Reviews of Hotel Pelican 3 stars

Friendly and helpful staff

Location (neither very charming nor particularly convenient), room dated and very basic, lack of life in the hotel / common areas not very appealing and room felt quite isolated somehow.

We arrived early for check in and were able to use the facilities until our check in. Staff were extremely friendly, welcoming and helpful throughout our stay, they were quick to rectify any minor problems. Location excellent close to two beaches, restaurants and the supermarket. Guests have the option to buy drinks and snacks on site. Our room was so spacious with 2 balconies, well equipped kitchen area, full size fridge freezer, microwave and 2 plate electric hob plus enough utensils. Room air conditioned with additional ceiling fan and ample storage space, plus a safe. Bathroom was a good size There is a small pool, with a shower room and changing facilities near by. Beach towels are provided. To be honest one of the best rooms I have stayed in. Breakfast is served in your room,additional bonus, different breakfast options at reasonable prices.

Small hotel in a very nice and quiet location. The room is spacious, the bed very comfortable. The staff is very attentive to the comfort of their guests. I highly recommend Hotel Pelican

Amazing breakfast served in the room. Nice beach.

Beautiful view from our balcony

Very good location and room. Very clean and comfortable for our short stay. The village has a few shops and bars on the beach, buses are frequent and it's a short hop into Fort de France and beyond. We didn't have a car and didn't need one. Reception staff were helpful and we didn't miss having a restaurant. Also good free WiFi and we were allowed to stay late on our last day to use the pool etc.

Location and views. Friendly staff. Short walking distance to small beach area and some restaurants. Choice of pool or beach. Three beaches to choose from within walking distance.

The door lock failed to open and had to be repaired by the maintenance stff. Didn't have to wait too long for it to be fixed. Ceiling fan did not operate initially because someone had turned off the fan on the unit. Maintenace fixed this at the same time.

Beautiful hotel, good location next to a lovely beach, amazing view from the balcony to the ocean, with huge palm trees within arm's reach! Clean and cosy room and very friendly and helpful staff.

Wonderful welcome as always. The pool is very refreshing, rooms are big and very clean. Well equipped kitchen and great location meters from the beach. The team is very friendly and helpful.

Staff very helpful

Wi Fi very bad

Staff very helpful and friendly.

Water cut off on two occasions for 24 hours but this was not the hotel’s fault and they provided bottled water to belp.

The location is very convenient in a nice area. The view is unbeatable, with access to the sea and pleasant pool which also has a view. Everything was clean, the free and secured parking was a plus. Specification: I stayed two nights in the hotel, later than what I had originally booked.

The staff is almost comical given how rude and clumsy they were. The check-in took forever as it was messy and disorganised. They seem to insist to show you everything (including lights, ceiling fan button, how to close the balcony door etc) and put my key/card in an… empty bag I had to carry and return when leaving (quite silly). The entire thing lacked professionalism with staff talking over each other and discussing matters that should not be discussed in front of customers. They kept me standing and walking to show me the pool when I had an issue with my leg. The comments about “how fast I was” going up the stairs were clearly exaggerated showing a lack of touch on how to deal with injured / handicapped people (and all I had was a temporary sport injury). Also, I had an issue with my booking because of a traumatic event and the receptionist was very rude, hung up on me, and overall unhelpful. They refused to change me the date and in the end offered a discount for a future booking, which I felt compelled to accept event thoufh I had no desire to meet the person who had been so rude on the phone. The cherry on the cake was how that same receptionist saw me 15 minutes before check out at the pool and told me bluntly “you know the check out is in 15 minutes” as to ask me to move and hurry up. Even though I was already packed and was just going to get into my jeans with my bathing suit on. Instead he could have offered to help knowing I didn’t move well and the elevator was broken. Quite an unpleasant way to end the stay. The decor of the rooms is very bleak, as is that of the hotel. It lacks warmth and charm - everything is meant to be functional. I imagine the kitchenette on the balcony can be practical but they’re rather ugly. The lift was broken, and there was no indication of so I almost got stuck inside. There is limite food option for breakfast and dinner, at a price I found too expensive for the quality.

The guy at reception was very nice and I like that it had parking and quick walk to town

There is some smell at pool from a sewage conduit off property.

We had a fabulous 2 night stay. Great location. Very friendly staff. Wonderful Room.