so, but they had just dropped off dog off as soon as they checked in, and their luggage were still unloaded. I could not help but think of the dog with all the New Year's fireworks in the area.

Location

Dated amenities, no hair dryer or iron and towels smelled like diesel

A shuttle into Ajijic is needed !!!!!!!!!!!!

No shuttle to Ajijic

We loved our spacious room overlooking the two pools and Lake Chapala. The beds were comfortable. There is a bar and restaurant steps away - both overlooking the lake and the pools. It is a peaceful retreat for those who may want to recharge and relax.

The WI-FI is so bad - really frustrating if you need to get online. The screens on the windows had rips in them so mosquitoes could enter.

The front desk staff and the cleaning ladies were excellent, very helpful and polite. The grounds were beautiful, public bathrooms were very clean, and the pool well maintained. Very relaxing stay enjoying the views.

The rooms were spacious but there was not enough lighting without a center ceiling light. With the lamps on, it still felt dark early evening. The restaurant and bar staff were not attentive to the guests. In several occasions, we sat on the patio or in the pool area and waited for them, tried flagging them over, and even sent someone to let them know we would like to order drinks and watched them stand around chatting with each other instead. There was no one in the restaurant at the time and after half hour of no service, we decided to go somewhere else for drinks. Also, the hotel should set up a coffee station for guests in the lobby since the restaurant staff told us there was no coffee after breakfast time.