Reviews of Blue Waters by Serendib 4 stars
P.O.Box 373, Mafco Street, Senga Bay, Senga, Malawi
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewFood was expensive and not great
Reviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewThe staff was very friendly!
The rooms are outdated and completely don’t match with the pictures displayed here; in fact, most of the pictures that are displayed here are places/views that are nowhere to be found on the premises. Everything could use some maintenance and upgrading.
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewThe location of the hotel
The rooms are not very clean. Frequent power cuts but the standby generator eased the stress. Water interruptions at peak hours
Dear Sir, Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have noted your feedback and are actively working to address the issues you mentioned. Be rest assured that we are dedicated to enhancing your future experiences at Blue water, and we eagerly anticipate welcoming you back soon to showcase the improvements made. Warm regards, Hotel General Manager
Dear Sir, Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have noted y… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 May 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewThe workers are rude working as if they don’t want Breakfast was really bad burnt sausage burnt burger pattie chicken was dry and funny taste was disastrous the only thing good was the fish really good and fresh but the breakfast was really nightmare mare and the welcome was bit warm I had to wait for almost 40 minutes for them to finally take me to the room
Dear Shanel A refreshing day to you. Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We regret that we fell short of your expectations during your stay and have taken serious note and have taken all necessary measures to rectify our shortcomings. Your comfort and satisfaction are of utmost importance to us. I hope that I can convince you to change your mind and welcome you to another visit to our property. It would be such a pleasure to personally welcome you to our property for a new and improved experience! With much appreciation, Warm regards, Hotel General Manager
Dear Shanel A refreshing day to you. Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We regret that we fell short of your expectations during your stay and ha… Show more
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewThe staff was helpful and friendly
The photos of rooms shown on this platform is different on the ground. I choose rooms that were to have a lake view but it was not so.
Dear Donnia Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have noted your feedback and are actively working to address the issues you mentioned. Be rest assured that we are dedicated to enhancing your future experiences at Blue waters hotel, and we eagerly anticipate welcoming you back soon to showcase the improvements made. Warm regards, Hotel General Manager
Dear Donnia Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have noted… Show more
Reviewed: 7 February 2025 · Stayed in February 2025
Verified reviewThe kitchen stuff is really amazing, especially Mphatso!
The pictures of the advertised rooms didn't match and general old bedding linen...
Dear Thabisile Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have noted your feedback and are actively working to address the issues you mentioned. Be rest assured that we are dedicated to enhancing your future experiences at Blue Water, and we eagerly anticipate welcoming you back soon to showcase the improvements made. Warm regards, Hotel General Manager
Dear Thabisile Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have no… Show more
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewReviewed: 26 December 2024 · Stayed in December 2024
Verified reviewVery nice beach front
The price and available facilities don’t match. The place is overpriced for nothing
Dear Bridget A refreshing day to you. Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We regret that we fell short of your expectations during your stay and have taken serious note and have taken all necessary measures to rectify our shortcomings. Your comfort and satisfaction are of utmost importance to us. It would be such a pleasure to personally welcome you to our property for a new and improved experience! With much appreciation, Warm regards, Hotel General Manager
Dear Bridget A refreshing day to you. Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We regret that we fell short of your expectations during your stay and h… Show more
Reviewed: 6 December 2024 · Stayed in November 2024
Verified reviewReviewed: 27 November 2024 · Stayed in November 2024
Verified reviewBeautifully situated, lovely open air dining terrace by the sea. Rooms lovely with Mosquito netting on each bed. Bathrooms nicely appointed and provisioned. Arranged drives and snorkeling on the lake for us. Staff were warm and friendly and very helpful. Lovely live music on true Terrace.
Room lighting a bit dark for my taste. Snorkels need replacing.
Dear Jennifer Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have noted your feedback and are actively working to address the issues you mentioned. Be rest assured that we are dedicated to enhancing your future experiences at Blue Water hotel, and we eagerly anticipate welcoming you back soon to showcase the improvements made. Warm regards, Hotel General Manager
Dear Jennifer Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have note… Show more
Reviewed: 20 November 2024 · Stayed in October 2024
Verified reviewReviewed: 16 November 2024 · Stayed in November 2024
Verified reviewI have been charged twice for the stay, I am having problems getting my refund. Be careful if you go here. Or don't go. They have tried to make me buy stuff from the bar to cover the refund. Very dishonest location. Stay away.
Dear Ciurea A refreshing day to you. Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We regret that we fell short of your expectations during your stay and have taken serious note and have taken all necessary measures to rectify our shortcomings. Your comfort and satisfaction are of utmost importance to us. It would be such a pleasure to personally welcome you to our property for a new and improved experience! With much appreciation, Warm regards, Hotel General Manager
Dear Ciurea A refreshing day to you. Thank you for your valuable review and feedback. We sincerely apologize for the inconvenience caused during your stay with us. We regret that we fell short of your expectations during your stay and ha… Show more
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewHad fan fun, everything was as I expected
They closed the bar early
Dear Nazombe A refreshing day to you. Thank you for taking the time to review your stay with us. Your feedback is extremely valuable to us as it helps us understand how well we met your expectations and motivates us to continuously improve our services. We are committed to consistently delivering excellent experiences, and we hope to have the pleasure of hosting you again in the near future. Warm regards, Hotel General Manager
Dear Nazombe A refreshing day to you. Thank you for taking the time to review your stay with us. Your feedback is extremely valuable to us as it helps us understand how well we met your expectations and motivates us to continuously improv… Show more
Reviewed: 1 November 2024 · Stayed in October 2024
Verified reviewReviewed: 27 October 2024 · Stayed in October 2024
Verified reviewThe cleanliness and The waterfront views
The noise from the upstairs room was so distracting and disturbing from 3 am
Dear Bridget Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have noted your feedback and are actively working to address the issues you mentioned. Be rest assured that we are dedicated to enhancing your future experiences at (property name), and we eagerly anticipate welcoming you back soon to showcase the improvements made. Should you have any further concerns or suggestions, please don't hesitate to reach out to us at sales@serendibhotels.com Your feedback and input are always welcomed and valued. Warm regards, Hotel General Manager
Dear Bridget Thank you very much for taking the time to review your stay with us. Your feedback is extremely valuable to us as we strive to improve with each and every stay. and fuels our commitment to continual improvement. We have noted… Show more
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewBeutiful Location
Nothing
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewNothing good
I was not able to travel there the day of booking. The staff refused to contact Booking to request a cancellation and refund. Then 2 days later I was finally able to travel there. So I asked if I at least could ise the beach for free. (Because I had already paid 80$ without staying there) Then they even wanted to charge me to use the pool. (Maybe 80$ profit was not enough for them) But after seeing how the beach looked like, dirty, small, and under construction… I decided to leave within 1 min. (A couple of km further is a much nicer beach, and they are more friendly, and for free) After contacting Booking myself, I found out thst they requested the refund, but the hotel never approved!! Great!!
Reviewed: 15 August 2024 · Stayed in August 2024
Verified reviewWhile the local staff are friendly and helpful.
The management are very misleading if this is a 4 star rating. Lots of poor service focus for example 1. Over a weekend when people are relaxing management is tell staff to shovel clay and build steps in front of the only sun loungers a view to the lake. This should be done at a time when there are not guests sitting there! 2. No water made available in the buffet breakfast and when asked was told my management that ‘no one in the world drinks water at breakfast time’. 3. Rooms are dark and badly lit. Impossible to read. These are some of the money first and hotel guest second approaches .
Reviewed: 31 July 2024 · Stayed in July 2024
Verified reviewThe stuff
Place looks old, it looks like it’s not well maintained. We struggled with the shower. Facilities are not as good as they say they are