Reviews of Riu Palace Mauritius - All Inclusive - Adults Only 4 stars
Pointe Sud Ouest, Le Morne, Mauritius
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewExcellent service!
Nothing - everything was perfect
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewThis was a super hotel. The RIU hotel group have the 'all-inclusive' experience as good as it gets. We all very much enjoyed our stay, the facilities, the food and the drink were great.
Nothing.
Dear Stuart, Thank you very much for your review. We are delighted to know that you enjoyed your experience during your stay at our Hotel. We look forward to welcoming you back soon. Kind regards, Hotel Riu Palace Mauritius Online Reputation Manager
Dear Stuart, Thank you very much for your review. We are delighted to know that you enjoyed your experience during your stay at our Hotel. We look forward to welcoming you back soon. Kind regards, Hotel Riu Palace Mauritius Online R… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLa restauration, le all inclusive, les places de parkings
Rien
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLoved that we could go wing foiling & wind surfing all day & take breaks for food. Loved that it was super quiet (like no crying children, barking dogs, roosters etc.). Mostly I thought the staff were very friendly & helpful.
No butter. Margarine is toxic food that should not be fed to humans & especially for the price that was charged. Also cooking with seed oils which I could taste in everything was pretty disgusting. While the food variety was great, it would have tasted better if real butter, olive oil & coconut oil was used. And real cream would have been better.
Dear LM, We aim to please and your praise lets us know we are doing our job. Thank you very much. Wishing to see you again soon. Have a lovely day! Kindest Greetings :) Hotel Riu Palace Mauritius Online Reputation Manager
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewEverything was perfect; the hotel room views, the pool area, the restaurant, the private beach and the staff reception.
Nothing
Dear Goitseone, It is wonderful to learn that you liked your stay. Thank you very much for your positive evaluation, it will be shared. We will be thrilled to host you again, Goitseone :) Warmest Regards! Hotel RIU Palace Mauritius Online Reputation Manager
Dear Goitseone, It is wonderful to learn that you liked your stay. Thank you very much for your positive evaluation, it will be shared. We will be thrilled to host you again, Goitseone :) Warmest Regards! Hotel RIU Palace Mauritius Onl… Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewThe breakfast was delicious and the location beautiful. The staff and service are world class.
Limited breakfast had limited variety day to day.
Dear Saddam, Your words are a real boost for us and a clear indication that we are heading in the right direction. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants are offering a great range of food options. We are sorry to learn that our offered variety did not fulfil your expectations. We eagerly await your return to any of our locations to ensure your next experience with us is as rewarding or even more so than the previous one. Best regards, Hotel Riu Palace Mauritius Online Reputation Manager
Dear Saddam, Your words are a real boost for us and a clear indication that we are heading in the right direction. In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants are offering a great ran… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewFood, staff, Hotel location, facilites, Every staff was very friendly and they always wanted to make sure we feel good. Hotel was very clean and neat.
Nothing. Beach was very windy often and our catamaran trip canceled. I think we could choose a better month to stay.
Dear Erdi, It is gratifying to read reviews like yours, as it encourages us to continue improving every day. It is very important for us, that our guests leave with the pleasant sensations with which you stayed. We only wish that you come back soon to visit us and, offer you a new and pleasant experience. Best regards, Hotel Riu Palace Mauritius Online Reputation Manager
Dear Erdi, It is gratifying to read reviews like yours, as it encourages us to continue improving every day. It is very important for us, that our guests leave with the pleasant sensations with which you stayed. We only wish that you com… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewFriendly stuff and beautiful space
Dear Ngambi, Thank you very much for staying with us and sharing your positive feedback. Your compliments are very welcome. It is very gratifying to learn you had a pleasant stay :) And we would love to have you back! Warmest wishes, Ngambi, Hotel Riu Palace Mauritius Online Reputation Manager
Dear Ngambi, Thank you very much for staying with us and sharing your positive feedback. Your compliments are very welcome. It is very gratifying to learn you had a pleasant stay :) And we would love to have you back! Warmest wishes, N… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewStaff was good. The people there made the difference to our stay :)
The room did not meet the expectations that were set based on pictures from booking.com, and while I was promised that I will be provided a room with a better view from what was visible in booking.com (these discussion and the confirmation came through booking.com and I have it on email), I was told that the hotel cannot provide what was promised and that this was due to an issue between booking and the hotel. So the "free upgrade" was promised by booking and not by the hotel. This was the summary from the reception when I checked in This immediately downgraded the experience as the view of the room was not even close to what was visible in the pictures while booking the room through booking com. I asked for a room change and the hotel suggested an alternative room but neither that lived up to the expectations so I decided to avoid packing again and moving.
Dear Spyridon, Thank you for sharing this information with us, it is helpful when implementing the adequate measures. We sincerely regret to learn about the room. If you wish you may place a complaint through your reservation channel. Much to our regret we must underline that when a reservation has been made with your reservation channel, we cannot deal with it directly. We have no authority over their terms and conditions. It is through your reservation channel that we can review what happened and give you an appropriate response. We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Please accept our apologies. Your feedback will be taken into consideration. Best Regards, Hotel Riu Palace Mauritius Online Reputation Manager
Dear Spyridon, Thank you for sharing this information with us, it is helpful when implementing the adequate measures. We sincerely regret to learn about the room. If you wish you may place a complaint through your reservation channel. Muc… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThe property was really clean. Great value for money. The staff makes you feel welcome. Cool part is having access to the Rui Turquoise hotel as well.
We upgraded our room to be apart of the elite club, we were supposed to get a welcome gift as mentioned and a champagne however we did not receive this which was disappointing as we paid for that. We asked the staff as well as the reception a few times and they kept saying we would receive however we still did not. When we were checking out, the guy at reception said all he can do is provide an empty beach bag (the bag we were supposed to receive upon entering our elite room).
Dear Paige, We are very grateful to you for your ratings and to you for staying with us. Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We are concerned to read about the issues you raised. We will address your concerns with the appropriate members of our team for improvement and we hope to host you again in the future for a more positive experience. Best Regards, Hotel Riu Palace Mauritius Online Reputation Manager
Dear Paige, We are very grateful to you for your ratings and to you for staying with us. Nonetheless, we regret to learn that your experience did not meet your expectations as our goal is to make your stay memorable. We are concerned to r… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified review