Reviews of Hotel Lucerna Hermosillo 4 stars
Boulevard Paseo Rio Sonora Norte#98, Proyecto Rio Sonora, 83270 Hermosillo, Mexico

Loading
Guests also reviewed these properties:
Castle Donington, United Kingdom
Plombières-les-Bains, France
Cornebarrieu, France
Padstow, United Kingdom
Balíon, Greece
Seoul, South Korea
Port Elizabeth, South Africa
Bearspaw, Canada
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThe wifi was very good and the beds are comfortable.
The breakfast which was not included in my type of reservation was overpriced for what you get. It was much cheaper to eat a good breakfast outside the hotel. The staff was Ok compared to other hotels but not the most welcoming compared to other hotels that I have been to in various parts of the world.
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewThe place is nice, location is okay
We couldn’t sleep, the room next door had loud music from 3:00am till we did the check out in the morning. We called the staff around 4:00am and they tried but the music just kept loud. Awful rest.
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewIt was very clean
N/A
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewGreat location, has a gym. Great restaurant, beautiful pool. Very clean.
If you’re a foreign traveler the TV channels are Spanish only and we didn’t see an option to change the language. Other than that it was a great room and great area
Mrs Tracy Thank you for taking the time to share your rating. It's very important for us to know the details we can improve. We hope you'll give us the opportunity to have you as a guest again and change your perspective. Hotel Lucerna Hermosillo
Mrs Tracy Thank you for taking the time to share your rating. It's very important for us to know the details we can improve. We hope you'll give us the opportunity to have you as a guest again and change your perspective. Hotel Lucerna Her… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewClean rooms, friendly and attentive staff, cute pool area with cabanas. The location is safe and easy to access.
We enjoyed everything :)
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewI was impressed, it was nicer than the pictures online. Very clean and classy. The pool and jacuzzi were nice. Good buffet. The staff were great.
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewGood service
Pool was super extra cold
Reviewed: 9 April 2025 · Stayed in March 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewstaff
price
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewClean and friendly staff
Nothing everything was good
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in February 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewclean, good, early check in complimentary
nothing
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in January 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewBeautiful property conveniently located and well appointed. The staff is extremely attentive and friendly. A wonderful team and property so we will be staying with Lucerna again.
We have no negative feedback.
Wow!! Thank you for sharing your experience with us, we are glad you enjoyed your stay, it will be a pleasure having you as our guest anytime. Lucerna Hermosillo Hotel
Reviewed: 22 February 2025 · Stayed in January 2025
Verified reviewReviewed: 17 February 2025 · Stayed in December 2024
Verified review