Reviews of Searenity
33 Triq l-Arznell, MXK 1405 Marsaxlokk, Malta
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Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe couches in the living room were extremely uncomfortable, they creaked. The bed was of poor quality. The whole stay was a disaster. Dust and dirt everywhere. We couldn't sleep because heavy machinery was working under the apartment windows from morning (06:15) until late afternoon. And the little son couldn't handle it.
We booked a stay for 7 nights (20th may - 27th may 2025) at this apartment. The host sent us before arrival a video which showed how to get to the apartment etc., it seemed to be a newly made video (it wasn't). We arrived and we were literally shocked. The street and sidewalk was completely demolished and heavy machinery was on the street, road and sidewalk works were carried out every day of our stay from early morning around 06:30. Terrible. The host didn't inform us about this before arrival. We would never book such an apartment knowing such essential conditions. More in the video. Another thing was that the host demanded from us an amount of 21,00 euros for the stay as an environmental contribution. For real, the amount should be 0,50 euros per adult per night in accordance to Malta's law. Children aren't to be charged. So in reality we had to pay for 7 nights for two adults 7,00 euros (the child wasnt to be chraged) and not 21,00. It may not be a big deal, but out of principle and because we were misled and not informed about work with heavy machinery on the street which started in the morning around 06:30, we also complained about the amount the host demanded us to pay. Personally I would never say that this host handled the situation with care and professionally. This was the only terrible experience and stay in Malta we ever had. Misleading practices, either active (providing misleading information) or passive (withholding important information),
Thank you for sharing your feedback. While we respect every guest’s right to share their experience, we feel it’s important to clarify a few things. Your complaints were raised several days after your arrival, which is unusual — especially considering that other guests staying in the same building at the same time left very positive reviews about their stay. We take every concern seriously, but honesty and fairness matter. After reviewing your comments and noticing similar patterns in your reviews elsewhere, it seems this may not be an isolated situation. We believe in open communication, but also in protecting our integrity and the experience we offer. Regarding the roadworks, we understand they can be disruptive. However, they are managed by the local authorities, and as per Maltese law, the permitted working hours were not violated. Unfortunately, this is beyond our control, As for the environmental fee, there was a misunderstanding which has since been corrected. It was never our intention to mislead anyone, and we took prompt action once the issue was identified. Lastly, we treat all our guests with respect, regardless of their profession or background. Attempts to use one’s position to intimidate or pressure us are neither acceptable nor effective. We remain committed to offering an honest, welcoming environment and trust that future guests will see the full picture through the experiences of many happy visitors.
Thank you for sharing your feedback. While we respect every guest’s right to share their experience, we feel it’s important to clarify a few things. Your complaints were raised several days after your arrival, which is unusual — especially… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewThe clean and modern apartment is just 200m from the Marsaxlokk harbor front with many excellent restaurants. It has 3 bedrooms with a double bed each, a large living room with 2 Sofas, a dining table and a fully equipped kitchen, except a dishwasher. Each room has a separate A/C. The bathroom contains toilet and a large shower and a washing machine. George was a very helpful host and gave us hints and tips Marsaxlokk is a very charming village, probably the best place in Malta if you don't long for partying. Buses take you from the harbor to any place in Malta.
There is a general fresh water constraint in Malta most of the year round which forces every hotel and apartment to handle water ecocomically. However, we got along very well
Dear Werner, Thank you very much for your detailed and thoughtful review! I’m really pleased to hear that you enjoyed your stay at Searenity and appreciated the comfort, cleanliness, and central location of the apartment. It was a pleasure meeting you, and I’m glad my tips helped you explore Marsaxlokk and the rest of Malta more easily. I truly agree—Marsaxlokk is a wonderful base for travelers who want to experience the authentic, peaceful side of the island, away from the party crowds. Thank you also for recommending both the village and the apartment—it means a lot! Wishing you all the best, and I’d be happy to welcome you again anytime. Warm regards, George
Dear Werner, Thank you very much for your detailed and thoughtful review! I’m really pleased to hear that you enjoyed your stay at Searenity and appreciated the comfort, cleanliness, and central location of the apartment. It was a pleasure… Show more
Reviewed: 6 June 2023 · Stayed in June 2023
Verified reviewReviewed: 7 May 2023 · Stayed in April 2023
Verified review