Reviews of Hotel Luna De Plata 4 stars
Avenida Mahaual Manzana 25 Lote 2, 77940 Mahahual, Mexico
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat value
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThere was no breakfast or restaurant as advertised at the point of booking
There was no breakfast or restaurant as advertised at the point of booking
Good morning, Mr. Andrew. First of all, we would like to thank you for choosing our hotel for your vacation. We appreciate your comments, as they serve as feedback for improving our services. We regret that we were unable to offer restaurant service during your stay. We will reopen soon, so we look forward to welcoming you back for a more enjoyable stay. Best regards.
Good morning, Mr. Andrew. First of all, we would like to thank you for choosing our hotel for your vacation. We appreciate your comments, as they serve as feedback for improving our services. We regret that we were unable to offer restauran… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewSmall but cozy stay.
Nothing stood out that I didn't like
Good evening Mr. Cuello, it was a pleasure to have you at home and to know that you liked the hotel and that you had fun, we look forward to seeing you soon, best regards
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewNice rooms with ocean views but we paid more for that. Wanted rooms close together but seemed to be the more expensive rooms that were closer. Clean, quiet, nice interior courtyard with numerous plants and trees. Walking distance to everything.
Needed a bar fridge to keep things cold in the room. No ice. No coffee machines in the rooms. Complimentary breakfast was toast and cold coffee. Wi-Fi was a problem could only get it by the check in desk.
Good afternoon Mr. Ratz, thank you for your quick visit, you reserved 2 rooms, 1 standard and 1 junior with an ocean view, clearly they have different prices and they are not close, in the email you sent us you wanted the 2 rooms close by and we replied that the rooms that are close must be of the same level and clearly the change from 1 standard room to 1 junior room generates an extra cost since the junior is larger with a king bed and ocean view, your reservation was for 3 people and in the end there were 4 and we did not charge you for the 4 people and you did not tell us either that there was one more person, at the time of booking on the page it is specified what each room has and I think you did not take the time to read the amenities of each room, none of the accounts have a fridge or coffee maker, as you say the small breakfast is complimentary and the coffee surely got cold in your cup, due to wifi you possibly had it poorly connected on your equipment since we have a very fast wifi And we are one of the few hotels to have fiber optics, if you had mentioned it at reception we would surely have solved it, thank you very much for your visit and best regards
Good afternoon Mr. Ratz, thank you for your quick visit, you reserved 2 rooms, 1 standard and 1 junior with an ocean view, clearly they have different prices and they are not close, in the email you sent us you wanted the 2 rooms close by a… Show more
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 January 2025 · Stayed in December 2024
Verified reviewReviewed: 16 January 2025 · Stayed in December 2024
Verified reviewReviewed: 4 January 2025 · Stayed in October 2024
Verified reviewReviewed: 22 November 2024 · Stayed in November 2024
Verified reviewReviewed: 18 March 2024 · Stayed in March 2024
Verified reviewReception area and that was in the front of the beach.
The bill at the restaurant was 2000 pesos and our tip was 170 pesos, the waiter complained about the amount of the tip saying the people usually give 15% of the bill. He was rude.
Irina: Thank you for your visit, serving you was a pleasure, although it was a short visit. Having shared your feelings in time was important, we know that tipping is an act of generosity and in certain tourist areas of the world there are more common practices. We genuinely apologize for this attitude and hope you continue to have a great trip. Suzette-Mgr on Duty
Irina: Thank you for your visit, serving you was a pleasure, although it was a short visit. Having shared your feelings in time was important, we know that tipping is an act of generosity and in certain tourist areas of the world there are … Show more
Reviewed: 8 March 2024 · Stayed in March 2024
Verified reviewI booked a spacious comfortable room with a great view of the ocean (Junior suite). The hotel itself is located just outside the bubble of cruise ship crowds, so much less busy than otherwise could be. The staff were amazing, and always very helpful, even with knowing minimal Spanish (Thanks Suzette!). I was able to book an amazing personal solo excursion through the hotel to see Lake Bacalar and Chacchoben ruins, highly recommended! Great Italian restaurant as well, for breakfast and dinner, delicious.
All was good
Christopher, We are thrilled to read a GREAT story, our team give their best to listen to you and offer tailored options. We appreciate your comments, cause is the best way we keep exclusive vendors. Thank you for your visit, we feel so content that you discover a bit more of Mexico and yourself! Cheers! Mgr on Duty
Christopher, We are thrilled to read a GREAT story, our team give their best to listen to you and offer tailored options. We appreciate your comments, cause is the best way we keep exclusive vendors. Thank you for your visit, we feel so con… Show more
Reviewed: 7 March 2024 · Stayed in March 2024
Verified reviewIf you want a secluded place but relatively close to the main restaurants and activities, then location is great. 5-7min bike ride or 15-20min from city center. The facility is also clean. My room (#19) was at the top floor and in front of the beach (great views); however, not all rooms are like that. There are many rooms at the back of the hotel. There is an okay restaurant in the hotel; not the best food in town. Had dinner there more out of convenience, not because the food or service were great.
The beach in front of the hotel is not the best. I preferred to rent a bike and go downtown for cleaner beach (they better clean the seawater). Many items were listed in the breakfast menu, but not available: some fruits, yougurt, etc. Additionally, I didn't like the service of one of the owners: the one in the bar. Conveniently on Saturday night, he said the hotel was not accepting credit cards. No signs anywhere to alert the customers. Even though I was a hotel guest, he "suggested" that I walk 10min at night to withdraw money on an ATM! When I refused and complained saying there were no signs of "no credit card today" nor the waitress said anything, he relunctedly charged my room...and came with the machine the very next dinner. My desire was to not eat there any longer, but walking to town at night was not appealing. Overall, he was not the most friendly.
William: Thank you for telling your story, it can always inspire other people. Cleaning sea water is everyone's task with our daily decisions. That is why we use 99% biodegradable cleaning products for your health and that of the sea. We know that each person has unique tastes, so the opportunity to discover a style of accommodation and Mahahual in one walk is fantastic! Choosing between one beach or another... is what maintains the genuine spirit of the trip, leaving your known area and exploring. I hope you have returned home revitalized. Suzette-Mgr on Duty
William: Thank you for telling your story, it can always inspire other people. Cleaning sea water is everyone's task with our daily decisions. That is why we use 99% biodegradable cleaning products for your health and that of the sea. W… Show more
Reviewed: 1 March 2024 · Stayed in December 2023
Verified reviewRight on the beach with nice lounge chairs. I loved that it was a few minutes outside the main strip of beach clubs with all you can drink for the tourists pouring off the cruise ships at the other end. Rooms very clean and nice. I also love that breakfast is included... Talk to the people next door about renting bikes! They are very nice and willing to negotiate.
I find it bizarre that with all of Mahahual TOTALLY EMPTY -- I was the only one in the hotel for a full week. Only a few scattered other guests for a night or 2 -- they REFUSED to negotiate and give me a cheaper price or a slight upgraded room! Maybe they are just worker bees, and indeed I heard that the Italian owners want to give it a posh vibe, but I find that to be very bad business indeed. In the end, I paid a bit more for my room with a beach view and view of the mangroves. Well worth it!
Mary: What a pleasure to read you after so long! I'm glad you remember nice details and the benefits granted. Indeed, our style is in the exclusivity of open space, in serenity for each person. We believe that each place adds its own style and some will perceive it as elegant, others cozy and we are always happy to serve you and give the best...although we understand that there are different tastes. Happy new year...after seeing you before Christmas!
Mary: What a pleasure to read you after so long! I'm glad you remember nice details and the benefits granted. Indeed, our style is in the exclusivity of open space, in serenity for each person. We believe that each place adds its own st… Show more
Reviewed: 21 February 2024 · Stayed in February 2024
Verified reviewOcean right at door step
Could be more clear with billing
Val, thank you so much for your visit, I wish you both have enjoyed opening your eyes with such an amasing sunrise sea front! Will be always a pleasure to have a cup of coffee ready for you! Have a great time of your life! Suzette-Mgr on Duty
Val, thank you so much for your visit, I wish you both have enjoyed opening your eyes with such an amasing sunrise sea front! Will be always a pleasure to have a cup of coffee ready for you! Have a great time of your life! Suzette-Mgr on Du… Show more
Reviewed: 8 February 2024 · Stayed in February 2024
Verified reviewLocation was great, a little bit away from the center, nice, quiet and peaceful. I rented a bike in order to go around faster. The hotel was beautiful, I had the junior suite with beach views, massive balcony with sun beds and a hammock. The bed is very comfy and clean room in general.the service was very nice. Suzette at the front desk is always helpful and available for a chat. This was my favorite stay during my vacation. I highly recommend it.
Shower pressure could have been better but I'm just being very picky lol
Reviewed: 4 February 2024 · Stayed in January 2024
Verified reviewStaff were lovely
Beware the cruise ships
Anthony, Was so quick and great your visit! Wish your visit to Mexico has had a fantastic overall experience. Wish to see you soon! Suzette-Mgr on Duty
Reviewed: 30 January 2024 · Stayed in January 2024
Verified reviewClean place, friendly staff and good Italian restaurant.
Reviewed: 29 January 2024 · Stayed in January 2024
Verified reviewOverpriced, dirty beach, not worth money!
No fridge in room. If you buy some fruits, nice tables in waterfront not for you. Only for restaurant visitors. Staff Suzette inform- You pay for the room, stay in the room!!!!! Want tip? For what?
Reviewed: 22 December 2023 · Stayed in December 2023
Verified reviewReviewed: 10 December 2023 · Stayed in December 2023
Verified reviewBeach and room
A few servicial
Reviewed: 5 December 2023 · Stayed in December 2023
Verified reviewThis hotel is like a fairy tale. We came in december so it was decorated for christmas and it was gorgeous. But the actual wooden structures of the building and the inner courtyard are so charming. They offer free breakfast, which you have a choice from within their main menu. Or you can upgrade if preferred Free unlimited drinking water Accross the road from the hotel is the beach. There is a hotel area in the beach with sunbeds etc which are lovely. The staff were incredible. Suzette was so attentive and honestly such a nice lady. She couldnt do enough for us. The bedroom is very comfortable
The hotel is a little walk away from the main restaurants and bars but this is not a problem as long as youre prepared to walk a little. It will probably be good on the cruise ship days as it will offer more peace.
Reviewed: 28 November 2023 · Stayed in November 2023
Verified reviewEverything. Nice clean room. Comfortable bed, Cable TV. Very nice, helpful staff.Great food in restaurant. Nice little beach in front. Quiet!
Beach seaweed wasn't cleaned up, so laying on the beach got bit by sand fleas. Just bring bug spray!
Reviewed: 15 November 2023 · Stayed in November 2023
Verified reviewTypical Caribbean experience, warm, but loved the fact it was at the beach, within walking distance to restaurants and shops. Very touristy.
I love it.
John, Thank you for a quick visit and kind words. Every guest have a different story, and we are happy to part of yours. Wish you have had a lot of fun during the rest of your trip. Cheers! Suzette-Mgr on Duty