Reviews of The Barrister

Hello dear guest, Thank you for sharing your opinion. All of us try very hard to exceed guests' expectations, thank you for noting. It would be helpful to understand which staff member was less then friendly - any indication that you can give would be welcome. Likewise, we would be grateful for any feedback on what we can do differently to deserve a better score in the future. Best wishes Mark

Hello dear guest, Thank you for sharing your opinion. All of us try very hard to exceed guests' expectations, thank you for noting. It would be helpful to understand which staff member was less then friendly - any indication that you c… Show more

Hello dear guest, Thank you for sharing your opinion regarding your stay of over 2 months ago. The overall score awarded leaves us very disappointed as we believe that it falls short of the efforts that we put into the services provided. If there is anything that we can do differently in order to improve on the experience, we would be grateful for you to let us know. The only less then positive comment which you have included is that the room allocated was the room designed for guests with limited mobility. Our designers have worked particularly hard in making this room as inconspicuous as possible however, it is appreciated that there are some notable differences. Having said that, should you have mentioned this during the stay, we would have gladly offered an alternative! In case this was the main reason for awarding an overall score of 7, it would be most disappointing. In case there were other issues, we would be keen to hear from you. Thank you again. Best wishes Mark

Hello dear guest, Thank you for sharing your opinion regarding your stay of over 2 months ago. The overall score awarded leaves us very disappointed as we believe that it falls short of the efforts that we put into the services provided. I… Show more

Hello dear guests, Thank you for the extensive review. Thank you for commenting positively regarding our location, housekeeping standards, views, in room facilities, and reception services. It is s little confusing for us to read the positive comment about housekeeping and yet note that you scored cleanliness at 7.5/10?? thank you also for your comments regarding breakfast. We recognise that our selection is not to your taste, and also that you thought it was not good value. Thankfully, you had the option to take or refuse, and only pay if indeed you wanted - since you did not like it, you were not obliged to take/pay for it! therefore, no harm done. We recognise that you thought that overall, the price that you paid for the accommodation did not give you the value that you would have wanted. It is a little difficult for us to understand what could have been different for you to think that you are getting good value. Naturally we ought to highlight that the location (something that even you pointed out) is the most central, and the size of the space (overall >50sqm area size of room and terrace) is more then generous. Furthermore, the services and facilities have been designed to maximise space and opportunities available. Your comments regarding the functions of the hot tub have been noted - we have verified and found all to be in good working order. Regrettably, there are 2 cranes in close proximity of the hotel. However, neither one of them breaches into the privacy of our guests. One of the sites is nearly two blocks and well below the level of the room that you had occupied - furthermore, works on that site has been halted for around 5 to 6 weeks already. The other site is on the side of the building in a way which makes looking onto the terrace impossible. Therefore, whilst recognising the nuisance (slight noise disturbance) of the works, it is very difficult for us to understand how this could have created privacy issues. To avoid possible safety issues, it is advicable to avoid having large tents/shades open of the top floor of the building. We follow this advice, also because the infrastructure in place, and the direction of the sun creates shade without the need to erect additional tents/umbrellas. Your comment regarding the accessibility of our staff is rather disconcerting. Whilst recognising that our staff are international and English is not the first language of some of us, we take pride in the fact that we are all very approachable and have developed a positive reputation for the spirit of hospitality that we convey to our guests. This could not possible be achieved by 'seems like they are avoiding you just so that they don’t need to speak at all' - admittedly, some of us might have slipped up and/or some incident might have happened during your interaction however, this would be very much out of character. Nevertheless, your comment has been taken on board and we shall be conducting internal meets to discuss this and investigate any possible issues. We concur with your comment regarding the speed of the elevator. Taking into account that the building is over 300 years old, there are limitations of what can be done and how when it comes to fitting in modern commodities in this environment. Having said that, we stand by the choice of the elevator, also because of the positive features (such as low noise) when considering that it is a maximum of 4 floors. Again, thank you for this extensive review and comments. Best wishes Mark

Hello dear guests, Thank you for the extensive review. Thank you for commenting positively regarding our location, housekeeping standards, views, in room facilities, and reception services. It is s little confusing for us to read the positi… Show more