Reviews of Riu Turquoise - All Inclusive 4 stars
Pointe Sud Ouest, Le Morne, Mauritius
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe property was very windy, you just cannot escape it. Unless you are a wind surfer this property is not for you. This is not a kids friendly resort unless you go in the summer, the pool was icy and there is no kids playground. Our bathroom was full of mould so much so that they moved us to a different room, was not much better. This is a problem because there is no bath and your toddler needs to sit on the floor to get washed. This would have been our fifth time to Maurices, at all the other resorts we have been to we were entertained at night time. Here the same person that does the kids show does the dancing. The delays between shows makes it to difficult to attend. It honestly felt like every night I had run a marathon between the kids park, entertainment Centre, our room and restaurants .
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewThe vibe
The rainy weather
Dear Zaxta, Thank you for taking the time to write a review of our hotel. We are pleased to hear your positive feedback, as it is a recognition of our daily effort and dedication. We hope you visit us again soon so we can offer you another pleasant stay. Kind regards, Hotel Riu Turquoise Online Reputation Manager
Dear Zaxta, Thank you for taking the time to write a review of our hotel. We are pleased to hear your positive feedback, as it is a recognition of our daily effort and dedication. We hope you visit us again soon so we can offer you ano… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewStaff, beautiful nature.
Wind
Dear Jerko, Thank you very much for your review. We are delighted to know that you enjoyed your experience during your stay at our Hotel. We look forward to welcoming you back soon. Kind regards, Hotel Riu Turquoise Online Reputation Manager
Dear Jerko, Thank you very much for your review. We are delighted to know that you enjoyed your experience during your stay at our Hotel. We look forward to welcoming you back soon. Kind regards, Hotel Riu Turquoise Online Reputatio… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewAmenities, food & beverage as well as the entertainment. Daryl the personal trainer/instructor was fantastic.
Dear Richard, Thank you very much for your kind words and your fantastic review. We are very happy that you had a great vacation with us. We hope to welcome you back soon. Kind regards, Hotel Riu Turquoise Online Reputation Manager
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewFrom the moment we arrived, the service at Riu Turquoise was warm and welcoming. We were greeted by a friendly doorman, and our check-in was handled by a fantastic receptionist who had everything organised for our arrival. Although we arrived early and our room wasn’t ready yet, she encouraged us to enjoy the resort facilities and promised to email us once the room was available — which happened surprisingly quickly, allowing us to check in earlier than expected. The staff throughout the resort were consistently friendly, and the facilities were convenient, well-maintained, and thoughtfully designed in a classic resort style. The kids’ area was a standout highlight — the water play park was an absolute hit. Food and drinks were available almost everywhere, which made the stay feel easy and relaxed. I especially loved the daytime snack bar and the 24-hour bar with snacks always on hand. Dinner at the buffet was excellent, offering countless options each night, while the steakhouse became our favourite spot. It’s first-come, first-served, so I queued for about 45 minutes before opening, but both times it was well worth it. The resort’s app was a great touch, making it easy to request anything we needed. The stocked mini-bar in our room was also a thoughtful gesture that we really appreciated. A small note for improvement: Heating the pools — especially the kids’ club pool — would make a huge difference, particularly in the cooler or windier months. Riu Turquoise is located in a part of the island that can be quite windy, and during our stay it was also rainy, which made the pools less inviting. A semi-indoor pool area could help counter this and keep the pool experience enjoyable year-round. Additionally, more indoor activities for those rainy and windy days would make the resort even better for families. Overall, Riu Turquoise is a lively, well-run resort that delivers on fun, food, and family-friendly facilities.
Pools were cold and very windy throughout our stay
Dear Dale, Thank you for taking the time to leave your review. We are glad to hear that you had a pleasant stay at our hotel. We hope to see you again soon. With our best wishes, Hotel Riu Turquoise Online Reputation Manager
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThe hotel is very nice, located right on the ocean shore. The restaurants and food are excellent. But if you need something in your room, you have to call at least three times to have it brought to you. It's a great place for kitesurfing and windsurfing, but not so good for wing foiling (the water is a bit too shallow). But if you just want to sunbathe, the strong wind can be annoying.
Dear Przemyslaw, Thank you very much for your review. We are delighted to know that you enjoyed your experience during your stay at our Hotel. We look forward to welcoming you back soon. Best regards, Hotel Riu Turquoise Online Reputation Manager
Dear Przemyslaw, Thank you very much for your review. We are delighted to know that you enjoyed your experience during your stay at our Hotel. We look forward to welcoming you back soon. Best regards, Hotel Riu Turquoise Online Repu… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewThe food was very good and there was a large variety. The beach was clean, and there were beach chairs available. The view was very nice. Staff were friendly and helpful.
We paid for a beach view room, which was one of the more expensive rooms. It was however located directly above a 24hr sports bar and next to the Sega bar/ entertainment arena. They had loud music at the Sega bar until midnight and then people carried on thereafter at the 24hr bar. It was too noisy. The water sports area can not tell when the paddle boats/ canoes will be available for use, surely one can see prior when low and high tide will be? We went there three times on the one day, where we were told to return a certain time, and done so again, to be told later they will not be available anymore on that day.The room was clean when we arrived, but just cleaned superficially during the stay.
Dear Rudiana, We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas. In regards to the room, much to our regret we must underline that when a reservation has been made with your reservation channel, we cannot deal with it directly. We have no authority over their terms and conditions. It is through your reservation channel that we can review what happened and give you an appropriate response. We would like to thank you for having chosen our hotel for your stay. We will pass on your discomfort to the management department, in order to apply the right measures. Hoping to host you again so we can provide you with the best stay. Best Regards, Hotel Riu Turquoise Online Reputation Manager
Dear Rudiana, We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas. In regards to the… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewNo good
Not good for value
Dear Jaga, Thank you very much for taking the time to write a review about your stay. We regret that you were unable to enjoy the hotel as much as you had planned. We sincerely hope you will still consider staying with us in the future and give us the opportunity to offer you a more pleasant experience. Best regards, Hotel Riu Turquoise Online Reputation Management
Dear Jaga, Thank you very much for taking the time to write a review about your stay. We regret that you were unable to enjoy the hotel as much as you had planned. We sincerely hope you will still consider staying with us in the future … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe food was excellent
None
Dear Johanna, We cannot thank you enough for your outstanding evaluation. We feel very lucky, since from all the hotels to choose from, you chose us and you had a great stay. Thank you very much! Hoping you visit us again soon, Johanna :) Kindest wishes, Hotel Riu Turquoise Online Reputation Manager
Dear Johanna, We cannot thank you enough for your outstanding evaluation. We feel very lucky, since from all the hotels to choose from, you chose us and you had a great stay. Thank you very much! Hoping you visit us again soon, Johanna … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewExcellent location for the Le Morne Kitesurf lagoon and the Ion club. Food in main restaurant was quite good but always very busy and noisy. Early room check was great and free. Early checkin breakfast free. Late checkout lunch free. Indian restaurant was great. All inclusive drinks were fine including espresso coffee. 25m swimming pool, great for real swimmers. Rooms are nice and modern.
Impossible to get a table at the Steakhouse, need to have a proper reservation system. Lobby and Sports bar not great, no atmosphere. Hotel floods when it rains.
Dear David, Thank you very much for staying with us and sharing your positive feedback. Your compliments are very welcome. It is very gratifying to learn you had a pleasant stay. And we would like to have you back. Warmest wishes, Hotel Riu Turquoise Online Reputation Manager
Dear David, Thank you very much for staying with us and sharing your positive feedback. Your compliments are very welcome. It is very gratifying to learn you had a pleasant stay. And we would like to have you back. Warmest wishes, Hot… Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewFood was a big disappointment. Same menu everyday, and food was always the same and so so oily and greasy.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewLocation is perfect especially for kitesurfing. Every thing is accessible, good to go to the public beaches with no restrictions. Beautiful place for breathtaking views on the Le Morne mountain and to watch the sunset. Highly recommended.
Towels are not really clean also the toilet should be clean enough for uses. At the buffet for three straight days I found some rotten food in same fruit trays. But most of the food is good. And I will come back again
Dear Abdullah, We really appreciate you took your time to share your outstanding compliments. Also, it makes us very happy to learn you had a nice time. However, we do our best to provide an excellent service experience, therefore, it is disappointing to read not everything was on point, it will be forwarded. It is our hope to serve you again very soon. Warmest Greetings, Hotel Riu Turquoise Online Reputation Manager
Dear Abdullah, We really appreciate you took your time to share your outstanding compliments. Also, it makes us very happy to learn you had a nice time. However, we do our best to provide an excellent service experience, therefore, it is… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewGood location and cleanliness
To start - I booked an all inclusive package. Minibar was checked every two days compared to other hotels I stayed where minibar is serviced everyday. Not too many options for restaurants while comparing to other hotels there was a different cuisine everyday
Dear Ashish, We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas. In regards to our food offer, it is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. Nevertheless, we will take note of your feedback and send it to the management department. Thank you very much for staying with us, we hope we have the opportunity to welcome you again in the future. Best Regards, Hotel Riu Turquoise Online Reputation Manager
Dear Ashish, We appreciate you took the time to leave your impressions regarding your recent stay with us. However, it is disappointing to read that despite our efforts we could not meet your expectations in some areas. In regards to our … Show more