Reviews of La Pagerie - Tropical Garden Hotel 4 stars
Pointe Du Bout, 97229 Les Trois-Îlets, Martinique
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Reviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThey allowed us early checkin and late checkout.
Breakfast for 20 euro with a very small variety. Plastic in food - we had some accras and they literally had a plastic in them. No one cleans any tables for breakfast so you get attacked by birds trying to steal leftovers. Room cleaning forgets to give you the correct number of towels. Parking is available on site for like 15 cars then you need to figure it out by yourself. And then they say it is safe but the broken windshield glasses on the floor says something else (see picture) You will not get any water and when you ask about it they will tell you to use a very convinient located vending machine in the hotel lobby. Second day we ran out of shower gel because no one filled it during room service.
Dear Catalin, Thank you for sharing your experience with us. We are pleased that you appreciated the early check-in and late check-out facilities, which may have made your stay easier. We are very sorry for any inconvenience you may have experienced. With regard to breakfast, we regret that the variety did not meet your expectations. We will also investigate the incident of the plastic in the accras to avoid such a situation recurring. As for table cleaning, we are making every effort to improve cleanliness and ensure that birds do not disturb our customers. As far as towels are concerned, we apologise for any shortcomings and make sure to call our staff to order to ensure that every room receives the daily necessities. Finally, we regret that the supply of products such as shower gel was not up to scratch. We would like to remind our team of the importance of checking each of these points during room service. Your feedback is invaluable to us in our continuous improvement process. We hope to have the opportunity to welcome you again for a more satisfactory experience. Tropicaly yours, La Pagerie**** Team
Dear Catalin, Thank you for sharing your experience with us. We are pleased that you appreciated the early check-in and late check-out facilities, which may have made your stay easier. We are very sorry for any inconvenience you may have … Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewNothing
Dear Cadet, Thank you so much for your kind words ! We're delighted to hear that you appreciated the cleanliness, our friendly staff, and the great location. It means a lot to us that you had no negative points to mention, that’s the best compliment we could receive. We look forward to welcoming you again soon ! Looking forward to see you again ! Team La Pagerie****
Dear Cadet, Thank you so much for your kind words ! We're delighted to hear that you appreciated the cleanliness, our friendly staff, and the great location. It means a lot to us that you had no negative points to mention, that’s the best … Show more
Reviewed: 27 March 2025 · Stayed in February 2025
Verified reviewLocation
Do you want to be your own bellboy! Voila! We had to take our luggage ourselves to the room! When checking out I took the shelve from the lobby in time and somebody stole it so I had to get it again 🤦♀️🙈
Dear Ene, Thank you for taking the time to share your experience. We are glad to hear that you enjoyed the hotel's location and that our service met your expectations. However, we sincerely apologize for the inconvenience regarding the luggage and the incident with the lobby shelf. We understand your frustration, and we will take your feedback into account to improve the experience for our future guests. We hope to welcome you again and provide a smoother stay next time! Best regards, Team La Pagerie****
Dear Ene, Thank you for taking the time to share your experience. We are glad to hear that you enjoyed the hotel's location and that our service met your expectations. However, we sincerely apologize for the inconvenience regarding the lu… Show more
Reviewed: 24 March 2025 · Stayed in February 2025
Verified reviewClean and cozy
Dear John, Thank you very much for your very positive feedback. We are delighted to hear that you found our establishment clean and comfortable, and that this made your stay enjoyable. Your appreciation of the room facilities, location and staff is very gratifying to us. We always strive to provide exceptional service to our guests and it is a pleasure to know that we have achieved this during your visit. We look forward to welcoming you back very soon for another satisfying experience. La Pagerie**** team
Dear John, Thank you very much for your very positive feedback. We are delighted to hear that you found our establishment clean and comfortable, and that this made your stay enjoyable. Your appreciation of the room facilities, location an… Show more
Reviewed: 14 March 2025 · Stayed in February 2025
Verified reviewThe bed was large & very comfortable. Air conditioning efficient & quiet. Nice balcony with chairs. Large fluffy towels. Large shower & lots of hot water.
The smell of sewage in the bathroom was dreadful, especially in the mornings. The restaurant was disappointing, the breakfast looked unappetising & vastly over priced at 20 euros. We only ate one supper in the restaurant, food was awful & again vastly overpriced. We were turned away on the 14th even though we were resident. Willy was quite rude.
Dear Judi, First of all, thank you very much for taking the time to share your experience. We are pleased to hear that you enjoyed the cleanliness of the hotel, as well as our garden and swimming pool, which are indeed very popular with our guests. We are also delighted that you found the bed comfortable and the room pleasant. However, we are very sorry to hear that several aspects of your stay did not live up to your expectations. We apologise for the problem of the smell in the bathroom. This is not a normal situation and we will ensure that this is checked by our technical team to avoid any recurrence. Regarding your experience at reception, we apologise if the attitude seemed abrupt. We will take the time to reiterate the importance of maintaining friendly and respectful communication with all our guests. We are also sorry to hear that the quality of the meal and service in the restaurant did not meet your expectations. Your feedback on the food and wine incident is taken very seriously and we will be reviewing our processes to ensure better quality and a smoother experience in these areas. Finally, we are sorry that the pool bar service was slow and inefficient. We will be working on improving the responsiveness of our team to provide a more pleasant experience for our customers. Thank you again for your constructive feedback, which helps us to improve. We sincerely hope that you will give us another chance to provide you with a more complete and enjoyable experience during your next stay. Yours sincerely, La Pagerie team****
Dear Judi, First of all, thank you very much for taking the time to share your experience. We are pleased to hear that you enjoyed the cleanliness of the hotel, as well as our garden and swimming pool, which are indeed very popular with ou… Show more
Reviewed: 2 March 2025 · Stayed in February 2025
Verified reviewThe hotel was clean & nicely decorated. The garden & pool area were lovely as was the pool bar. lovely large comfy bed & nice balcony. The air conditioning was efficient & quiet. One staff member ( Rachel ? ) was especially nice
The smell of sewage in the bathroom in the morning was dreadful even though we left the light/fan on all night. One staff member ( Willy ) was very sharp with me when I enquired about borrowing a book. The breakfast at 20 euros was overpriced & looked awful, we only had coffee. We only ate in the hotel restaurant once, the food was dreadful & vastly overpriced. My pork fillet was tough as was my husbands duck. our friends prawn was not cooked properly. The wine waiter dripped red wine all down the glass which ended up on my husbands shirt. The bar staff in the pool bar were slow & totally inefficient. .
Reviewed: 3 February 2025 · Stayed in December 2024
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewReviewed: 16 January 2025 · Stayed in January 2025
Verified reviewReviewed: 11 January 2025 · Stayed in January 2025
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewGood location for beaches
Found the staff generally unfriendly, the usual issue with people putting towels on pool beds and leaving them there from early Over priced food and drinkmorning
Hello Dear Raymond, First of all, the entire team at Hôtel La Pagerie **** would like to thank you for your comment which is a source of motivation and inspiration. In order to provide a quality service to our customers, we are constantly listening to you in order to be able to adapt as best as possible to your requests. Thank you for your feedback, it is valuable to us, we take your comments into account and work to continually improve our service. Please know that any comment from our customers is an opportunity to improve and provide ever better service. We look forward to having you with us again for another tropical-chic stay at Pointe du Bout. Tropically yours, The Pagerie**** team
Hello Dear Raymond, First of all, the entire team at Hôtel La Pagerie **** would like to thank you for your comment which is a source of motivation and inspiration. In order to provide a quality service to our customers, we are constantly … Show more
Reviewed: 7 November 2024 · Stayed in October 2024
Verified reviewI liked the location, the decor, the room, the swimming pool, the staff, and the breakfast. The bed was very comfortable and the room was clean. The entire hotel was clean and comfortable in general. Loads of choices at the breakfast bar.
I didn't like having the view on a pile of rubbish from my room the entire stay. I didn't like the many wear and tears throughout the bedroom/bathroom. As it is a 4 stars hotel everything should be on point. There were 3 big black dots on the TV, a little annoying.
Dear Saijah 972, Thank you very much for sharing with us your experience in La Pagerie **** - Tropical Garden Hotel. It was a grate pleasure for us to read that you enjoyed your stay, especially the location, the decor, the room, the swimming pool, the staff, and the breakfast. Thank you for your feedback. It is invaluable to us, and we take your comments into account as we work to continually improve our service. Regarding the outside view, unfortunatelly we don't have any power in the commercial street below. Don't hasitate for a newt stay to come at the reception and we will try to help you. We all hope to welcome you again in future. Kind regards Hotel La Pagerie**** Team
Dear Saijah 972, Thank you very much for sharing with us your experience in La Pagerie **** - Tropical Garden Hotel. It was a grate pleasure for us to read that you enjoyed your stay, especially the location, the decor, the room, the swim… Show more
Reviewed: 23 July 2024 · Stayed in June 2024
Verified reviewEverything definitely we’ll be back
The staff workers are very ! miserable. Hire new people please
Dear Samantha, Thank you for choosing La Pagerie****Tropical Garden Hotel for your most recent stay. With the aim of delivering a quality service to our customers, we are constantly listening to you so that we can adapt as best we can to your requests. Our reception is open 24 hours a day, so don't hesitate to let us know your comments and suggestions next time. Don't hesitate to send us more details about your experience at chef.reception@hotel-lapagerie.com. We look forward to welcoming you back to Pointe du Bout. Tropically yours, La Pagerie**** team
Dear Samantha, Thank you for choosing La Pagerie****Tropical Garden Hotel for your most recent stay. With the aim of delivering a quality service to our customers, we are constantly listening to you so that we can adapt as best we can to … Show more
Reviewed: 11 July 2024 · Stayed in June 2024
Verified reviewDear Pascale, First of all,l the team of La Pagerie **** - Tropical Garden Hotel would like to thank you for your inspiring and encouraging review. It is a pleasure for us to hear that your last stay with us was a success. We sincerely hope to have you back with us in la Pointe du Bout for another beautiful tropical journey. Kind regards La Pagerie**** Team
Dear Pascale, First of all,l the team of La Pagerie **** - Tropical Garden Hotel would like to thank you for your inspiring and encouraging review. It is a pleasure for us to hear that your last stay with us was a success. We sincerely h… Show more
Reviewed: 27 June 2024 · Stayed in April 2024
Verified reviewReviewed: 10 June 2024 · Stayed in June 2024
Verified reviewReviewed: 1 June 2024 · Stayed in May 2024
Verified reviewAll good
Male receptionist was unhelpful and not very friendly
Dear Baird, Thank you for choosing La Pagerie **** Tropical Garden Hotel for your last stay. We are pleased to read that it met your expectations. We want you to know that every comment from our customers is an opportunity for us to improve and provide an ever better service. However, your comment about our reception left us confused, so please do not hesitate to send us more details about your experience at chef.reception@hotel-lapagerie.com. However, we would have liked to discuss this with you on the spot so that we could resolve any misunderstandings and provide you with solutions during your stay. We look forward to welcoming you back to Pointe du Bout. Yours sincerely, La Pagerie**** team
Dear Baird, Thank you for choosing La Pagerie **** Tropical Garden Hotel for your last stay. We are pleased to read that it met your expectations. We want you to know that every comment from our customers is an opportunity for us to impro… Show more
Reviewed: 10 May 2024 · Stayed in May 2024
Verified reviewAmazing pool. Great staff. Delicious food at restaurants.
Dear Kevin, Thank you very much for sharing with us your experience in La Pagerie **** - Tropical Garden Hotel. It was a grate pleasure for us to read that you enjoyed your stay. We all hope to welcome you again in future. Kind regards Hotel La Pagerie**** Team
Dear Kevin, Thank you very much for sharing with us your experience in La Pagerie **** - Tropical Garden Hotel. It was a grate pleasure for us to read that you enjoyed your stay. We all hope to welcome you again in future. Kind regards Hot… Show more
Reviewed: 6 May 2024 · Stayed in May 2024
Verified reviewReviewed: 6 May 2024 · Stayed in March 2024
Verified reviewReviewed: 3 May 2024 · Stayed in April 2024
Verified reviewNice, spacious and clean room. We had a comfortable stay. Nice and friendly employees.
Dear Eram Nouri A, Thank you very much for sharing with us your experience in La Pagerie **** - Tropical Garden Hotel. It was a grate pleasure for us to read that you enjoyed your stay. We all hope to welcome you again in future. Kind regards Hotel La Pagerie**** Team
Dear Eram Nouri A, Thank you very much for sharing with us your experience in La Pagerie **** - Tropical Garden Hotel. It was a grate pleasure for us to read that you enjoyed your stay. We all hope to welcome you again in future. Kind re… Show more
Reviewed: 25 April 2024 · Stayed in February 2024
Verified reviewReviewed: 11 April 2024 · Stayed in March 2024
Verified review