Reviews of La Maison 20 Degrés Sud - Relais & Châteaux 5 stars
Coastal Road, Pointe Malartic, 00230 Grand Baie, Mauritius
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Reviewed: 9 May 2025 · Stayed in May 2025
Verified reviewThe restaurant is top quality!
A better equipped and nicer gym would be nice!
Dear Dragos, Thank you so much for your kind words about our restaurant, we’re delighted you enjoyed it! We also appreciate your feedback regarding the gym. It’s valuable to us as we continue to improve our facilities, and we’ll certainly take it into consideration for future upgrades. We hope to welcome you back soon! Warm regards, Lindley Thomen
Dear Dragos, Thank you so much for your kind words about our restaurant, we’re delighted you enjoyed it! We also appreciate your feedback regarding the gym. It’s valuable to us as we continue to improve our facilities, and we’ll certainly… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewroom perfect, dinner perfect and good beach.. just a little windy
its just the constant wind
Dear Maurel, Thank you for your lovely message — it’s always a joy to have you with us! We're so pleased to know you enjoyed your room, the dinner, and the beach once again. Concerning the wind, agree that it can sometimes be a bit persistent but glad that it is only periodical, nature sometimes has its moods! We hope it didn’t take away from your overall experience. We look forward to welcoming you back soon for another beautiful stay. Warm regards, Lindley Thomen General Manager 20 Degrés Sud
Dear Maurel, Thank you for your lovely message — it’s always a joy to have you with us! We're so pleased to know you enjoyed your room, the dinner, and the beach once again. Concerning the wind, agree that it can sometimes be a bit pe… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewDelicious buffet breakfast. Huge dinner menu with a set three course menu for every day of the week which can be combined with courses from a la carte menu. Works on a credit basis if on HB which gives great flexibility of choice. Lovely staff throughout the hotel. Gorgeous bedrooms (very comfortable beds)with roll top baths and outdoor showers. Worth paying extra for a bigger beachfront room. Great yoga and stretch classes included twice a week. Free bikes available for exploring local area.
There is no longer a beach restaurant (ie only one restaurant) so can feel a bit repetitive if there for longer than a week. Food of a very high standard but quite rich. Wine is expensive and bottles often not available.
Dear Sue, Thank you for sharing your experience with us. We’re delighted to know that you had a relaxing stay and appreciated the comfort, services, and thoughtful touches we strive to provide. It’s always rewarding to hear that our team contributed to making your time with us special. We appreciate your feedback regarding dining variety and wine availability. Ensuring a memorable culinary experience is important to us, rest assured that in a very close future the culinary experiences will be extended as we continue to refine our offerings, beach dinners will be set as well as wine paring dinners in our new wine cellar where one will have the choice through an exhaustive wine list. We hope to welcome you back again soon for another peaceful escape. My best personal regards, Lindley Thomen General Manager 20 Degrés Sud – Relais & Châteaux
Dear Sue, Thank you for sharing your experience with us. We’re delighted to know that you had a relaxing stay and appreciated the comfort, services, and thoughtful touches we strive to provide. It’s always rewarding to hear that our team c… Show more
Reviewed: 20 March 2025 · Stayed in March 2025
Verified reviewBeautiful location on the outskirts of Grand Baie with its own private beach area. Unique, chalet style rooms with large bathroom, outside shower and small patio area. Fabulous restaurant serving delicious local and French inspired cuisine. Both breakfast and dinner were excellent. Afternoon tea and cakes. Hotel shuttle boat across the bay to GB. We used the complimentary bikes to cycle to Trou aux Biches and Cap Malheureux The staff are all friendly, helpful and extremely courteous.
We like to walk but there wasn’t anywhere to really walk to.
Dear Ingrid Louise, Thank you for your kind review and for choosing 20 Degrés Sud for your stay. We’re delighted that you had a memorable experience and appreciated the charm and tranquility of our hotel. Your compliments on our cuisine and service mean a lot to us, and we’re glad you enjoyed the little touches that make a difference and that contributed to exceed your expectations. While the area is more suited for cycling and water activities, we’re always happy to recommend nearby spots for a stroll. We truly appreciate your feedback and hope to welcome you back in the future. My best personal regards, Lindley Thomen General Manager 20 Degrés Sud – Relais & Châteaux
Dear Ingrid Louise, Thank you for your kind review and for choosing 20 Degrés Sud for your stay. We’re delighted that you had a memorable experience and appreciated the charm and tranquility of our hotel. Your compliments on our cuisine an… Show more
Reviewed: 1 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 15 February 2025 · Stayed in January 2025
Verified reviewAbsolutely wonderful. Highly recommend. The service is first class.
Thank you so much for your wonderful review! We're thrilled that you had such a fantastic experience and appreciated our first-class service. Your recommendation means the world to us! We look forward to welcoming you back soon. With my best personal regards, Lindley Thomen General Manager 20 Degrés Sud
Thank you so much for your wonderful review! We're thrilled that you had such a fantastic experience and appreciated our first-class service. Your recommendation means the world to us! We look forward to welcoming you back soon. With … Show more
Reviewed: 11 February 2025 · Stayed in January 2025
Verified reviewThe suite was fabulous and the food very good! As well as their cocktails ! The best I had in Mauritius
It’s quiet windy
Thank you for your kind words! We're delighted that you loved the suite, the food, and our cocktails—it’s wonderful to hear they were the best you had in Mauritius! 🌴🍹 The breeze is indeed part of our coastal charm, bringing a refreshing touch to the experience. We hope to welcome you back soon for another relaxing stay! With my best personal regards, Lindley Thomen General Manager 20 Degrés Sud
Thank you for your kind words! We're delighted that you loved the suite, the food, and our cocktails—it’s wonderful to hear they were the best you had in Mauritius! 🌴🍹 The breeze is indeed part of our coastal charm, bringing a refreshi… Show more
Reviewed: 2 February 2025 · Stayed in December 2024
Verified reviewWelcoming helpful staff Very comfortable room Great cocktails Wonderful food Fantastic yoga and stretch sessions Great spot
Would have loved yoga everyday Make sure you bring a pair trousers for dinner
Dear John, Greetings from The 20 Degres Sud where you spent your recent holidays. Thank you for taking on your time to express your appreciation regarding your stay with us. Rest assure that I will pass on your appreciation to all my team members with a special mention to the bartenders and the kitchen brigade who managed to exceed your expectations. A special note will also be given to Kenny our Yoga Master who conduct free yoga classes two days a week. Note that our guests can book Kenny for private sessions if they are keen to enjoy more sessions. Thank you for putting emphasis on the fact that one need to wear trousers in our restaurant, this is part of our policy while dining during dinner time. I do hope to get the chance to welcoming you again soon. My best personal regards to you. General Manager Lindley Thomen
Dear John, Greetings from The 20 Degres Sud where you spent your recent holidays. Thank you for taking on your time to express your appreciation regarding your stay with us. Rest assure that I will pass on your appreciation to all my team … Show more
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewBeautiful resort in a good location.
We had a serious problem with our room. The general manager resolved this and moved us to a much nicer room but cleaning/maintenance staff should have dealt with the issue before we arrived. The food was very very disappointing and very expensive. Food was a major consideration in picking the hotel. We can't understand what has happened as previous reviews were fantastic. We expected to love this place but would not go back again. Shame!
Dear Mr. Libby, Greetings from The 20 Degres Sud where you just spent your recent holidays, I do hope you travelled safe and that the return to the cold was not so difficult. I would like to thank you for taking the time to share your thoughts on your recent stay. I sincerely appreciate both your positive comments and the concerns you raised. Regarding the issue with ants that you mentioned upon arrival, please be assured that my team followed the appropriate procedures to resolve the matter. As we are located on a tropical island, occasional occurrences like this can happen, but rest assured we always act swiftly to address them. When I learned that the issue did not meet your expectations, I personally arranged a room change, and I am glad that you found the new accommodations to your liking. It was a pleasure meeting you throughout your stay, and I’m happy that you felt well taken care of during the remainder of your time with us. I was surprised to hear that you weren’t satisfied with our cuisine, as you didn’t mention it to me during our conversations. We take great pride in our culinary offerings, which are often praised as some of the best on the island. We always strive to cater to our guests’ tastes and, when necessary, adapt our dishes to meet their preferences. We are committed to ensuring every guest has a memorable dining experience. I take note that you will not consider visiting us again but would hope you change your mind and allow us to prove you that we can adapt ourselves to any taste. Wishing you a wonderful year ahead. My best personal regards to you. Lindley Thomen General Manager 20 Degrés Sud
Dear Mr. Libby, Greetings from The 20 Degres Sud where you just spent your recent holidays, I do hope you travelled safe and that the return to the cold was not so difficult. I would like to thank you for taking the time to share your tho… Show more
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReally great secluded private beach, great pool area. Lovely fresh rooms, great to have a bath tub too. Lots of free activities which if I had been staying for longer I would have loved to use. Meals were good (I found the allowance with the half board plenty) including afternoon tea and the cocktails, the cacao and scampi linguine was aaaamaaazzzing. Staff super friendly and welcoming.
Nothing to do with the property itself and hard for the hotel to control. But on the Friday and Saturday evenings, and the Sunday morning there was an hour or so of being able to hear loud music off the party boats. I would try and work with the port authorities in the bay to limit the volume these boats can play at. But not a fault of the hotel at all! A couple of other very minor points would be a few more beach and pool towels and despite a do not disturb sign on the door whilst having a bath, room service still knocked to give me my bill for the following day. I would say avoid knocking and also I prefer not to get the bill till I am leaving…particularly for just a couple of nights! All in all though it did not detract from an amazing hotel, just small points to make it absolutely perfect. I hope I get a chance to return, I will be recommending to friends and family.
Dear Alexa, Greetings from the 20 Degres Sud where you just enjoyed your recent holidays, thank you for taking from your time to share your feedback which I do take with very high respect. I’m delighted you loved the cacao and scampi linguine; it’s a guest favourite! Your kind words about our friendly and welcoming staff truly mean a lot to us. Rest assured that I will pass on your appreciation to my entire team who by reading your words have exceeded your expectations. I sincerely apologize for the interruptions you experienced despite the “Do Not Disturb” sign and will address this with our team to ensure greater sensitivity in the future. Regarding the bill delivery, I appreciate your preference, and we will consider offering a more flexible approach for short stays moving forward. I do understand your concern about the party boat noise and, as you noted, this is outside our direct control but yet we are closely following that issue with the authorities. We’re so pleased that these minor inconveniences did not detract from your overall experience, and we’re grateful for your recommendation to friends and family. It would be a pleasure to welcome you back in the future and ensure an even more perfect stay next time. With my best personal regards,
Dear Alexa, Greetings from the 20 Degres Sud where you just enjoyed your recent holidays, thank you for taking from your time to share your feedback which I do take with very high respect. I’m delighted you loved the cacao and scampi lingui… Show more
Reviewed: 12 January 2025 · Stayed in December 2024
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewThis is a little gem of a hotel, peaceful neat, well maintained and so clean!! The food is next level and the staff are all helpful and friendly!! My wife and I travel alot using booking.com and this hotel is really on our top 3!!!
Nothing
Dear Kevin,Thank you so much for your amazing feedback! We're thrilled to hear that you and your wife had such a wonderful experience at our hotel. It's an honor to be in your top 3 hotels, and we truly value your appreciation about our food, cleanliness, and friendly staff. We look forward to welcoming you both again on your future travels! My best personal regards, Lindley Thomen General Manager
Dear Kevin,Thank you so much for your amazing feedback! We're thrilled to hear that you and your wife had such a wonderful experience at our hotel. It's an honor to be in your top 3 hotels, and we truly value your appreciation about our fo… Show more
Reviewed: 19 December 2024 · Stayed in December 2024
Verified reviewVery nice place to stay and relax. The resort is beautiful with all amenities you wish for and super nice, helpful staff. Especially great was the front office team
Dear Susanne, Thank you for your wonderful feedback! We're thrilled to hear that you had a relaxing stay and enjoyed our beautiful resort and amenities. It's especially rewarding to know that our front office team made a positive impression, rest assured that we will pass on your appreciation to them all. We truly appreciate your kind words and look forward to welcoming you back soon! My best personal regards, Lindley Thomen General Manager
Dear Susanne, Thank you for your wonderful feedback! We're thrilled to hear that you had a relaxing stay and enjoyed our beautiful resort and amenities. It's especially rewarding to know that our front office team made a positive impressio… Show more
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewLuxurious small hotel on a beautiful location, where you feel at “home” from the moment you arrive, with attention to small details, great service and exceptionally friendly staff.
Dear Carine, Thank you so much for your wonderful review! We are thrilled to hear that you had such a memorable experience with us. It's always our goal to make every guest feel at home, and we're glad that our attention to detail, service, and friendly staff contributed to making your stay special. We truly appreciate your kind words and look forward to welcoming you back for another perfect getaway in the future! My best personal regards, Lindley Thomen General Manager
Dear Carine, Thank you so much for your wonderful review! We are thrilled to hear that you had such a memorable experience with us. It's always our goal to make every guest feel at home, and we're glad that our attention to detail, servic… Show more
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewReviewed: 14 December 2024 · Stayed in December 2024
Verified reviewthis small hotel is a pearl everything is so perfect staff / beach / restaurant and I lived in mauritius for 2 years so i can tell you.
nothing perhaps a bit pricey but quality has a price
Thank you for your kind words, Stephane. We are delighted that you enjoyed your stay and appreciated the quality of our services. We look forward to welcoming you again! Best personal regards to you. Lindley Thomen General Manager
Reviewed: 10 December 2024 · Stayed in December 2024
Verified reviewReviewed: 23 November 2024 · Stayed in November 2024
Verified reviewLovely location and very peaceful
They allow people to smoke in the bar area which is close to the dining area and it’s quite annoying if you don’t like the smell of cigarette smoke.
Reviewed: 19 November 2024 · Stayed in October 2024
Verified review