All was good

I booked a spacious comfortable room with a great view of the ocean (Junior suite). The hotel itself is located just outside the bubble of cruise ship crowds, so much less busy than otherwise could be. The staff were amazing, and always very helpful, even with knowing minimal Spanish (Thanks Suzette!). I was able to book an amazing personal solo excursion through the hotel to see Lake Bacalar and Chacchoben ruins, highly recommended! Great Italian restaurant as well, for breakfast and dinner, delicious.

Stayed in March 2024

The beach in front of the hotel is not the best. I preferred to rent a bike and go downtown for cleaner beach (they better clean the seawater). Many items were listed in the breakfast menu, but not available: some fruits, yougurt, etc. Additionally, I didn't like the service of one of the owners: the one in the bar. Conveniently on Saturday night, he said the hotel was not accepting credit cards. No signs anywhere to alert the customers. Even though I was a hotel guest, he "suggested" that I walk 10min at night to withdraw money on an ATM! When I refused and complained saying there were no signs of "no credit card today" nor the waitress said anything, he relunctedly charged my room...and came with the machine the very next dinner. My desire was to not eat there any longer, but walking to town at night was not appealing. Overall, he was not the most friendly.

If you want a secluded place but relatively close to the main restaurants and activities, then location is great. 5-7min bike ride or 15-20min from city center. The facility is also clean. My room (#19) was at the top floor and in front of the beach (great views); however, not all rooms are like that. There are many rooms at the back of the hotel. There is an okay restaurant in the hotel; not the best food in town. Had dinner there more out of convenience, not because the food or service were great.

Stayed in March 2024

I find it bizarre that with all of Mahahual TOTALLY EMPTY -- I was the only one in the hotel for a full week. Only a few scattered other guests for a night or 2 -- they REFUSED to negotiate and give me a cheaper price or a slight upgraded room! Maybe they are just worker bees, and indeed I heard that the Italian owners want to give it a posh vibe, but I find that to be very bad business indeed. In the end, I paid a bit more for my room with a beach view and view of the mangroves. Well worth it!

Right on the beach with nice lounge chairs. I loved that it was a few minutes outside the main strip of beach clubs with all you can drink for the tourists pouring off the cruise ships at the other end. Rooms very clean and nice. I also love that breakfast is included... Talk to the people next door about renting bikes! They are very nice and willing to negotiate.

Stayed in December 2023

Beware the cruise ships

Staff were lovely

Stayed in January 2024

Clean place, friendly staff and good Italian restaurant.

Stayed in January 2024

A few servicial

Beach and room

Stayed in December 2023

The hotel is a little walk away from the main restaurants and bars but this is not a problem as long as youre prepared to walk a little. It will probably be good on the cruise ship days as it will offer more peace.

This hotel is like a fairy tale. We came in december so it was decorated for christmas and it was gorgeous. But the actual wooden structures of the building and the inner courtyard are so charming. They offer free breakfast, which you have a choice from within their main menu. Or you can upgrade if preferred Free unlimited drinking water Accross the road from the hotel is the beach. There is a hotel area in the beach with sunbeds etc which are lovely. The staff were incredible. Suzette was so attentive and honestly such a nice lady. She couldnt do enough for us. The bedroom is very comfortable

Stayed in December 2023

Beach seaweed wasn't cleaned up, so laying on the beach got bit by sand fleas. Just bring bug spray!

Everything. Nice clean room. Comfortable bed, Cable TV. Very nice, helpful staff.Great food in restaurant. Nice little beach in front. Quiet!

Stayed in November 2023

I love it.

Typical Caribbean experience, warm, but loved the fact it was at the beach, within walking distance to restaurants and shops. Very touristy.

Stayed in November 2023

The shower wasn’t working and the beds and pillows were really old

Quiet and relaxing

Stayed in July 2023

The wifi was poor, the tv didn't work enough for subscription tv like netflix due to signal issues, the bathroom sink faucet needs adjustment, it sprays the water so that it gets your shirt and pants wet when you are washing your hands. The restaurant was high priced for the area and the food was generally good. But the cook didn't understand basic things like how to cook a steak medium rare, or how to do eggs over easy. Each room has only one key. This is challenging when one person is somewhere else in the town and you need to get into the room solo. Inside the room, a "junior suite," there was just one room with the bed and a bathroom. That's not a suite. A suite is more than one room. To sit and read, or talk, or watch tv or whatever, one can sit on the bed or in the uncomfortable metal chair at the little vanity. There is no comfortable chair or small couch for sitting and relaxing indoors.

Room was basically good, restaurant was ok but not great, people were very nice and helpful.

Stayed in June 2023

The A/C didnt seem to be big enough for the room´s size, eventhough we had it in the lowest temperature the room never felt cold.

The room had an incredible view, the beach is right in front of the hotel, the staff is unique. Thye have a really good kitchen and the included breakfast is delicious!

Stayed in May 2023

All good

Suzanne was very friendly, very helpful, took care of me very well.

Stayed in March 2023

There were no hammocks although there were beach loungers.

Quiet location away from the loud beach clubs and cruise ships.

Stayed in December 2022

Real challenge with mosquitoes. Would have liked a swimming pool.

Very friendly staff although restaurant staff are not too comfortable interacting with guests. They are willing and just need some more professional training

Stayed in October 2022

nothing. it was a very pleasant one-night stay.

I think I liked everything. from the hot water to the spacious room, the bed was comfortable, they had a long mirror too. bonus! and the wifi was excellent and super-fast. very impressed! The receptionist, I can't recall her name. She did a great job. I arrived really late, and she helped me over the phone to find the hotel. Like she stayed on the phone with me the entire time. that is Excllent service. thank you!

Stayed in November 2022

Great value

Stayed in August 2025

There was no breakfast or restaurant as advertised at the point of booking

There was no breakfast or restaurant as advertised at the point of booking

Stayed in June 2025

Nothing stood out that I didn't like

Small but cozy stay.

Stayed in April 2025

Needed a bar fridge to keep things cold in the room. No ice. No coffee machines in the rooms. Complimentary breakfast was toast and cold coffee. Wi-Fi was a problem could only get it by the check in desk.

Nice rooms with ocean views but we paid more for that. Wanted rooms close together but seemed to be the more expensive rooms that were closer. Clean, quiet, nice interior courtyard with numerous plants and trees. Walking distance to everything.

Stayed in March 2025

The bill at the restaurant was 2000 pesos and our tip was 170 pesos, the waiter complained about the amount of the tip saying the people usually give 15% of the bill. He was rude.

Reception area and that was in the front of the beach.

Stayed in March 2024

Could be more clear with billing

Ocean right at door step

Stayed in February 2024

Shower pressure could have been better but I'm just being very picky lol

Location was great, a little bit away from the center, nice, quiet and peaceful. I rented a bike in order to go around faster. The hotel was beautiful, I had the junior suite with beach views, massive balcony with sun beds and a hammock. The bed is very comfy and clean room in general.the service was very nice. Suzette at the front desk is always helpful and available for a chat. This was my favorite stay during my vacation. I highly recommend it.

Stayed in February 2024

No fridge in room. If you buy some fruits, nice tables in waterfront not for you. Only for restaurant visitors. Staff Suzette inform- You pay for the room, stay in the room!!!!! Want tip? For what?

Overpriced, dirty beach, not worth money!

Stayed in January 2024