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  5. Reviews of Hotel Hacienda Don Juan

Reviews of Hotel Hacienda Don Juan 4 stars

Prolongacion Insurgentes 162 Colonia Maria Auxiliadora, 29290 San Cristóbal de Las Casas, Mexico

Review score

Based on 31 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.0

  • Location

    8.2

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    9.1

  • Free WiFi

    6.6

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Showing 1 – 25

  • Reviewed: 10 June 2025

    8.0
    Interesting colonial hacienda.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    We didn't care much for the quality of the breakfast.

    Breakfast wasn't the greatest.

    Stayed in March 2025

  • Reviewed: 28 May 2025

    8.0
    Authentic Mexican charm
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    We knew it was not in the centre of San Chris so needed to use taxis or collectivos to get into the centre. The collectives were easy to get and close to hotel to hail. We would have loved staff to have indicated this to us but as we did not have Spanish tips did not easily flow.. we arrived early evening to find the restaurant not open and it only appe as Red to open Saturd as you night when there were enough people . This did lead to a very interesting experience of eating locally. A bit tricky when one is a vegetarian.

    We loved the old world charm, artifacts, architecture of the property and spaciousness of the rooms. The restaurant was only open for breakfast and each morning we ate there. The fire was lit which created a great atmosphere. It was wonderful to be cool at night and not need ceiling fans and to be able to use blankets.

    Stayed in May 2025

  • Reviewed: 24 April 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    La arquitectura

    Stayed in April 2025

  • Reviewed: 31 March 2025

    9.0
    Nice hotel !!
    • Leisure trip
    • Group
    • Basic Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Fine

    The facilities vintage look very impressive !

    Stayed in March 2025

  • Reviewed: 14 March 2025

    8.0
    Friendly Staff But Noisy Frigid Room
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 7 nights
    • Submitted via mobile

    The room got extremely cold at night and there isn't any heating except blankets. There is a functioning fireplace in the restaurant however the one in the photos of the rooms is just decorative 🥶 Also there's nothing insulating the noisy rooms - it seems like people are sitting right next to you when they are talking on the phone or with each other.

    The hotel's decor is its highlight - there are numerous antiques that harken back to colonial days. The staff are friendly, welcoming and extremely helpful. The location is about a 25-30 minute walk to town which can be a bit much especially during the heat of the day, but the bus stops right out front and it's easy to hail a cab too. Make sure to negotiate and confirm the price BEFORE starting the cab trip!

    Stayed in March 2025

  • Reviewed: 6 March 2025

    9.0
    100% recomended. I'd come back if i need to stay at San Cristobal.
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Just a little bit cold at night and a bit far from center

    Amazing gardens,staff,decoration,comfy beds,shower.... Everything was great

    Stayed in February 2025

  • Reviewed: 2 March 2025

    8.0
    Such a charmning place in San Cristobal
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The TV is as old as they get, why the signal wasnt great and the picture very "moshy". The breakfast takes a long time to be ready (the one with pancakes). The continental is just a bunch of dry, sad pieces of bread - nothing to brag about. The rooms aren't very sound isolated. We had a very loud family in the room beside us, where we could hear them all up until 11pm both nights.

    The room was spacious and the bed SO comfortable! One of the best we've slept in during our trip and it had a duvet, much needed since the room is quite cold (which is great for sleeping and in general wasn't that bothersome for us). There was purified water in a tap in our room, which was so nice! Helpful and kind staff. The whole place was so beautiful and well decorated.

    Stayed in March 2025

  • Reviewed: 6 January 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 6 nights
    • Submitted via mobile

    If you want to take a shower early morning, you need to tell the staff so you have hot water.

    It is like to go back in time to 1900, due to its decoration.

    Stayed in January 2025

  • Reviewed: 13 November 2024

    10
    Room exceeded our expectations very traditional big and comfy
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Coffe very weak

    Breakfast was simple but good

    Stayed in November 2024

  • Reviewed: 4 August 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    For breakfast the restaurant had limited options for the menu including coffee, fruit salad, and eggs, since the eggs could only be scrambled with a few options.

    A really nice hotel and quiet. The staff was great and helpful.

    Stayed in August 2024

  • Reviewed: 13 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 6 nights
    • Submitted via mobile

    That they don't take credit cards in the restaurant

    Atmosphere

    Stayed in July 2024

  • Reviewed: 20 January 2024

    8.0
    Most interesting place I have stayed
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 2 nights
    • Submitted via mobile

    Wifi Smell in bathroom Limited plug-ins

    Fireplace for morning breakfast Quaintness Appreciation for rustic and antique

    Stayed in January 2024

  • Reviewed: 4 December 2023

    9.0
    A little gem
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately there is no heating, therefore the room is freezing late in the night and early morning. The accommodation is a bit far from the city centre, driving may not be the best option because of traffic and difficulties of parking, but collectivos pass just ourside the hotel and it only costs 8 pesos per ride.

    Cant describe how beautiful this place is. Upon arrival we spent the first 30 minutes taking pictures and videos of every corner. The room was spacious and smelt of winterspice, absolutely delighted. The restaurant has a lovely fireplace they light up at breakfast and dinner. Breakfast was delicious (tried omelette and pancakes called hot cakes here), dinner as well. Parking available on site

    Stayed in December 2023

  • Reviewed: 7 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nice place to relax

    Stayed in November 2023

  • Reviewed: 10 May 2023

    10
    Idyllic hotel
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing!

    Idyllic hotel, garden, and room with a comfortable bed. The location is great as well (short and cheap bus/cab ride). The staff is very friendly. They even provide drinkable water in the room, which is a big plus in San Cristobal. I would stay here again for sure.

    Stayed in May 2023

  • Reviewed: 18 November 2022

    9.0
    Wonderful place to stay if you have a car.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    the location so far from the center.

    the grounds are amazing and everything is VERY CLEAN

    Stayed in November 2022

  • Reviewed: 21 September 2022

    8.0
    Great stay .
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    Great stay with a nice staff !

    Great location just outside the city center, great wifi, nice neighbourhood, rooms were spacious and very clean , great breakfast ! Distance is just OK too far to walk to the city center and is via a main road . We took a taxi though as it already was after sunset. Secure and spacious parking .

    Stayed in August 2022

  • Reviewed: 18 June 2024

    7.0
    Very nice old building far away from downtown
    • Leisure trip
    • Couple
    • King Room
    • Stayed 7 nights
    • Submitted via mobile

    The Location is far away from the city center. It was not properly clean

    Stayed in June 2024

  • Reviewed: 30 March 2024

    7.0
    Good deal.
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Location, surroundings Poor or no options for breaksfast… had to look for something to eat outside the hotel.

    Very thematic colonial style

    Stayed in March 2024

  • Reviewed: 17 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 5 nights
    • Submitted via mobile

    Water issues

    Stayed in October 2023

  • Reviewed: 20 April 2023

    1.0
    Worst place to stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Bad location, exterior wall to street in very bad shape, it looks like a cheap motel. Toilet has no cover, the sink are inside the shower! I had to check out earlier and the front desk was rude and dining over the feont desk!

    The pictures advertised are not actualozed, very bad location, it looks like a cheap motel.

    Stayed in April 2023

  • Reviewed: 2 January 2023

    5.0
    photoshop can make hotel looks like cool place, but in fact it’s just an old building with no one take care of it.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    LOCATION is not as described. it’s in the middle of downtown, to Go to main city center you need either Car or Taxi ( 15-20 min driving). there are no good food places around the hotel, so you need to drive to the city all the time or leave in the morning and comeback at night. RESTAURANT , Los Alamos is just an expensive joke with something they call a Food. I wish I could take a photo of a breakfast they have served. 90 peso for something looks like and Scrambled eggs ( looks like 1 egg by the size of portion) with a table spoon of beans. in menu they name it Scrambled Eggs with Hot cakes. but they served it without and when I asked about Hot Cake they pointed on 2 tortillas. Coffee for 30 peso was Instant Nescafé. when you go for a walk in the city center they serve a wonderful Coffee from Chiapas for 20-35 peso fresh and delicious, just to compare. ROOM was decorated as an old Hacienda style but among decor you can also find mold in the bathroom. They have no heat in the room, so it’s cold during the day and night. Mattresses are very used, probably same date of manufacturing as they have built that Hacienda. Bed sheets as well as towels have holes and stains on it and don’t look fresh at all. when you try to find someone to change it, no one around such a shame but seems like no one cares about that property especially when they charge almost 100 usd per night.

    Well, property itself has a very nice Idea Old Hacienda style, but probably that’s it.

    Stayed in January 2023

  • Reviewed: 10 November 2022

    7.0
    The hacienda was beautifully rustic and so typical of the area. I was not disappointed.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights

    The hot water took too long to come in and it went cold after 6-10 minutes. I had to finish rinsing with cold water!

    The breakfast was delicious! The restaurant staff were helpful but needed prompting. The food was very good!

    Stayed in November 2022

  • Reviewed: 15 March 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2025

Showing 1 – 25

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