Reviews of Lotus by Serendib 4 stars
Glyn Jones Road, off Namiwawa Avenue, Blantyre, Malawi
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Reviewed: 4 March 2025 · Stayed in January 2025
Verified reviewgood protein meals with good taste
cleanliness was not as expected
Dear Charles Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have noted your feedback and are actively working to address the issues you mentioned. Be rest assured that we are dedicated to enhancing your future experiences at Lotus hotel, and we eagerly anticipate welcoming you back soon to showcase the improvements made. Warm regards, Hotel General Manager
Dear Charles Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have note… Show more
Reviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 12 May 2024 · Stayed in May 2024
Verified reviewMostly everything
Bathroom needs an upgrade, especially shower
Dear Heinlene Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have noted your feedback and are actively working to address the issues you mentioned. Be rest assured that we are dedicated to enhancing your future experiences at Lotus Hotel, and we eagerly anticipate welcoming you back soon to showcase the improvements made. Should you have any further concerns or suggestions, please don't hesitate to reach out to us at sales@serendibhotels.com Your feedback and input are always welcomed and valued. Warm regards, Hotel General Manager
Dear Heinlene Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have note… Show more
Reviewed: 9 April 2024 · Stayed in April 2024
Verified reviewThe location was quiet and green. It felt safe and was well maintained. The room was comfortable although a little tired. The staff were friendly. The complimentary car wash was great.
The stay was good. It could have been improved by a few small touches. I had guests stay for breakfast, which was billed for despite not having availed myself of breakfast for three mornings. The bees in my room were guests for the first two days and then retreated. The cost of everything was understood and considered in full.
Dear Ivan Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have noted your feedback and are actively working to address the issues you mentioned. Be rest assured that we are dedicated to enhancing your future experiences at Lotus Hotel, and we eagerly anticipate welcoming you back soon to showcase the improvements made. Should you have any further concerns or suggestions, please don't hesitate to reach out to us at sales@serendibhotels.com Your feedback and input are always welcomed and valued. Warm regards, Hotel General Manager rodney@serendibhotel.com
Dear Ivan Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have noted yo… Show more
Reviewed: 1 January 2024 · Stayed in January 2024
Verified reviewReviewed: 7 December 2023 · Stayed in December 2023
Verified reviewStaff and location
Quality of food need to improve ,shower tap broken and dirty.
Dear Peter, Thank you for taking the time to review your stay with us. It's only when you give us this valuable feedback that we know if we have met your expectations and continually strive to improve. We have taken a serious note on your comments that needs improvement. We hope that this has not permanently marred your expectations of Lotus Hotel. We look forward to hosting you again very soon to experience the improved stay. Warm regards, Hotel General Manager
Dear Peter, Thank you for taking the time to review your stay with us. It's only when you give us this valuable feedback that we know if we have met your expectations and continually strive to improve. We have taken a serious note on … Show more
Reviewed: 18 September 2023 · Stayed in September 2023
Verified reviewThe staff were very friendly and welcoming. The food in the restaurant was good, they have a beautiful lobby too.
It was quite a noisy stay from people shouting in the hallway (most likely other guests), and the cleanliness off the bathroom that needed abit more attention to detail such as ensuring toiletteres were topped up and shower doors and floor were clean. Other than that, good stay.
A refreshing day to you our Valued Guest, Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We have taken a serious note on bad experience at our hotel and would like to assure that such shall not recur during your next stay with us. We hope that this has not permanently marred your expectations of Lotus Hotel. We look forward to hosting you again very soon to experience the improved stay. If you have any further concerns, please share it with us on our email- sales@serendibhotels.com. Your feedbacks and suggestions are always welcome. Warm regards, Hotel General Manager
A refreshing day to you our Valued Guest, Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We have taken a serious note on bad experience at our hotel and would… Show more
Reviewed: 10 September 2023 · Stayed in September 2023
Verified reviewThe room was not thoroughly cleaned, with food from previous guest sitting in drawers left to rot and the bathroom was poorly cleaned.
A refreshing day to you our Valued Guest, Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We have taken a serious note on bad experience at our hotel and would like to assure that such shall not recur during your next stay with us. We hope that this has not permanently marred your expectations of Lotus Hotel. We look forward to hosting you again very soon to experience the improved stay. If you have any further concerns, please share it with us on our email- sales@serendibhotels.com. Your feedbacks and suggestions are always welcome. Warm regards, Hotel General Manager
A refreshing day to you our Valued Guest, Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We have taken a serious note on bad experience at our hotel and would… Show more
Reviewed: 16 August 2023 · Stayed in August 2023
Verified reviewReviewed: 15 August 2023 · Stayed in August 2023
Verified reviewQuietness and location
The showers were not working properly in both rooms we stayed in
A refreshing day to you our Valued Guest, Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We have taken the necessary measures to address the maintenance matters in our bathrooms. We would like to assure that such shall not recur during your next stay with us. We hope that this has not permanently marred your expectations of Lotus HOTEL. We look forward to hosting you again very soon to experience the improved stay. If you have any further concerns, please share it with us on our email- sales@serendibhotels.com. Your feedbacks and suggestions are always welcome. Warm reagrds, Hotel General Manager
A refreshing day to you our Valued Guest, Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We have taken the necessary measures to address the maintenance matte… Show more
Reviewed: 11 August 2023 · Stayed in July 2023
Verified reviewReviewed: 5 August 2023 · Stayed in August 2023
Verified reviewThe hospitality was on point.
N/A
Dear Edward, Thank you for taking the time to review your stay with us. It's only when you give us this valuable feedback, that we know we have met your expectations and continually strive to improve . Thank you for giving us this proverbial pat on the back, you have truly made Lotus Hotel Team’s day! We will strive to deliver great experiences consistently, please do come again. Warm regards, Hotel General Manager
Dear Edward, Thank you for taking the time to review your stay with us. It's only when you give us this valuable feedback, that we know we have met your expectations and continually strive to improve . Thank you for giving us this pro… Show more
Reviewed: 5 August 2023 · Stayed in August 2023
Verified reviewThe room was very clean
My breakfast pack was late, the options for hot beverages were not replenished and the shower head needed a bit of a fix
A refreshing day to you our Valued Guest, Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We have taken the necessary measures to address the service delivery in our restaurant and maintenance matters in our bathrooms. We would like to assure that such shall not recur during your next stay with us. We hope that this has not permanently marred your expectations of Lotus HOTEL. We look forward to hosting you again very soon to experience the improved stay. If you have any further concerns, please share it with us on our email- sales@serendibhotels.com. Your feedbacks and suggestions are always welcome. Warm regards, Hotel General Manager
A refreshing day to you our Valued Guest, Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We have taken the necessary measures to address the service delivery … Show more
Reviewed: 16 January 2023 · Stayed in January 2023
Verified reviewReviewed: 21 December 2022 · Stayed in December 2022
Verified reviewReviewed: 19 November 2022 · Stayed in October 2022
Verified reviewThe price was good. The service was good.
There were no elevators. I had to climb the stairs with all my luggage.
Reviewed: 12 October 2022 · Stayed in September 2022
Verified reviewReviewed: 9 October 2022 · Stayed in September 2022
Verified reviewReviewed: 26 September 2022 · Stayed in September 2022
Verified reviewReviewed: 25 September 2022 · Stayed in September 2022
Verified reviewthere was no hot water in the showers so cold showers were required. when I told them about this, they just shrugged their shoulders. Additionally, they charged me about twice the amount of the booking.
there was no hot water in the showers so cold showers in the morning were required. When I told the front desk about this, they just shrugged their shoulders. Additionally , they charged me about twice the amount of the booking.
Reviewed: 24 September 2022 · Stayed in September 2022
Verified reviewNothing
Staff were inefficient. Room did not have towels until I asked. Room had mozzy's with no repellent candles or device available. Water in the shower was a warm trickle. loud music from the party they were hosting until the early hours of the morning. And the icing - although they say breakfast served at 6am, what they actually meant 7. Had butter and jam sandwich for breakfast because breakfast not ready before I needed to leave. One of the reasons I booked is they offered breakfast before I had to leave. I literally book to spend the night ahead of my early flight. All I needed was a good night's rest and a decent breakfast....which they failed failed failed....
Reviewed: 22 September 2022 · Stayed in September 2022
Verified reviewwater supply very weak, hot water only after water runs for 10-15 minutes