Reviews of AX The Palace 5 stars
High Street, SLM1542 Sliema, Malta
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewWe enjoyed a lot, everything is excellent especially cleaness, breakfast, swimming pool, personel, location…
No internet connection sometimes in room
Dear Farnoosh, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff and generous rating are appreciated. Of course, we are taking note of all your points and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Farnoosh, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially y… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewVery comfortable and clean. The location was central, making it easy to get around. Staff were very polite and extremely helpful.
Would have liked the breakfast options to include more local specialities.
Dear Roshan, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Roshan, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewEasy check in, no additional money for deposit, pool etc, location is great, everything you can reach by walk, space in the pool, actually nice place.
No 24h room service, but I am not sure if i can say I don’t like it. Just noticed, when we wanted to order some drinks after midnight. Breakfast and food at the bar on the ground floor is not tasty. Could be better definitely.
Dear Maryna, We wish to extend our thanks for the feedback. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The generous rating is appreciated. Of course, we are taking note of all your points and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Maryna, We wish to extend our thanks for the feedback. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The generous rating is … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewDear Ahmed, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff and the mostly generous rating are appreciated. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Ahmed, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewClean and comfortable room!
None
Dear Noriko, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The generous rating and kind comments are appreciated. We do hope you will consider returning. Until then, we send our best regards, Ludgarda Schembri Manager – Online Reputation
Dear Noriko, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The generous r… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewthe pool and location were great
half of the bathroom would literally flood every time we had a shower
Dear Martina, We wish to extend our thanks for the feedback. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We thank you for the mostly generous rating. Of course, we are taking note of your last comment and have forwarded it to the relevant department heads for their due consideration and action. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Martina, We wish to extend our thanks for the feedback. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We thank you for the m… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewLots of room around the pool. Good size room, balcony
Nothing
Dear Antonella, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The generous rating is appreciated. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Antonella, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The generou… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe hotel was is the perfect location for getting around Malta- particularly Sliema and Valletta. Other nearby areas were only a quick taxi, or a slightly longer bus journey. The room was great and had lots of space with good finishings- the turn down service in the evening was a lovely added touch too. The hotel was gorgeous and facilities were brilliant. We particularly enjoyed the breakfast buffet, the rooftop pool and the TemptAsian restaurant. There were different theme nights and offers throughout the week which can be enjoyed too.
If I was being picky, the bath robes need replaced. They had some marks on them and the loops to hang of put the tie through were ripped. The pillows were also not to my liking, they were too soft. That being said, the staff were very accommodating to this and provided me with firmer pillows.
Dear Cheryl, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. Great to read that you tried most of our facilities and outlets. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Cheryl, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewMost aspects of the hotel are great. Just be prepared for a slight uphill walk back to the hotel from the promenade, but you do have several choices of routes to the promenade.Room service was excellent with staff making sure you had all supplies morning and afternoon. Great view our 6th floor room..
The only comment I would make is that there was no secure entry to lifts
Dear Jphn, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your most kind comments are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Jphn, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your most kind comments ar… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewEverything was really great . I read the reviews before but it was even better than I expected.
Nothing, the only comment I might say and maybe they could consider is to heat a bit the water in the swimming pool at the rooftop it was cold .
Dear Sagit, We wish to extend our thanks for the almost excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are appreciated. In actual fact the outdoor pool is indeed heated during the winter months, but not during the summer. Nonetheless, we are taking note of your suggestion which we have forwarded to the relevant department heads for their due consideration and action. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Sagit, We wish to extend our thanks for the almost excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kin… Show more
Reviewed: 7 August 2025 · Stayed in May 2025
Verified reviewEverything was really marvellous. We enjoyed the indoor pool which was ideal for small children!
The elevator to the garage took too long to repair
Dear Eleni, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your dining experience a successful and memorable one. Especially your kind comments and generous ratings are appreciated. Of course, we are taking note of all your points and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning. Until then, we send our regards, Ludgarda Schembri Manager – Online Reputation
Dear Eleni, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your dining experience a successful and … Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewFantastic hotel, in a quiet area of Sliema yet only a couple of minutes walk to the seafront, harbour and main area of Sliema. Our room was clean and comfortable with a partial seaview and a balcony. The infinity pool area located on the 9th floor was a great place to relax, the views looked out to sea, across to St Julians and beyond and in the other direction Valetta which looked beautiful especially at night. There was a great pool bar up there too serving food and drink all day - Happy Hour between 3pm and 5pm served cocktails 2 for 12 Euros. Breakfast buffet to start the day was so good with plenty of choice for everyone, there's no reason to leave hungry. We ate in three of the onsite restaurants, the food and service was great in all of them, especially in Temptasian on the 9th floor (best to make a reservation) the food here was amazing. There is a tour desk in the main lobby, thanks to Sandra for sorting our excursions. On a last note one of the best thing about this hotel is the staff, from the Management and down, the customer service was second to none. Too many to name but thanks to Dominica, Kristjan and Chang at the pool bar and Puja and Julia at the Temptasian restaurant. We would like to say thanks to you all for such a wonderful stay and we look forward to coming back.
Nothing to fault.
Dear Louise, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our team are appreciated. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Louise, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially you… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe space in the room, the breakfast on the lovely terrace, the view from the pool, the little extra fruits/ chocolate everyday. Close to the boat to go to Valetta, a supermarket and lots of restaurants.
Nothing was explained by the staff when I arrived (breakfast, pool, restaurants…) but my husband and parents in law had arrived already so maybe that’s why. I had asked for a view with deluxe room but didn’t have any view from our balcony as were on 3rd floor. They offered to move us after 2 days but we had unpacked everything…Also very busy at the pool and the sunbeds are all very close to each other
Dear Sarah, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The mostly generous rating is appreciated. Of course, we are taking note of all your points and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Sarah, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. The mostly generous ratin… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewthe rooms where really nice, stuning night view. The breakfast was good.
Dear xacbolay, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are appreciated. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear xacbolay, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe staff were amazing
Clean and perfect location
Dear Tiwirirai, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Tiwirirai, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will c… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBEDLINEN CLEAN
LATE CHECK IN TIME BAR , a bit sterile
Dear Anonymous, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick many of your boxes and may have even helped to make your stay a successful and memorable one. Of course, we are taking note of all your points and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Anonymous, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick many of your boxes and may have even helped to make your stay a successful and memorable one. Of course, we are tak… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe service was more than exceptional. I've never experienced such friendly and helpful staff at any other 5 star hotel. For example: The service desk remembered my name and room number (even when I'd forgotten my room. One night I wanted to change the booking at the Temptasions restaurant and the lady on the front desk couldn't get through on the phone. I went there myself, too - and found the lady had gone all the way up to the restaurant to try and sort it. I was having a limoncello at the end of the evening with my wife was offered another on the house. More than anything, ALL the staff were continuously happy and friendly and smiled and said hello at every occasion. The rooms were cleaned brilliantly by really friendly, happy staff. Bravo!
The pool was a little crowded and it could be hard to find a sun lounger in the shade. Some guests would reserve sun loungers at the beginning of the morning and then not appear for hours.
Dear Colin, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We are glad our staff could be of assistance. Of course, we are taking note of all your points and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Colin, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We are glad our staff cou… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewExcellent rooms, friendly staff, very generous and delicious breakfast, with pancakes and omelets prepared to your liking by the chef working at the breakfast table. The indoor and rooftop pools and the gym are shared with AX Victoria, as the two buildings are connected. Both swimming pools are great, there is a superb bar next to the rooftop pool, and there is also a sauna next to the indoor pool. The area is very nice, just a few minutes' walk from the waterfront. Bus stops and numerous small and large shops, including some that are open 24 hours a day, are also just a few minutes away.
Dear Balazs, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are appreciated. We do hope you will consider returning. Until then, we send sunny regards from Malta, Ludgarda Schembri Manager – Online Reputation
Dear Balazs, We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comm… Show more