Reviews of SO/ Sofitel Mauritius 5 stars
Route Royale, Beau Champs, Bel Ombre, Mauritius
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewSpa and Hammam, kids area and spacious room for family.. 3 staff members in particular - Cloverdine and Kashish at the restaurant and Stephanie in the kids area. Also special mention for the person who took us to the front desk (can't remember his name). Staff is accomodating. Stephanie really took great care of the kids while we enjoyed our spa session. Nice Tennis court. Delicious Ala carte food
Only warm water in the bathroom. More a place for relaxation, not many activities planned throughout the day to keep guests entertained. Free 30 mins use of steam room and hot/cold bath wasn't told to us at the reception. Buffet dinner was pretty average
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe hotel’s location is truly breathtaking nestled in the heart of lush greenery, it offers a serene, forest-like experience that feels completely immersed in nature. Waking up to the sounds of birds and being surrounded by trees was the highlight of our stay, and it’s a perfect setting for those looking to escape the city and unwind in peace.
Unfortunately, the room and service did not match the beauty of the surroundings. Cleanliness was poor, with ants, bugs, and no dustbins in the room. Several amenities were broken — including the shower (weak water flow, no sprinkler), a clogged basin, broken sockets, and a non-working telephone. The furniture was old and partially dismantled. Getting around the property was also inconvenient. We often waited 20 –30 minutes, sometimes longer, for a buggy to take us between the parking area, lobby, and our room. The dining experience was equally underwhelming, breakfast and dinner did not meet Sofitel’s usual standards.
Dear Valued Guest, We appreciate you for taking the time to share your feedback and thank you for highlighting our convenient location. We always strive to provide amazing service but I’m sorry to hear that our customer service wasn’t up to our usual standards. It is feedback like this that we learn from and use to improve. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We look forward to providing a quality experience in the future. Sincerely, Sofitel SO Mauritius Team
Dear Valued Guest, We appreciate you for taking the time to share your feedback and thank you for highlighting our convenient location. We always strive to provide amazing service but I’m sorry to hear that our customer service wasn’t up… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewExcellent experience
Nil
Dear Valued Guest, Thank you so much for your kind words! We’re thrilled to hear that our team provided you with excellent service during your stay. Your feedback inspires us to keep delivering the best experience for our guests. We look forward to welcoming you back soon and continuing to provide the outstanding experience. Sincerely, Sofitel SO Mauritius Team
Dear Valued Guest, Thank you so much for your kind words! We’re thrilled to hear that our team provided you with excellent service during your stay. Your feedback inspires us to keep delivering the best experience for our guests. We look … Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe rooms are spacious and the resort is very green, quiet, perhaps too quiet.
Despite that the resort is very windy and cold this time of the year. The feel of the hotel and staff is also cold. We were not welcomed properly. Not informed about the know about at the resort. We stayed at a couple 5star resorts and I wouldn’t rate this hotel as 5 star. Very little activity, the kids club and gym is very small.
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, we apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sofitel SO Mauritius Team
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, we apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are tak… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewGarden only
Food worst quality and verities is very poor and no taste at all, Room cleaning is very poor, No Baggies such a big five star hotel No Baggies and No enough staffs, Beach cleaning is poor, staff behavior is very rude
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewThe beach , in good season is nice
Property is ......let say Tired Breakfast has an abboundance of birds eating out of your plates while you are away taking something from the buffet unless you leave somone to scare the birds away. Not Hygenic at all. The villa pool is OLD and broken tiles every where. We had also an incident where by while sleeping a Mainetnance person opened the door while we were inside and had to run afetr him to understyand , Why was he entering in the bedroom fro th beach side at past 21:00 , very stragne , I have reported this at recepyion th enext day
Dear Valued Guest, Thank you for taking the time to share your feedback. We're pleased you found our hotel's location to your liking, but we are extremely sorry for the unpleasant experience you faced during your stay. We are actively working on solutions to prevent this from happening again and shared with concerned department for improvement. Hope you'll give us another chance to provide you for a better experience for your next visit. Sincerely, Sofitel SO Mauritius Team
Dear Valued Guest, Thank you for taking the time to share your feedback. We're pleased you found our hotel's location to your liking, but we are extremely sorry for the unpleasant experience you faced during your stay. We are actively work… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewBeautiful setting and lovely Long Beach walks. The grounds are stunning too.
It was a shame that the Swimming pool and all the concrete structures were blocking the beautiful view of the water and beach. No artwork in the bedroom or in public hotel areas!!! Hardly any channels on the tv. The green beds were not suitable for such a lovely space. Bathtub on terrace not great either. Would be better positioned in outdoor shower area.
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sofitel SO Mauritius Team
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewPeaceful and tranquil, good quiet area close to the sea, perfect for taking time out to relax and enjoy some quiet time. Rooms were spacious and well equipped, opening out onto the seafront.
Food wasn’t the best in town, but lots of eateries in the area so more than made up for by location.
Dear Valued Guest, Thank you for your thoughtful review. We're delighted that you enjoyed the peaceful, seafront location and found the rooms spacious and comfortable. We appreciate your honest feedback about the food and are glad the variety of nearby eateries helped enhance your experience. We hope to welcome you back for another relaxing stay soon! Warm regards, So/ Sofitel Team
Dear Valued Guest, Thank you for your thoughtful review. We're delighted that you enjoyed the peaceful, seafront location and found the rooms spacious and comfortable. We appreciate your honest feedback about the food and are glad the … Show more
Reviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewOn a positive note, the staff were genuinely kind and helpful, and the food was quite good, which are the only two redeeming aspects of this stay. Sadly, the rest was a major disappointment. The value for money just isn’t there. I would not recommend this hotel unless serious improvements are made.
I had high expectations for my stay at the Sofitel in Mauritius, but unfortunately, the experience did not live up to the standard this brand usually represents. The biggest letdown was the condition of the room. It was far from clean—we noticed ants and even gnats inside. The room felt outdated and poorly maintained. There were not enough towels, and surprisingly, no trash bins in the room. For a hotel of this category and price range, that’s simply unacceptable. I tried to cancel my booking early during the stay due to the issues, but no one responded to my request. I ended up spending four frustrating days there without support. Even water we had to pay.
Dear Valued Guest, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, especially regarding room cleanliness and service. We appreciate your kind words about our staff and food, and we are addressing your concerns to improve our standards. We hope to have the chance to welcome you back and provide a much better experience. Best regards, So/ Sofitel Team
Dear Valued Guest, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay, especially regarding room cleanliness and service. We appreciate your kind words about our staff and food, and we are a… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewthe security and proximity to the beach
the spa..while one therapist was good the other didn't even lower the bed for me to get on it causing a severe backache
Dear Valued Guest, Thank you for sharing your feedback! We're glad to hear that you appreciated the security, proximity to the beach, and the overall relaxation our location offers for all groups. We also appreciate your honest comments about the spa experience. We're sorry to hear that one of the therapists did not meet your expectations and caused discomfort. We take your concerns seriously and will address this to ensure a better experience for all our guests in the future. We hope to welcome you back soon for a fully relaxing visit! Warm regards So/ Sofitel Team
Dear Valued Guest, Thank you for sharing your feedback! We're glad to hear that you appreciated the security, proximity to the beach, and the overall relaxation our location offers for all groups. We also appreciate your honest comme… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewFacilities are very exotic, rooms are beautiful and tastefully designed, nice big bathrooms and a view of garden and the sea.
We came with high expectations as Sofitel in Dubai has a great reputation for hospitality but we were left disappointed with the apathy and indifference of the staff with the exception of Raj and Harsh who were both very professional. The hospitality is superficial and doesn't not go beyond a smile on the surface. Looks like they are not used to catering to demanding Asian guests. Despite having a few Indian families on the property, the food esp biriyani and curries were served luke warm. Despite feedback shared with staff Mohnisha, this repeated next day. Their food quality and selection is not upto the standards we expected. Very ordinary for the prices charged. Our food experience at Radisson was way better. Reception desks line is usually busy, they don't call back. If a guest needs something urgently they will need to go upto reception. I requested room cleaning one of the days, had to remind twice before someone was sent. For the exclusivity the resort claims to offer, this is not the level of service expected.
Dear Valued Guest, Thank you for sharing your feedback. We're glad you appreciated our facilities, but sorry to hear that our service and food didn't meet your expectations. We will address these issues, particularly improving our hospitality and culinary offerings. We appreciate your kind words about Raj and Harsh, and we hope to have the chance to serve you better in the future. Warm regards, So/ Sofitel Team
Dear Valued Guest, Thank you for sharing your feedback. We're glad you appreciated our facilities, but sorry to hear that our service and food didn't meet your expectations. We will address these issues, particularly improving our … Show more
Reviewed: 5 April 2025 · Stayed in March 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewComplimentary spa steam room a bonus.
Dear Valued Guest, Thank you so much for your kind words! We're thrilled to hear that you felt safe and enjoyed your solo beach holiday with us. It's great to know that you appreciated the complimentary spa steam room as an added bonus. We're also glad you think families would enjoy it here too! We look forward to welcoming you back again soon. Warm regards, So/ Sofitel Team
Dear Valued Guest, Thank you so much for your kind words! We're thrilled to hear that you felt safe and enjoyed your solo beach holiday with us. It's great to know that you appreciated the complimentary spa steam room as an added b… Show more
Reviewed: 25 February 2025 · Stayed in January 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewVery rode staff
Nothing
Dear Valued Guest, We are sorry to hear that you found our staff to be unfriendly. We take this type of feedback very seriously and will work to improve the attitude and training of our team to provide a warmer and more attentive service to our guests. Thank you for bringing this issue to our attention. We hope to have the opportunity to serve you better in the future. Best regards, So/ Sofitel Team
Dear Valued Guest, We are sorry to hear that you found our staff to be unfriendly. We take this type of feedback very seriously and will work to improve the attitude and training of our team to provide a warmer and more attentive service to… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in November 2024
Verified reviewLate check out case. We requested for the late check out reception associates they said to come back on the check out day and request if they will have availability then it’s possible. We went on check out day to the reception they rejected late check out saying that hotel is occupied and when they said we don’t take any payments for the l c/o I went through their website and checked that there was availability on booking rooms and options as paying for the late c/o we called reception and informed about being aware of the situation after the call they said you can come to reception pay and get it. What was the point of all ? It started quite perfectly and ended with disappointment
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the confusion and disappointment you experienced with the late check-out process. We strive to provide clear and consistent communication to our guests, and we regret that we fell short in this instance. Your experience is important to us, and we will address this matter with our team to ensure better service in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience. Warm regards So/ Sofitel Team
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the confusion and disappointment you experienced with the late check-out process. We strive to provide clear and consiste… Show more
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewgreen Territory
Service, stuff (mostly men) not smiling, the beach is shallow, the air condition is slight blowing and doesn’t cooling as it has to.
Dear Valued Guest, Thank you for your feedback! We're glad you appreciated the green surroundings and the service. We take your comments about the staff's demeanor and room conditions seriously and will work to improve these aspects. We hope to provide you with a better experience on your next visit! Warm regards, So/ Sofitel Team
Dear Valued Guest, Thank you for your feedback! We're glad you appreciated the green surroundings and the service. We take your comments about the staff's demeanor and room conditions seriously and will work to improve these aspect… Show more
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewVery clean and private resort. Staff are well trained and super professional. Really nice experience.
A little too south and no highway as direct access.
Dear Valued Guest, Thank you for your feedback! We're glad you enjoyed the cleanliness, professionalism of our staff, and your overall experience. We appreciate your note about the location and access; we'll take that into consideration for future improvements. Hope to see you again! Warm regards, So Sofitel Team
Dear Valued Guest, Thank you for your feedback! We're glad you enjoyed the cleanliness, professionalism of our staff, and your overall experience. We appreciate your note about the location and access; we'll take that into consider… Show more