Reviews of Crystal Sands

The breakfast and other meals are ok. Staff is very helpful.

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This is my second review for this hotel, and unfortunately, the situation has not improved. We had to leave after just one night because the hotel was clearly under reconstruction — the rooms were destroyed, dirty, and in no condition to accommodate guests. It has reportedly been like this for the past three weeks, which makes it even more unacceptable. We immediately requested a reimbursement through Booking.com, but to this day there is no result. The manager, Sajith, has been completely unresponsive to my messages and has ignored Booking.com’s request for confirmation. It feels like they are just waiting for me to forget about it — but that’s not how responsible management should operate. Please take this into account before booking. Think twice before coming there.

The location is very close to the pier where you enter the island. Breakfast was nice. Many thanks to Luke, who was very helpful in carrying our luggage to the room and fixing our broken toilet. They also assisted us by keeping our luggage at the hotel after our check-out time.

The rooms looked very different from the photos—there were ants everywhere, and the towels provided were honestly dirty. There was a large crack running across the wall.

Very peaceful place, very quite, very good location. very best staff at all service desks, very supportive and cooperative. Special thanks to Reception team Ms. Chelsa and Ms. Dineshike, Delicious food prepared by Chef Sandun and Team, very good attentive housekeeping team and to Mr. Dinesh. Entire hotel management and team were very professional and extended their services which allow guest to visit again. Location of hotel was very convient near boat pickup point. Everything was very accessible. There was a small shop which supplies everydays small needs.

Nothing is there to put in developmental comments, everything was very well organized and arranged to keep the guest happy.

The breakfast was good compare to other hotels, the staff tried hard to give proper service but the hotel is bad.

The crystal Sands location was close to boat dock which good to find out. Their facilities are really bad. First they gave us the room at the top. We went there. We figured out that the wifi is not working. After that there is wardrobe in the room. We dont know how to hang our clothes in the room. Then the electric kettle not working, the TV is not working. We gave complain about the room. They told us that we are finding a solution to solve this and they gave the solution to change room not immediately but after the next day, we only booked the hotel for 2 days but already 1 day passed in the bad room which is really disappointing

Nice staff but not professional

STAY AWAY to book tour from this hotel ,bad services , waster time , waster money . Water flood over dinning room & Lobby . Sand Crystal Hotel told that the tour pick up 9am . We waited at hotel lobby since 8:50am but the tour is not start until 10:30am , almost 2 hours waitting . 2. The most terrible is : 23 customers on this tour but they have only 15 snorkeling gears and only 5 gears working, all other 10 ofher gears are broken and damage . We must to take long for our turn to get snorkeling gears . Few family must wait almost 2 hours for take turn to get a gears . Terrible! Please improved your services, you can not rip customers like that . The most priority for snorkeling is gears but you have not have it while gears is not expensive to purchased . Waste time , Bad service

Good location

Do not book tour from this hotel . We had very bad experiences take nurse shark tour from this hotel 1. Hotel told us that the tour pick up 9am . We waited at hotel lobby since 8:50am but the tour is not start until 10:30am , almost 2 hours waitting . 2. The most terrible is : 23 customers on this shark tour but only 15 snorkeling gears and only 5 snorkeling gears are works , all other 10 other gears are broken and damage . We must to take long turn take gears . Few family must wait almost 2 hours for take turn to get a gears . Terrible! The most priority for shark tours is snorkeling gears but they have not have those while gears is not expensive to purchased . Waste time , Bad service

first they provide a poor room to us, but we asked the reciption to changed it and immidietly they move us to balcony room and it was great. the reciption 2 ladies were so kind and helpful.

The place is perfect, the location is great and the staff is very helpful, if you stay in front rooms is really cool

It was construction next to the hotel and noisy at the day, and coverage of wi-fi at the back side room is very poor

The Construction next door is very annoying

Location

Need a serious renovation.Mold in bathroom

Location was Best... Need to additional Option in room (Like Cloths Desk, Room Mirror, Toilet Shoes)

Not Found Cloths Desk, Room Mirror, Toilet Shoes

The location of the hotel is great. The front desk staff was very friendly and accommodating.

Wifi doesn't really work. They were rehabbing the room across from me. At 11PM I asked the front desk to have them stop - the construction did not stop. I went down to front desk multiple times and eventually security told them to stop at 2AM. At that point I stood by my door until I was sure they were actually stopping. The next morning the front desk apologized - but then that evening they did the same. Another guest and I put a stop to it around 10PM. My room and my friend's room had water leaks above our beds. Water was dripping down on us while sleeping. In my room the balcony door did not completely shut. I felt the staff did as much as they could to accommodate guests (outside of construction), but we wished we would have picked a different hotel.