Reviews of Hotel Hacienda Don Juan 4 stars
Prolongacion Insurgentes 162 Colonia Maria Auxiliadora, 29290 San Cristóbal de Las Casas, Mexico
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Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in March 2025
Verified reviewBreakfast wasn't the greatest.
We didn't care much for the quality of the breakfast.
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewWe loved the old world charm, artifacts, architecture of the property and spaciousness of the rooms. The restaurant was only open for breakfast and each morning we ate there. The fire was lit which created a great atmosphere. It was wonderful to be cool at night and not need ceiling fans and to be able to use blankets.
We knew it was not in the centre of San Chris so needed to use taxis or collectivos to get into the centre. The collectives were easy to get and close to hotel to hail. We would have loved staff to have indicated this to us but as we did not have Spanish tips did not easily flow.. we arrived early evening to find the restaurant not open and it only appe as Red to open Saturd as you night when there were enough people . This did lead to a very interesting experience of eating locally. A bit tricky when one is a vegetarian.
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewLa arquitectura
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewThe facilities vintage look very impressive !
Fine
Reviewed: 15 March 2025 · Stayed in February 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewThe hotel's decor is its highlight - there are numerous antiques that harken back to colonial days. The staff are friendly, welcoming and extremely helpful. The location is about a 25-30 minute walk to town which can be a bit much especially during the heat of the day, but the bus stops right out front and it's easy to hail a cab too. Make sure to negotiate and confirm the price BEFORE starting the cab trip!
The room got extremely cold at night and there isn't any heating except blankets. There is a functioning fireplace in the restaurant however the one in the photos of the rooms is just decorative 🥶 Also there's nothing insulating the noisy rooms - it seems like people are sitting right next to you when they are talking on the phone or with each other.
Reviewed: 6 March 2025 · Stayed in February 2025
Verified reviewAmazing gardens,staff,decoration,comfy beds,shower.... Everything was great
Just a little bit cold at night and a bit far from center
Reviewed: 2 March 2025 · Stayed in March 2025
Verified reviewThe room was spacious and the bed SO comfortable! One of the best we've slept in during our trip and it had a duvet, much needed since the room is quite cold (which is great for sleeping and in general wasn't that bothersome for us). There was purified water in a tap in our room, which was so nice! Helpful and kind staff. The whole place was so beautiful and well decorated.
The TV is as old as they get, why the signal wasnt great and the picture very "moshy". The breakfast takes a long time to be ready (the one with pancakes). The continental is just a bunch of dry, sad pieces of bread - nothing to brag about. The rooms aren't very sound isolated. We had a very loud family in the room beside us, where we could hear them all up until 11pm both nights.
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewIt is like to go back in time to 1900, due to its decoration.
If you want to take a shower early morning, you need to tell the staff so you have hot water.
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewBreakfast was simple but good
Coffe very weak
Reviewed: 4 August 2024 · Stayed in August 2024
Verified reviewA really nice hotel and quiet. The staff was great and helpful.
For breakfast the restaurant had limited options for the menu including coffee, fruit salad, and eggs, since the eggs could only be scrambled with a few options.
Reviewed: 13 July 2024 · Stayed in July 2024
Verified reviewAtmosphere
That they don't take credit cards in the restaurant
Reviewed: 18 June 2024 · Stayed in June 2024
Verified reviewThe Location is far away from the city center. It was not properly clean
Reviewed: 30 March 2024 · Stayed in March 2024
Verified reviewVery thematic colonial style
Location, surroundings Poor or no options for breaksfast… had to look for something to eat outside the hotel.
Reviewed: 13 February 2024 · Stayed in January 2024
Verified reviewReviewed: 20 January 2024 · Stayed in January 2024
Verified reviewFireplace for morning breakfast Quaintness Appreciation for rustic and antique
Wifi Smell in bathroom Limited plug-ins
Reviewed: 30 December 2023 · Stayed in December 2023
Verified reviewReviewed: 4 December 2023 · Stayed in December 2023
Verified reviewCant describe how beautiful this place is. Upon arrival we spent the first 30 minutes taking pictures and videos of every corner. The room was spacious and smelt of winterspice, absolutely delighted. The restaurant has a lovely fireplace they light up at breakfast and dinner. Breakfast was delicious (tried omelette and pancakes called hot cakes here), dinner as well. Parking available on site
Unfortunately there is no heating, therefore the room is freezing late in the night and early morning. The accommodation is a bit far from the city centre, driving may not be the best option because of traffic and difficulties of parking, but collectivos pass just ourside the hotel and it only costs 8 pesos per ride.
Reviewed: 7 November 2023 · Stayed in November 2023
Verified reviewNice place to relax
Reviewed: 17 October 2023 · Stayed in October 2023
Verified reviewWater issues
Reviewed: 10 May 2023 · Stayed in May 2023
Verified reviewIdyllic hotel, garden, and room with a comfortable bed. The location is great as well (short and cheap bus/cab ride). The staff is very friendly. They even provide drinkable water in the room, which is a big plus in San Cristobal. I would stay here again for sure.
Nothing!
Reviewed: 20 April 2023 · Stayed in April 2023
Verified reviewThe pictures advertised are not actualozed, very bad location, it looks like a cheap motel.
Bad location, exterior wall to street in very bad shape, it looks like a cheap motel. Toilet has no cover, the sink are inside the shower! I had to check out earlier and the front desk was rude and dining over the feont desk!